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Ten Steps to Building a Successful Veterinary Practice [Kõva köide]

(Business Consultant, UK)
  • Formaat: Hardback, 144 pages, kõrgus x laius x paksus: 234x156x13 mm, kaal: 459 g, 11 colour photos1 colour line
  • Ilmumisaeg: 12-May-2021
  • Kirjastus: CABI Publishing
  • ISBN-10: 178639491X
  • ISBN-13: 9781786394910
Teised raamatud teemal:
Ten Steps to Building a Successful Veterinary PracticeSuurem pilt
  • Formaat: Hardback, 144 pages, kõrgus x laius x paksus: 234x156x13 mm, kaal: 459 g, 11 colour photos1 colour line
  • Ilmumisaeg: 12-May-2021
  • Kirjastus: CABI Publishing
  • ISBN-10: 178639491X
  • ISBN-13: 9781786394910
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9781786394910.html
Märksõnad:
This book is a down to earth, practical guide and outlines ten simple steps for improving the business performance of veterinary practices: from recruiting, retaining and managing people, to strategy, marketing and sound financial planning. The book provides valuable guidance to new practice owners and managers.

This book is a down to earth, practical guide which provides ten simple steps for success for anyone responsible for recruiting a winning veterinary practice team: whether they are recruiting employees and building their team, or changing culture and creating a supportive environment where employees are engaged and motivated. It is ideal for small business owners who can't afford to employ any human resource support.

Intensely practical, it delivers key facts for veterinary staff starting out in business. The book:
  • Details how you can attract, recruit and retain the right people for a winning team
  • Guides you on creating a well organized, supportive practice in which employees can flourish
  • Provides you with a basic introduction to building a strategy and improving your marketing campaigns
  • Covers the basics of sound financial planning and how to win clients and increase your revenues
  • Looks at how to manage common pitfalls
With a wealth of practical templates and forms to use, this book adopts a straight-talking approach which will be welcomed by anyone starting their own veterinary practice.

Muu info

Suitable for veterinary practice managers and owners.
Testimonials viii
About the Author ix
Preface xi
Acknowledgements xiii
1 Step 1: Why?
3(8)
2 Step 2: Your First Time?
11(8)
The main functions required in every business
12(3)
Levels of responsibility
15(1)
Foundations of a successful business
16(3)
3 Step 3: Vision, Mission, Values and Culture
19(12)
What do I mean by vision?
19(1)
What do I mean by mission?
20(1)
How are your vision and mission statement relevant when hiring?
21(1)
Values and culture
21(1)
What do I mean by values?
22(1)
What do I mean by culture?
22(3)
How is culture relevant when hiring?
25(1)
Be clear about what you need
26(5)
4 Step 4: How to Define What and Who You Need
31(10)
Sample recruitment and selection policy
32(1)
The recruitment process
33(1)
The selection process
34(1)
Exit interviews
35(1)
Job description
35(2)
Who you need
37(4)
5 Step 5: Recruitment and Induction
41(16)
About your company
42(1)
What are you offering?
42(1)
How do you want applicants to apply?
43(1)
Interview and selection
43(6)
The best start
49(2)
Preparation for induction
51(6)
6 Step 6: Performance Management and Employee Engagement
57(10)
Day 1 plan for development
57(1)
One-on-one reviews
58(1)
Six-month appraisal
59(1)
Engagement surveys
60(2)
Performance improvement plan (PIP)
62(1)
Employee engagement
62(5)
7 Step 7: Employee Health and Wellbeing
67(10)
Mental health challenges faced by vets
68(1)
Absence management
68(1)
Might your workplace contribute to poor mental health?
69(1)
Employee's return to work
70(1)
Talking about mental health
71(2)
External support
73(1)
Making health and wellbeing central
73(4)
8 Step 8: How to Build a Loyal Client Database and Marketing Your Practice
77(12)
Providing a better client experience
77(1)
How are you gaining new clients?
78(1)
Marketing tips
79(10)
9 Step 9: Financial Management
89(8)
Managing finance in veterinary practice
89(1)
Do you regularly review your profit and loss (P&L)?
89(8)
10 Step 10: Three Key Strategies to Increase Your Revenue by 25%
97(2)
Increase the number of new clients
97(1)
Get your clients to come back more often
98(1)
Increase the amount of money clients spend with you
98(1)
Appendix 1 Organization Plan 99(1)
Appendix 2 Values Worksheet 100(1)
Appendix 3 Job Description Template 101(1)
Appendix 4 Person Specification Template 102(1)
Appendix 5 Advert Template 103(1)
Appendix 6 Template Application Form 104(5)
Appendix 7 Applicant Screening Form 109(1)
Appendix 8 Suggested Interview Questionnaire 110(3)
Appendix 9 Telephone Interview Questionnaire 113(4)
Appendix 10 Reference Request Form 117(3)
Appendix 11 Example Induction Checklist 120(2)
Appendix 12 Example Appraisal Form 122(2)
Appendix 13 Example Performance Development Plan 124(1)
Appendix 14 Case Study: How Not to Treat Your People 125
Wendy Sneddon, RVN, MSc, FInstLM is an Author, Business Coach and Veterinary Practice Manager with a strong work ethic and passionate about her role. With nearly 30 years of experience within the veterinary industry, she has built a great understanding of how veterinary practices should be run, and what it takes to build an engaged, motivated team. She qualified as a veterinary nurse technician and has worked in a whole range of roles: in practice, as a locum, as a lecturer and as a practitioner in industry. She has a wealth of experience in HR, Recruitment, Financial Management and Training, with an expertise in setting up HR systems and people management: from recruitment to exit. Also she enjoys mediation and conflict resolution - the more challenging the better! Wendy is a fellow of the Institute of Leadership & Management and an associate member of the CIPD. She is on the editorial board of the Veterinary Nursing Times and provides industry articles and publications. As the Veterinary Profession evolves, the focus is increasingly on business. Balancing business priorities with integrity is one of the biggest challenges we face. Veterinary practice employees who want to increase their standing in practice, earn more money and have a better work life balance, first must value what they do themselves, demonstrate their abilities and continually update their skills, and practices must charge appropriately for their services. Wendy provides support to those practice owners who want success!