"Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner."
-Seth Godin - Author of This is Marketing
In todays hyper-competitive marketplace, average service is invisibleand bad service goes viral. The only path to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint.
In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin, PhD shows leaders, managers, and frontline employees how to transform ordinary transactions into unforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format, think WOW gives you the tools to:
Win repeat business by turning first-time buyers into lifelong fans
Create consistency that customers trustand competitors cant match
Empower employees to deliver WOW moments daily
Spark loyalty and referrals through small actions with massive impact
Build a culture where customer obsession drives performance and profits
Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlinesalongside powerful lessons from startups and small businessesthis book provides a practical blueprint for creating exceptional customer experiences in any industry.
Whether youre a CEO looking to outpace disruption, a business owner seeking growth, or a frontline worker ready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customers cant stop talking about it.
If youre ready to transform your customer experience from ordinary to extraordinarythis is the book that shows you how!
DAREN MARTIN is the Culture Architect, as well as a Global Speaker, WSJ, USA Today & Amazon Best-Selling Author, and Advisor to businesses ranging from Fortune 500 to small businesses. He has a PhD in Psychology, experience starting and running several businesses, and thousands of hours of conversations with top executives and frontline workers have helped him to know what makes companies thrive and what makes them dive. He has traveled to over 40 countries, worked with a wide range of companies from differing business sectors including oil and gas, manufacturing, financial sector, healthcare, airlines, retail, technology, restaurant, insurance, and more.
