Preface |
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v | |
Acknowledgements |
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viii | |
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xiv | |
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PART I Fundamentals Of Tourism |
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1 An Introduction to the Tourism Concept |
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3 | (44) |
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3 | (1) |
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1.2 Meaning and Definitions |
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3 | (8) |
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1.3 Need for Measurement of Tourism |
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11 | (1) |
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12 | (7) |
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1.5 Basic Components of Tourism |
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19 | (7) |
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1.6 Interdisciplinary Approach to Study Tourism Business |
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26 | (1) |
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1.7 Positive and Negative Impacts of Tourism |
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27 | (8) |
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1.8 Measurement of Socio-cultural Impacts |
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35 | (2) |
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1.9 Tourist Destination Development |
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37 | (1) |
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1.10 Factors Influencing Tourism Products |
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38 | (1) |
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1.11 Old-age and New-age Tourism |
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39 | (1) |
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1.12 Perspective of the Tourism Business |
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40 | (7) |
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Case Study: Tourist Inflow Information System in Gujarat |
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43 | (4) |
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2 Development of Tourism through the Ages |
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47 | (34) |
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47 | (1) |
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2.2 Early Period of Travel |
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48 | (1) |
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2.3 Modes of Transportation |
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49 | (4) |
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2.4 Travel during the Medieval Period |
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53 | (5) |
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2.5 Renaissance and Its Effect on Tourism |
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58 | (3) |
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2.6 Industrial Revolution and Birth of Mass Tourism |
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61 | (2) |
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2.7 Evolution and Development of Transport |
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63 | (6) |
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2.8 Evolution of the Accommodation Sector |
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69 | (1) |
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2.9 Chronological Order of the Travel Business |
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70 | (11) |
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Case Study: Silk Route---The Lifeline of the Ancient Trade Route |
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78 | (3) |
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3 Travel Behaviour and Motivation |
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81 | (37) |
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81 | (1) |
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3.2 Evolution of Travel Motivation |
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82 | (3) |
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3.3 Meaning of Motivation and Behaviour |
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85 | (3) |
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3.4 Different Motives to Travel |
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88 | (5) |
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3.5 Tourist-centric Approach |
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93 | (2) |
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3.6 Leisure Travel Motivation |
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95 | (1) |
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96 | (8) |
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3.8 Tourist Decision Process |
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104 | (4) |
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3.9 Travel Motivators and Facilitators |
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108 | (1) |
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109 | (1) |
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3.11 Hierarchy of Travel Motivation |
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110 | (1) |
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3.12 Tourism-mindedness of People |
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111 | (7) |
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Case Study: Medical Tourism---A Major Motivating Factor in India |
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114 | (4) |
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4 Cultural and Sociological Tourism |
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118 | (47) |
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118 | (1) |
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4.2 Tourism and Cultural Relationships |
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119 | (5) |
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124 | (16) |
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4.4 Emergence of Affinity Group Travel |
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140 | (1) |
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4.5 Refinement of Life through Cultural Exchanges |
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141 | (6) |
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4.6 Bilateral and Multilateral Tourism |
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147 | (4) |
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4.7 Socio-tourism Scenario |
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151 | (5) |
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4.8 Relationship between Characteristics of Life and Travel |
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156 | (9) |
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Case Study: Enabling Senior Citizens to Travel in India |
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160 | (5) |
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PART II Basic Tourism Services |
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5 Passenger Transport Business |
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165 | (44) |
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165 | (1) |
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5.2 Importance of Transport Services |
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166 | (2) |
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5.3 Essentials of Transport |
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168 | (3) |
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5.4 Development of Means of Transport |
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171 | (38) |
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Case Study: Indian Aviation Market---A New Turnaround |
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205 | (4) |
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209 | (40) |
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209 | (1) |
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6.2 Evolution of Hospitality Services |
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210 | (3) |
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6.3 Meaning and Nature of Hospitality |
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213 | (1) |
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6.4 Features of Hospitality Services |
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214 | (6) |
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6.5 Hospitality Industry Network |
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220 | (5) |
