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Take Care: Communicating in English with U.S. Health Care Workers [Multiple-component retail product]

  • Formaat: Multiple-component retail product, 248 pages, kaal: 703 g
  • Ilmumisaeg: 11-Apr-2011
  • Kirjastus: The University of Michigan Press
  • ISBN-10: 0472034405
  • ISBN-13: 9780472034406
  • Formaat: Multiple-component retail product, 248 pages, kaal: 703 g
  • Ilmumisaeg: 11-Apr-2011
  • Kirjastus: The University of Michigan Press
  • ISBN-10: 0472034405
  • ISBN-13: 9780472034406

Take Care was written to help nursing students and other health care workers communicate better in health care settings, with a focus on improving speaking and listening skills, vocabulary, and pronunciation. The aim was to provide users with the tools and specific communication strategies to build, maintain, or repair interactions that take place on the job. This book is also designed to develop the pragmatic competence necessary to get things done on the job and to understand some of the social situations required by health care workers, like expressing condolences or giving advice.

 

The individuals most likely to benefit from the material in the book are:

    Nursing students enrolled in community college (e.g., pre-nursing courses or RN students who have a special class)

    ·         ESL students enrolled in specific CNA or medical assistant classes

    ·         ESL students enrolled in U.S. universities who are here to learn more about nursing or health care as profession (they may or may not already have a degree in their own countries)

    ·         Nurses or health care workers who already work in a health care setting but who are not proficient in English and so may be taking an English course sponsored by the hospital or local health system

    It is therefore generally assumed that students have some knowledge of common medical and health care terms, so the book does not attempt to teach medical terminology, except in the context of communicating effectively in a health care setting. The various Vocabulary sections in each unit can therefore be used as review or as a new lesson—whatever works best for your students.

     

    Instructors using this book do not need knowledge of the field of nursing or health care because the majority of material covered focuses on the language, not the industry.

     

    This book is packaged with an audio CD.



Take Care was written to help nursing students and other health care workers communicate better in health care settings, with a focus on improving speaking and listening skills, vocabulary, and pronunciation. The aim was to provide users with the tools and specific communication strategies to build, maintain, or repair interactions that take place on the job. This book is also designed to develop the pragmatic competence necessary to get things done on the job and to understand some of the social situations required by health care workers, like expressing condolences or giving advice.

The individuals most likely to benefit from the material in the book are:

    Nursing students enrolled in community college (e.g., pre-nursing courses or RN students who have a special class)

    · ESL students enrolled in specific CNA or medical assistant classes

    · ESL students enrolled in U.S. universities who are here to learn more about nursing or health care as profession (they may or may not already have a degree in their own countries)

    · Nurses or health care workers who already work in a health care setting but who are not proficient in English and so may be taking an English course sponsored by the hospital or local health system

    It is therefore generally assumed that students have some knowledge of common medical and health care terms, so the book does not attempt to teach medical terminology, except in the context of communicating effectively in a health care setting. The various Vocabulary sections in each unit can therefore be used as review or as a new lesson—whatever works best for your students.

    Instructors using this book do not need knowledge of the field of nursing or health care because the majority of material covered focuses on the language, not the industry.

    This book is packaged with an audio CD.

