Aims to prepare students and professionals for supervisory roles within the hospitality sector. It covers leadership theories, communication skills, team building, and conflict resolution. The book emphasizes the unique challenges of supervising diverse teams in various hospitality settings, including hotels, restaurants, and resorts. It includes practical examples, case studies, and exercises to develop effective supervision techniques. The goal is to enhance management skills and improve service quality through proficient supervision.
1 The Supervisor as Manager
2 The Supervisor as Leader
3 Planning, Organizing, and Goal Setting
Introduction
4 Communicating Effectively
5 Effectiveness in Performance Management and Feedback
6 Recruitment, Selection, and Orientation
7 Motivation
8 Supervising Teams, Team Building, And Coaching
9 Employee Training and Development
10 Conflict Management, Resolution, and Prevention
Israel Cajiao is an expert on hotelier activity, with an experience of more than 10 years in hotel Marketing, Sales, and Management. Passionate about tourism investigation. Currently Regional Sales Manager of nine group hotels in Florida. Expert in the development of marketing strategies to make a business profitable based on an efficient investigation. Make research about the expats living in Cuenca Ecuador and the features of this type of tourism. Expert Marketing Research Skills for tourism products and destinations. Tourism degree from the University of Cuenca and a Masters's Degree in Marketing from one of the most valuable universities in Ecuador, ESPOL.
