To the Teacher |
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xiii | |
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Part 1 Communicating with Clients |
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1 | (58) |
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Unit 1 Talking with Clients |
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2 | (21) |
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2 | (9) |
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2 | (2) |
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Vocabulary: Medical Specialists |
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4 | (1) |
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Communication Strategy: Verbal Cues |
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5 | (2) |
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Communication Strategy: Self-Introductions |
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7 | (1) |
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Pronunciation: Intonation in Yes-No Questions |
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8 | (2) |
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10 | (1) |
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11 | (11) |
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11 | (1) |
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Vocabulary: Filling Out Forms |
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12 | (2) |
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Communication Strategy: Non-Verbal Communication |
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14 | (2) |
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Communication Strategy: Greetings |
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16 | (1) |
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Communication Strategy: Small Talk and Follow-Up Questions |
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17 | (2) |
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Pronunciation: Intonation in Wh- Questions |
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19 | (2) |
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21 | (1) |
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22 | (1) |
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22 | (1) |
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Unit 2 Managing Different Types of Clients |
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23 | (16) |
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23 | (8) |
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23 | (1) |
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Vocabulary: Terms of Address |
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24 | (2) |
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Communication Strategy: Comprehension Checks |
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26 | (2) |
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Communication Strategy: Refusals |
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28 | (1) |
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Pronunciation: Stress in Names |
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29 | (1) |
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30 | (1) |
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Working with Young People |
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31 | (7) |
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31 | (1) |
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Vocabulary: Age-Appropriate Words and Phrases |
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32 | (1) |
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Communication Strategy: Invented Words or Euphemisms |
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33 | (1) |
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Communication Strategy: Distracting Someone |
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34 | (2) |
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Pronunciation: Stress in Adjective-Noun Pairs |
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36 | (1) |
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37 | (1) |
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38 | (1) |
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Culture Point: Caring for Children |
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38 | (1) |
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Unit 3 Talking with Family Members |
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39 | (20) |
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39 | (10) |
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39 | (1) |
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Vocabulary: Words for Family |
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40 | (2) |
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Communication Strategy: Rephrasing Language |
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42 | (2) |
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Communication Strategy: Making Excuses |
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44 | (1) |
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Pronunciation: Verb Endings |
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45 | (3) |
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48 | (1) |
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Answering Questions about Visiting Hours |
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49 | (9) |
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49 | (1) |
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50 | (1) |
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Communication Strategy: Non-Verbal Communication |
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51 | (2) |
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Communication Strategy: Discussing Visiting Hours |
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53 | (1) |
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Communication Strategy: Small Talk Topics |
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54 | (1) |
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Pronunciation: Basic Sentence Stress |
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55 | (2) |
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57 | (1) |
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58 | (1) |
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Culture Point: Physical Contact |
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58 | (1) |
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Part 2 Communicating with Colleagues |
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59 | (40) |
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Unit 4 Working with Colleagues |
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60 | (20) |
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60 | (10) |
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60 | (1) |
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Vocabulary: Words Related to Work |
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61 | (2) |
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Communication Strategy: Referring to Others |
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63 | (1) |
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Communication Strategy: Requesting and Giving Help |
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64 | (2) |
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Communication Strategy: Expressing Thank You and You're Welcome |
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66 | (2) |
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Pronunciation: /sh/ and /ch/ Sounds |
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68 | (1) |
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69 | (1) |
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70 | (9) |
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70 | (1) |
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71 | (1) |
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Communication Strategy: Clarification Requests for Meaning |
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72 | (2) |
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Communication Strategy: Using the Telephone |
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74 | (2) |
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Pronunciation: /th/, /ph/, and /gh/ Sounds |
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76 | (2) |
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78 | (1) |
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79 | (1) |
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79 | (1) |
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Unit 5 Working with Doctors and Supervisors |
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80 | (19) |
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Understanding Others on the Job |
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80 | (10) |
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80 | (2) |
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Vocabulary: Words about a Serious Illness or Injury |
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82 | (1) |
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Communication Strategy: Repetition Requests |
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83 | (2) |
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Communication Strategy: Agreeing |
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85 | (2) |
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Pronunciation: Stress in Numbers |
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87 | (2) |
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89 | (1) |
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Interacting with Supervisors |
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90 | (8) |
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90 | (1) |
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Vocabulary: Idioms Associated with Understanding and Not Understanding |
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91 | (1) |
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Communication Strategy: Responding |
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92 | (2) |
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Communication Strategy: Apologizing |
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94 | (2) |
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Pronunciation: Intonation to Show Surprise |
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96 | (1) |
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97 | (1) |
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98 | (1) |
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Culture Point: Working under Supervision |
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98 | (1) |
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Part 3 Client Information |
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99 | (40) |
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Unit 6 Maintaining a Client Records |
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100 | (18) |
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100 | (9) |
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100 | (1) |
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Vocabulary: Abbreviations |
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101 | (3) |
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Communication Strategy: Confirmation Checks |
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104 | (2) |
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Communication Strategy: Soliciting Information |
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106 | (1) |
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Pronunciation: Stress in Abbreviations and Numbers |
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107 | (1) |
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108 | (1) |
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109 | (7) |
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109 | (1) |
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Vocabulary: ADL Checklist Terms |
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110 | (1) |
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Communication Strategy: Double-Checking Information |
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111 | (2) |
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Communication Strategy: Drawing Conclusions |
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113 | (2) |
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Pronunciation: Primary Sentence Stress |
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115 | (1) |
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115 | (1) |
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116 | (1) |
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117 | (1) |
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Unit 7 Exchanging Information during Shift Changes |
