The old cliché states that not every manager is a leader, but the more important part of that sentiment is that to be a good manager, one has to be a good leader. This perception is because good managers do more than manage. They have to lead by inspiration, they have to lead by example, and they have to lead through the best times for their organizations as well as the absolute worst times.
A Systematic Guide to Leadership Selection Using Total Quality Management Techniques identifies the application gap and presents a methodology based on Total Quality Management (TQM) to support the guidance of a process to select leadership (at any level of the organization). A modification to the House of Quality and a product of the Massachusetts Institute of Technology is presented and discussed as the core of a leader selection process. Two case studies are used to reinforce the concepts and applications. Finally, the book introduces some experiments for leadership development using virtual worlds and ends with a note for the future using the metaverse and digital twins for leadership.
The book is intended for professionals and executives wanting to learn more about leader selection, engineering and business students, directors of human resources, and researchers in the field of leadership.
| Preface |
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ix | |
| Foreword |
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xi | |
| Acknowledgments |
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xiii | |
| Author Biographies |
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xv | |
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1 Investigating the Leader Selection Process |
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1 | (12) |
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3 | (3) |
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The Challenges of Leadership |
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6 | (1) |
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7 | (3) |
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The Different
Chapters of the Book |
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10 | (3) |
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2 Classification of Leadership Styles |
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13 | (8) |
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13 | (5) |
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Case Study of GE and Its Two CEOs: Welch (1981 to 2001) and Immelt (2001 to 2017) |
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18 | (3) |
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3 The Matrix of Change and Total Quality Management |
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21 | (22) |
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The Matrix of Change (MOC) (Elattar, 2014) |
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22 | (7) |
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Total Quality Management (TQM) |
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29 | (4) |
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Combining the MOC and TQM |
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33 | (6) |
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39 | (2) |
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41 | (2) |
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43 | (12) |
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Yahoo! Case Study Description in 2012 (Elattar, 2014) |
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44 | (1) |
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Preliminary Analysis (Elattar, 2014) |
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45 | (3) |
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Yahoo's Matrix of Change (Elattar, 2014) |
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48 | (4) |
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Case Study Findings and Analysis |
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52 | (2) |
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54 | (1) |
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5 Advances in Leadership Development |
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55 | (16) |
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First-Generation Experiments |
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55 | (7) |
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Second-Generation Experiments |
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62 | (5) |
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67 | (3) |
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Metaverse and Digital Twins |
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70 | (1) |
| References |
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71 | |
Luis Rabelo, PhD
Luis Rabelo, PhD, was the NASA EPSCoR Agency Project Manager and is currently a Professor in the Department of IEMS at the University of Central Florida. He received a joint degree in Electrical and Mechanical Engineering from Panama and master's degrees from the Florida Institute of Technology (1987) and the University of Missouri (1988). He received a PhD in Engineering Management from the University of Missouri in 1990, where he also did post-doctoral work in Nuclear Engineering in 1991. In addition, he holds a dual MS degree in Systems Engineering & Management from the Massachusetts Institute of Technology. He has contributed to over 300 publications. He holds 3 international patents, and he has published 3 books and graduated 50 doctoral students as advisor/co-advisor.
Ahmed Elattar, PhD
Dr. Ahmed Elattar is a Product Manager working in the software and IT industry and is also an Adjunct Professor in the field of Systems Engineering. He received his bachelors degree in Systems Engineering with a minor in Computer Science in 2005 and received his masters degree in Engineering Management in 2010, both of which were from The George Washington University. After spending a few years working in the manufacturing space, he completed his doctorate in 2014 at the University of Central Florida in Industrial Engineering. His dissertation was focused on Change Management and modeling/simulating executive transitions and succession planning.
Ahmed has experience in manufacturing, systems architecture, project management, and Information Technology. In the past, he has held various positions with Symantec Corporation, EGAT Group, and ECG-NACO International. His career today is focused on Customer Engagement, Technical Marketing Engineering, and driving user insight into the Research and Development process.
Hamed M. Almalki, PhD
Hamed Almalki, PhD initially worked at Saudi Airlines as an Avionics and Reliability Engineer. After that, he worked as Change Management Consultant at Saudia Aerospace Engineering Industries (SAEI). With the same company, he served as talent acquisition developer and technical leadership instructor. Recently Dr. Almalki joined Taif University as an Assistant Professor at the Industrial Engineering Department. He received his Electrical Engineering degree from the American University of Sharjah, master's degree in business administration from the Rollins College, and his Master's and PhD in Industrial Engineering from University of Central Engineering. His major research contribution is in the field of Engineering Leadership.
Charles W. Davis, Jr., PhD
Charles W. Davis, Jr., PhD, is Professor at Valencia College teaching various courses in Pre-Engineering, Mathematics, Quality Assurance and Test Methods, Engineering Management, Communications, and Ethics and Statistical Theory for Engineering Technology. He has over 27 years of extensive experience in both public and private sectors consisting of Project Management, Leadership, and Quality Assurance. He earned a bachelor's degree in design engineering, a master's degree in Industrial Engineering, and a PhD in Industrial Engineering with a concentration in Engineering Management focusing on Undergraduate Leadership at the University of Central Florida. In terms of professional accomplishments and community involvement:, he has authored and published two articles and co-authored two published articles. He is also a member of the Florida Engineering Society, National Society of Black Engineers, and Tau Beta Pi Engineering Honor Society.