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6.6 Types of Accommodation |
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225 | (10) |
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6.7 Meeting and Incentive Planners |
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235 | (2) |
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6.8 Convention and Conference Tourism Business |
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237 | (1) |
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6.9 Trade Fairs and Exhibition Business |
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238 | (3) |
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6.10 Demand for Accommodation |
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241 | (8) |
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Case Study: Contribution of Hospitality Industry in India |
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245 | (4) |
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7 Travel Agency Business Perspective |
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249 | (47) |
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249 | (1) |
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7.2 Evolution of Travel Agency Business |
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250 | (2) |
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7.3 Significance of Travel Agency Business |
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252 | (3) |
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255 | (1) |
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7.5 Skills and Competencies for Running a Travel Agency |
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256 | (4) |
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7.6 Travel Agency Business |
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260 | (15) |
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7.7 Setting Up a Travel Agency |
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275 | (6) |
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7.8 Travel Agency Organization Structure |
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281 | (2) |
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283 | (3) |
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7.10 Threats in Travel Agency Business |
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286 | (2) |
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7.11 Information Technology in Travel Agency Business |
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288 | (8) |
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Case Study: New Business Trends in Travel Agency Business |
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292 | (4) |
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8 Tour Operation Management |
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296 | (58) |
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296 | (1) |
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8.2 Historical Background of Travel Trade |
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297 | (2) |
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8.3 Meaning of Tour Operation |
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299 | (21) |
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8.4 Special Services for Charter Operators |
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320 | (2) |
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8.5 Concepts of Tour Packaging |
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322 | (1) |
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8.6 Package Tour and Its Increasing Demand and Value |
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323 | (12) |
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8.7 Revenue from Tour Operation Business |
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335 | (3) |
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8.8 Components of a Tour Brochure |
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338 | (1) |
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8.9 Tour Operator's Reservation Procedure |
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338 | (3) |
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8.10 Integration in the Travel Industry |
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341 | (2) |
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343 | (1) |
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8.12 Package Tour Business Issues in India |
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343 | (4) |
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347 | (7) |
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Case Study: Balmer Lawrie Travel & Tour Ltd---New Acquisition Plan |
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350 | (4) |
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9 Ancillary Tourism Sector |
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354 | (43) |
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354 | (1) |
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355 | (1) |
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9.3 Meaning and Importance of Attractions |
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355 | (5) |
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9.4 Destination and Attraction Competitiveness |
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360 | (24) |
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9.5 Infrastructure and Superstructure |
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384 | (1) |
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385 | (7) |
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9.7 Travel Marketing Consultants |
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386 | (6) |
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Case Study: IRCTC and Its Management of Ancillary Services |
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392 | (5) |
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PART III Tourism Demand And Supply |
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10 Measurement of Tourism Demand |
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397 | (34) |
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397 | (1) |
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398 | (12) |
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10.3 Elasticity of Demand |
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410 | (2) |
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10.4 Measurement of Tourism Demand |
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412 | (2) |
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10.5 Demand Forecasting Method |
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414 | (9) |
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10.6 Factors Affecting Demand |
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423 | (8) |
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Case Study: Jet Airways and Its Projected Airline Business |
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428 | (3) |
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11 Basic Tourism Supply Components |
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431 | |
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431 | (1) |
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432 | (4) |
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11.3 Tourism Supply Chain Management |
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436 | (3) |
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11.4 Facilities and Amenities |
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439 | (2) |
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11.5 Destination Attractions |
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441 | (1) |
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11.6 Core Tourism Operators |
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442 | (5) |
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11.7 Characteristics of Tourism Products |
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447 | (4) |
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11.8 Hospitality Education and Training |
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451 | (2) |
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11.9 Activity-based Tourism |
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453 | (5) |
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11.10 Determinants of Tourism Supply |
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458 | (2) |
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11.11 Balance between Demand and Supply |
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460 | |
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Case Study: Supply Chain Management in SOTC |
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463 | |