To manage a service network, managers have to control the network, the application, and the receiving devices - and that's not easy assignment. Here is a hands-on manual detailing how to design and deploy effective service management systems. This book covers everything service managers need to know: designing, systems, purchasing program software; automating applications; configuring edge devices; testing, monitoring; and measuring. It analyzes why our current network software and standards have so far been failures, and walks readers through the steps of building a complete SNMP (Simple Network Management Protocol) edge management system. It dissects and compares the many competing management protocols now in play.
Foreword Introduction Acknowledgments PART 1: SERVICE MANAGEMENT
Chapter 1: What Is a Service?
Chapter 2: Service Management Systems
Chapter 3: The Edge and Service Management PART 2: POLICY AND SERVICE-LEVEL ABSTRACTIONS
Chapter 4: Policy-Basted Management
Chapter 5: Creating a Network Services Model PART 3: CREATING A SOLUTION
Chapter 6: Designing a Service Management System
Chapter 7: Configuration Management Using SNMPCONF PART 4: DESIGNING MANAGEMENT SOFTWARE
Chapter 8: Designing Management Software for Managed Devices
Chapter 9: SNMP and SNMPCONF Enable More than Configuration PART 5: APPLYING DESIGN PRINCIPLES
Chapter 10: Specialized Function Subagents
Chapter 11: Management Applications--Architecture and Basic Components
Chapter 12: A Complete System
Chapter 13: External Interfaces
Chapter 14: The Future of Management Software Systems Appendix A: References Appendix B: RFCs by Number Appendix C: Useful URL Pointers Index
Jonathan Saperia (Watertown, MA) is President and founder of JDS Consulting (www.jdscons.com). He is an independent consultant in standards-based management technology for equipment vendors, ISPs, enterprises and third-party application developers. Previously he was Software Development Director at IronBridge networks and Network Architect at Digital Equipment Corp. He has extensive experience in network systems development and deployment. For the past 10 years he has actively worked in the Internet Engineering Task Force as a contributor, author, and working group chair in many areas related to SNMP based management. He has created management software product direction for systems and applications and has led architecture, design and development efforts for award-winning management software efforts. You can reach Jon at saperia@jdscons.com.