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118 | (21) |
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Reporting Live Client Handovers |
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118 | (9) |
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118 | (1) |
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119 | (1) |
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Communication Strategy: Clarification Requests |
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120 | (2) |
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Communication Strategy: Summarizing |
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122 | (2) |
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Pronunciation: Moving the Primary Stress |
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124 | (2) |
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126 | (1) |
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127 | (11) |
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127 | (1) |
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Vocabulary: More Work Duties |
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128 | (1) |
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Vocabulary: Frequency of Duties |
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129 | (1) |
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Communication Strategy: Listening to Instructions |
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130 | (1) |
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Communication Strategy: Telling a Story |
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131 | (3) |
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Pronunciation: Past Tense Endings |
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134 | (3) |
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137 | (1) |
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138 | (1) |
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Culture Point: Finishing Work on Time |
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138 | (1) |
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Part 4 Around She Facility |
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139 | (30) |
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Unit 8 Knowing Facility Locations |
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140 | (13) |
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140 | (7) |
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140 | (1) |
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Vocabulary: Locations within a Medical Facility |
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141 | (2) |
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Communication Strategy: Describing the Functions of Locations |
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143 | (1) |
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Communication Strategy: Making Comparisons |
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144 | (2) |
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Pronunciation: Compound Nouns |
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146 | (1) |
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146 | (1) |
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Getting around the Facility |
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147 | (4) |
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147 | (1) |
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Vocabulary: Prepositions and Adverbs of Place |
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148 | (1) |
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Communication Strategy: Asking for and Giving Directions |
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149 | (1) |
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Communication Strategy: Giving Longer or More Complex Directions |
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150 | (1) |
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Pronunciation: Two-Word Nouns |
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151 | (1) |
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152 | |
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151 | (1) |
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Culture Point: Giving Feedback |
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152 | (1) |
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Unit 9 Being Safe on the Job |
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153 | (16) |
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153 | (7) |
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153 | (1) |
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Vocabulary: Word Partnerships |
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154 | (1) |
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Communication Strategy: Giving Warnings |
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155 | (1) |
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Communication Strategy: Reporting an Accident or Event |
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156 | (1) |
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157 | (2) |
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159 | (1) |
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160 | (8) |
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160 | (1) |
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Vocabulary: Emergency Codes |
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161 | (1) |
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Communication Strategy: Responding |
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162 | (2) |
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Communication Strategy: Following Phone Conversations |
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164 | (1) |
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Pronunciation: Reduced Speech (Verbs) |
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165 | (2) |
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167 | (1) |
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168 | (1) |
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Culture Point: Giving Praise |
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168 | (1) |
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Part 5 Caring for Clients |
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169 | (62) |
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Unit 10 Providing Assistance |
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170 | (18) |
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170 | (9) |
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170 | (1) |
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Vocabulary: Common Injuries and Related Words |
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171 | (2) |
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Communication Strategy: Checking for Understanding |
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173 | (1) |
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Communication Strategy: Giving Instructions |
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174 | (2) |
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Pronunciation: Contrastive Stress |
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176 | (2) |
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178 | (1) |
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179 | (8) |
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179 | (1) |
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Vocabulary: Personal Hygiene |
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180 | (1) |
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Communication Strategy: Offering Help |
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181 | (2) |
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Communication Strategy: Stating Intentions |
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183 | (1) |
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Pronunciation: can vs. can't |
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184 | (2) |
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186 | (1) |
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187 | (1) |
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Culture Point: Yes and No Answers |
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187 | (1) |
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Unit 11 Monitoring Clients |
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188 | (21) |
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Identifying Symptoms and Remedies |
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188 | (12) |
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188 | (1) |
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Vocabulary: Common Medications |
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189 | (2) |
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191 | (1) |
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Communication Strategy: Discussing Options |
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192 | (2) |
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Communication Strategy: (Jiving Advice |
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194 | (2) |
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Pronunciation: Linking Consonant to Consonant |
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196 | (1) |
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Pronunciation: Intonation in Choice Questions |
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197 | (2) |
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199 | (1) |
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200 | (8) |
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200 | (1) |
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Vocabulary: Symptoms and Remedies |
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201 | (1) |
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Communication Strategy: Correcting Someone |
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202 | (2) |
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Communication Strategy: Interrupting |
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204 | (1) |
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Pronunciation: Linking Consonant to Vowel |
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205 | (2) |
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207 | (1) |
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208 | (1) |
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Culture Point: Losing Face |
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208 | (1) |
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Unit 12 Handling Emotional and Mental Health Issues |
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209 | (22) |
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Dealing with Angry or Violent Clients |
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209 | (12) |
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209 | (1) |
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Vocabulary: Angry or Violent Behavior |
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210 | (1) |
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Communication Strategy: Gestures |
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211 | (3) |
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Communication Strategy: Dealing with Complaints |
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214 | (2) |
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Communication Strategy: Disagreeing |
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216 | (2) |
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Pronunciation: Trimming the Letter h |
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218 | (2) |
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220 | (1) |
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Coping with Death and Dying |
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221 | (9) |
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221 | (1) |
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Vocabulary: Near-Death and Death Idioms |
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222 | (2) |
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Communication Strategy: Avoiding the Issue |
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224 | (1) |
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Communication Strategy: Expressing Condolences |
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225 | (2) |
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Pronunciation: Contractions |
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227 | (2) |
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229 | (1) |
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230 | (1) |
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Culture Point: Confusion with Idioms |
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230 | (1) |
Culture Point Explanations |
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231 | |