To the Teacher xiii
Part 1 Communicating with Clients
1(58)
Unit 1 Talking with Clients
2(21)
Meeting Clients
2(9)
Listening for Language
2(2)
Vocabulary: Medical Specialists
4(1)
Communication Strategy: Verbal Cues
5(2)
Communication Strategy: Self-Introductions
7(1)
Pronunciation: Intonation in Yes-No Questions
8(2)
Role Plays
10(1)
Interacting with Clients
11(11)
Listening for Language
11(1)
Vocabulary: Filling Out Forms
12(2)
Communication Strategy: Non-Verbal Communication
14(2)
Communication Strategy: Greetings
16(1)
Communication Strategy: Small Talk and Follow-Up Questions
17(2)
Pronunciation: Intonation in Wh- Questions
19(2)
Role Plays
21(1)
End-of-Unit Discussion
22(1)
Culture Point: Smiling
22(1)
Unit 2 Managing Different Types of Clients
23(16)
Working with the Elderly
23(8)
Listening for Language
23(1)
Vocabulary: Terms of Address
24(2)
Communication Strategy: Comprehension Checks
26(2)
Communication Strategy: Refusals
28(1)
Pronunciation: Stress in Names
29(1)
Role Plays
30(1)
Working with Young People
31(7)
Listening for Language
31(1)
Vocabulary: Age-Appropriate Words and Phrases
32(1)
Communication Strategy: Invented Words or Euphemisms
33(1)
Communication Strategy: Distracting Someone
34(2)
Pronunciation: Stress in Adjective-Noun Pairs
36(1)
Role Plays
37(1)
End-of-Unit Discussion
38(1)
Culture Point: Caring for Children
38(1)
Unit 3 Talking with Family Members
39(20)
Reporting to Families
39(10)
Listening for Language
39(1)
Vocabulary: Words for Family
40(2)
Communication Strategy: Rephrasing Language
42(2)
Communication Strategy: Making Excuses
44(1)
Pronunciation: Verb Endings
45(3)
Role Plays
48(1)
Answering Questions about Visiting Hours
49(9)
Listening for Language
49(1)
Vocabulary: Emotions
50(1)
Communication Strategy: Non-Verbal Communication
51(2)
Communication Strategy: Discussing Visiting Hours
53(1)
Communication Strategy: Small Talk Topics
54(1)
Pronunciation: Basic Sentence Stress
55(2)
Role Plays
57(1)
End-of-Unit Discussion
58(1)
Culture Point: Physical Contact
58(1)
Part 2 Communicating with Colleagues
59(40)
Unit 4 Working with Colleagues
60(20)
Helping with Tasks
60(10)
Listening for Language
60(1)
Vocabulary: Words Related to Work
61(2)
Communication Strategy: Referring to Others
63(1)
Communication Strategy: Requesting and Giving Help
64(2)
Communication Strategy: Expressing Thank You and You're Welcome
66(2)
Pronunciation: /sh/ and /ch/ Sounds
68(1)
Role Plays
69(1)
Interacting in General
70(9)
Listening for Language
70(1)
Vocabulary: Acronyms
71(1)
Communication Strategy: Clarification Requests for Meaning
72(2)
Communication Strategy: Using the Telephone
74(2)
Pronunciation: /th/, /ph/, and /gh/ Sounds
76(2)
Role Plays
78(1)
End-of-Unit Discussion
79(1)
Culture Point: Saying No
79(1)
Unit 5 Working with Doctors and Supervisors
80(19)
Understanding Others on the Job
80(10)
Listening for Language
80(2)
Vocabulary: Words about a Serious Illness or Injury
82(1)
Communication Strategy: Repetition Requests
83(2)
Communication Strategy: Agreeing
85(2)
Pronunciation: Stress in Numbers
87(2)
Role Plays
89(1)
Interacting with Supervisors
90(8)
Listening for Language
90(1)
Vocabulary: Idioms Associated with Understanding and Not Understanding
91(1)
Communication Strategy: Responding
92(2)
Communication Strategy: Apologizing
94(2)
Pronunciation: Intonation to Show Surprise
96(1)
Role Plays
97(1)
End-of-Unit Discussion
98(1)
Culture Point: Working under Supervision
98(1)
Part 3 Client Information
99(40)
Unit 6 Maintaining a Client Records
100(18)
Charting
100(9)
Listening for Language
100(1)
Vocabulary: Abbreviations
101(3)
Communication Strategy: Confirmation Checks
104(2)
Communication Strategy: Soliciting Information
106(1)
Pronunciation: Stress in Abbreviations and Numbers
107(1)
Role Plays
108(1)
Filling Out Forms
109(7)
Listening for Language
109(1)
Vocabulary: ADL Checklist Terms
110(1)
Communication Strategy: Double-Checking Information
111(2)
Communication Strategy: Drawing Conclusions
113(2)
Pronunciation: Primary Sentence Stress
115(1)
Role Plays
115(1)
End-of-Unit Discussion
116(1)
Culture Point: Fate
117(1)
Unit 7 Exchanging Information during Shift Changes
118(21)
Reporting Live Client Handovers
118(9)
Listening for Language
118(1)
Vocabulary: Work Duties
119(1)
Communication Strategy: Clarification Requests
120(2)
Communication Strategy: Summarizing
122(2)
Pronunciation: Moving the Primary Stress
124(2)
Role Plays
126(1)
Giving Shift Reports
127(11)
Listening for Language
127(1)
Vocabulary: More Work Duties
128(1)
Vocabulary: Frequency of Duties
129(1)
Communication Strategy: Listening to Instructions
130(1)
Communication Strategy: Telling a Story
131(3)
Pronunciation: Past Tense Endings
134(3)
Role Plays
137(1)
End-of-Unit Discussion
138(1)
Culture Point: Finishing Work on Time
138(1)
Part 4 Around She Facility
139(30)
Unit 8 Knowing Facility Locations
140(13)
Learning Locations
140(7)
Listening for Language
140(1)
Vocabulary: Locations within a Medical Facility
141(2)
Communication Strategy: Describing the Functions of Locations
143(1)
Communication Strategy: Making Comparisons
144(2)
Pronunciation: Compound Nouns
146(1)
Role Plays
146(1)
Getting around the Facility
147(4)
Listening for Language
147(1)
Vocabulary: Prepositions and Adverbs of Place
148(1)
Communication Strategy: Asking for and Giving Directions
149(1)
Communication Strategy: Giving Longer or More Complex Directions
150(1)
Pronunciation: Two-Word Nouns
151(1)
Role Plays
152
End-of-Unit Discussion
151(1)
Culture Point: Giving Feedback
152(1)
Unit 9 Being Safe on the Job
153(16)
Managing Accidents
153(7)
Listening for Language
153(1)
Vocabulary: Word Partnerships
154(1)
Communication Strategy: Giving Warnings
155(1)
Communication Strategy: Reporting an Accident or Event
156(1)
Pronunciation: Rhythm
157(2)
Role Plays
159(1)
Handling Emergencies
160(8)
Listening for Language
160(1)
Vocabulary: Emergency Codes
161(1)
Communication Strategy: Responding
162(2)
Communication Strategy: Following Phone Conversations
164(1)
Pronunciation: Reduced Speech (Verbs)
165(2)
Role Plays
167(1)
End-of-Unit Discussion
168(1)
Culture Point: Giving Praise
168(1)
Part 5 Caring for Clients
169(62)
Unit 10 Providing Assistance
170(18)
Giving Instructions
170(9)
Listening for Language
170(1)
Vocabulary: Common Injuries and Related Words
171(2)
Communication Strategy: Checking for Understanding
173(1)
Communication Strategy: Giving Instructions
174(2)
Pronunciation: Contrastive Stress
176(2)
Role Plays
178(1)
Providing Everyday Needs
179(8)
Listening for Language
179(1)
Vocabulary: Personal Hygiene
180(1)
Communication Strategy: Offering Help
181(2)
Communication Strategy: Stating Intentions
183(1)
Pronunciation: can vs. can't
184(2)
Role Plays
186(1)
End-of-Unit Discussion
187(1)
Culture Point: Yes and No Answers
187(1)
Unit 11 Monitoring Clients
188(21)
Identifying Symptoms and Remedies
188(12)
Listening for Language
188(1)
Vocabulary: Common Medications
189(2)
Vocabulary: Body Parts
191(1)
Communication Strategy: Discussing Options
192(2)
Communication Strategy: (Jiving Advice
194(2)
Pronunciation: Linking Consonant to Consonant
196(1)
Pronunciation: Intonation in Choice Questions
197(2)
Role Plays
199(1)
Giving Medications
200(8)
Listening for Language
200(1)
Vocabulary: Symptoms and Remedies
201(1)
Communication Strategy: Correcting Someone
202(2)
Communication Strategy: Interrupting
204(1)
Pronunciation: Linking Consonant to Vowel
205(2)
Role Plays
207(1)
End-of-Unit Discussion
208(1)
Culture Point: Losing Face
208(1)
Unit 12 Handling Emotional and Mental Health Issues
209(22)
Dealing with Angry or Violent Clients
209(12)
Listening for Language
209(1)
Vocabulary: Angry or Violent Behavior
210(1)
Communication Strategy: Gestures
211(3)
Communication Strategy: Dealing with Complaints
214(2)
Communication Strategy: Disagreeing
216(2)
Pronunciation: Trimming the Letter h
218(2)
Role Plays
220(1)
Coping with Death and Dying
221(9)
Listening for Language
221(1)
Vocabulary: Near-Death and Death Idioms
222(2)
Communication Strategy: Avoiding the Issue
224(1)
Communication Strategy: Expressing Condolences
225(2)
Pronunciation: Contractions
227(2)
Role Plays
229(1)
End-of-Unit Discussion
230(1)
Culture Point: Confusion with Idioms
230(1)
Culture Point Explanations 231