This volume brings together 11 essays from Hotelschool The Hague's first international research symposium, "Hospitable Futures - Preparing Talents and Understanding the Technology to Create Meaningful Encounters," held in April 2019 in the Netherlands. Hospitality management and other specialists from Europe, Turkey, and Peru emphasize the challenges of talent management, technological innovation, and meaningful guest experience encounters in a digitalizing global society and international business environment, discussing hospitality and experience in terms of critical discourse analysis of Airbnb reviews, how smart principles can create long-term value for the communities of a city center, and the hospitable patient journey in a cancer clinic; talent and workforces in the hospitality sector, including the sustainable talent management of hospitality interns' career intentions based on their practical placement experiences, the role of organizational culture types in person-organization fit and the organizational alienation levels of hotel workers, and the potential of students with disabilities in hospitality education; and technology and sustainability aspects, including the conformity of hospitality services to Sustainable Development Goals related to accessibility and technology, corporate responsibility in the industry, a business process management approach, the contribution of the industry to other Sustainable Development Goals, and the impact of artificial intelligence. Distributed in North America by Turpin Distribution. Annotation ©2021 Ringgold, Inc., Portland, OR (protoview.com)
The hospitality industry is major industry. Due a steady growth, by 2030 the hospitality and tourism industry is expected to provide 380 million jobs. This title explores the challenges presented including labor shortages, containing and reducing the ecological footprint, Over tourism, and a poor industry image.
Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology will generate international debate in the research and practice of hospitality management. It considers how the sector can and should innovate to respond to challenges such as talent scarcity, the growing ecological footprint, and technological developments.
Volume 24 of Advanced Series in Management explores topics at the very heart of hospitality, by looking at meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans, and the role of technology in creating or improving these encounters.
Human talent is essential to excellent service delivery and guest experience provision. It is also essential in the design and monitoring of technology-enabled guest or customer experience. Technology may be the service facilitator or it may be an experience enhancer. In today’s globalizing platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience.
This volume is essential for researchers and students interested in the hospitality sector and the role of technology in creating a sustainable hospitality sector.
Sustainable Hospitality Management: Designing Meaningful Encounters with Talent and Technology will generate international debate in the research and practice of hospitality management. It considers how the sector can and should innovate to respond to challenges such as talent scarcity, the growing ecological footprint, and technological developments. Volume 24 of Advanced Series in Management explores topics at the very heart of hospitality, by looking at meaningful encounters: positive, welcoming, genuinely service-oriented interactions between humans, and the role of technology in creating or improving these encounters. Human talent is essential to excellent service delivery and guest experience provision. It is also essential in the design and monitoring of technology-enabled guest or customer experience. Technology may be the service facilitator or it may be an experience enhancer. In today’s globalizing platform economy, hospitality services are established most dominantly via technology-enabled platforms or networks. At the human interaction level, technology can deliver, support or intensify the hospitality experience. This volume is essential for researchers and students interested in the hospitality sector and the role of technology in creating a sustainable hospitality sector.
