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xvii | |
Foreword |
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xix | |
Preface |
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xxi | |
Acknowledgments |
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xxv | |
About the Author |
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xxvii | |
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Chapter 1 Executive Overview |
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1 | (20) |
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2 | (1) |
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Road Map to Make a Business Transformation Program Successful |
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3 | (2) |
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Competitive Advantage and Program Management Framework |
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5 | (1) |
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Key Techniques to Facilitate Successful Business Transformation |
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6 | (1) |
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Chapter Synopses (Chapters 2--12) |
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7 | (7) |
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Transformation Program Management Closes the Business Outcome Gap |
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14 | (1) |
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Transformation Program Realizes Business Benefits |
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15 | (1) |
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Clarification on Benefits Realization Terminology |
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16 | (1) |
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Business Transformation and Program Management Life Cycle |
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17 | (2) |
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19 | (1) |
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20 | (1) |
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Chapter 2 Success Starts Upfront: Describe the Problem Accurately |
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21 | (22) |
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Program Management Operating Model |
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22 | (1) |
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22 | (1) |
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Program Management Dimensions |
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23 | (1) |
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Program Management Tool Kit |
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24 | (1) |
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Environment Scanning Technique |
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24 | (1) |
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24 | (1) |
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25 | (1) |
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25 | (4) |
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Description of Business Problem |
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29 | (1) |
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Voice-of-Customer Technique |
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30 | (1) |
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30 | (1) |
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31 | (1) |
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32 | (3) |
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Definition of Business Outcome |
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35 | (1) |
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Definition of Benefits Realization |
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36 | (1) |
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37 | (4) |
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41 | (1) |
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41 | (2) |
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Chapter 3 Articulate the Program Vision and Objectives |
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43 | (20) |
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Formulation of Business Strategy |
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44 | (1) |
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Business Transformation Drivers |
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45 | (1) |
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Implementation of Business Strategy |
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45 | (2) |
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Comparing the Program Management Life Cycle to the PMI Standard for Program Management |
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47 | (1) |
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Strategic Alignment Technique |
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48 | (1) |
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48 | (1) |
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48 | (1) |
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48 | (3) |
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Business Performance Calibration Technique |
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51 | (1) |
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51 | (1) |
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52 | (1) |
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53 | (2) |
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55 | (1) |
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Strategic Imperatives Architect Programs |
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55 | (2) |
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Benefits Realization Strategy |
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57 | (1) |
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Benefits Realization Life Cycle |
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57 | (3) |
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60 | (1) |
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61 | (2) |
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Chapter 4 Secure Cross Functional Executive Sponsorship |
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63 | (18) |
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Sponsorship of Business Transformation Program |
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64 | (2) |
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Multilevel Program Sponsorship Model |
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66 | (1) |
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Program Value Justification Technique |
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67 | (1) |
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67 | (1) |
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68 | (1) |
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69 | (4) |
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73 | (1) |
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Upward Management of Program Sponsors |
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73 | (1) |
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Sponsorship of Program Outcome Delivery and Benefits Realization |
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74 | (4) |
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78 | (1) |
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79 | (2) |
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Chapter 5 Develop and Implement a Governance Model |
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81 | (16) |
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Governance Modeling Technique |
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82 | (1) |
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82 | (1) |
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83 | (1) |
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83 | (4) |
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Program Communication and Escalation Protocol |
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87 | (1) |
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Program Governance: Bodies, Responsibilities, and Rhythm |
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87 | (2) |
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89 | (1) |
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Governance Policy Design Technique |
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89 | (1) |
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89 | (1) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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Decision Making Framework |
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91 | (2) |
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Change Control Management |
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93 | (1) |
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Governance of Benefits Realization |
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94 | (2) |
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96 | (1) |
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96 | (1) |
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Chapter 6 Define Success, Outcomes, and Key Value Indicators |
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97 | (16) |
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Performance Improvement Measurement Technique |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (1) |
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99 | (4) |
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103 | (1) |
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Positioning Transformation Program to Deliver Business Outcomes |
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103 | (1) |
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Business Outcome Modeling Technique |
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104 | (1) |
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104 | (1) |
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105 | (1) |
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106 | (4) |
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110 | (1) |
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111 | (2) |
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Chapter 7 Invest in Planning and Creating an Integrated Approach |
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113 | (24) |
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Program Architecture Technique |
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114 | (1) |
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114 | (1) |
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114 | (1) |
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115 | (3) |
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Program Architecture Drives Program Management Life Cycle |
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118 | (1) |
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Organization Change Management Technique |
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118 | (1) |
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118 | (1) |
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119 | (1) |
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120 | (3) |
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123 | (1) |
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Organization Change Readiness |
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124 | (1) |
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Transformation Program Planning Technique |
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125 | (1) |
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125 | (1) |
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126 | (1) |
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126 | (6) |
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Benefits Realization Planning |
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132 | (2) |
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134 | (1) |
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135 | (2) |
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Chapter 8 Drive Strong Partnership and Stakeholder Engagement |
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137 | (14) |
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Stakeholder Expectation Management Technique |
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138 | (1) |
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138 | (1) |
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139 | (1) |
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139 | (1) |
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140 | (1) |
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Stakeholder Engagement Strategy |
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141 | (1) |
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Stakeholder Engagement: Planning, Executing, and Monitoring |
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142 | (1) |
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Stakeholder Engagement through Communications Vehicle |
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143 | (1) |
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Stakeholder Engagement through Training Vehicle |
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144 | (1) |
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Stakeholder Engagement through Coaching Vehicle |
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145 | (1) |
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Business Outcome Delivery Enabler |
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146 | (3) |
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149 | (1) |
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149 | (2) |
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Chapter 9 Provide Leadership Across All Levels |
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151 | (18) |
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Multilevel Program Leadership Model |
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152 | (2) |
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Multidimensional Program Leadership Model |
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154 | (1) |
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Program Leadership and Risk Mitigation |
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154 | (1) |
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Transformation Program Leadership |
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155 | (1) |
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155 | (1) |
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156 | (1) |
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Leadership of Program Management Processes |
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157 | (1) |
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Program Leadership versus Program Management |
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158 | (1) |
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Balancing Program Leadership and Program Management |
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159 | (2) |
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Program Leadership through Office of Business Transformation |
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161 | (2) |
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Drivers for the Office of Business Transformation |
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163 | (1) |
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Significance of Leadership in Program Communications |
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164 | (1) |
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Benefits Realization Leadership |
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165 | (2) |
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167 | (1) |
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168 | (1) |
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Chapter 10 Monitor Aggressively and Have Contingencies |
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169 | (20) |
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Monitoring Status of Transformation Program |
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170 | (2) |
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Program Monitoring: Key Criteria |
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172 | (1) |
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Transformation Program Status Dashboard |
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173 | (3) |
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Tracking and Reporting Project Performance |
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176 | (1) |
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Monitoring Transformation Program |
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177 | (1) |
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177 | (1) |
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178 | (1) |
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179 | (2) |
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181 | (1) |
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Enabling Continuous Improvement |
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181 | (2) |
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Contingency Strategy and Contingency Planning |
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183 | (1) |
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Monitoring Benefits Realization |
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184 | (2) |
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186 | (1) |
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187 | (2) |
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Chapter 11 Create and Implement an Operations Transition Plan |
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189 | (20) |
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Operations Transition Framework |
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190 | (2) |
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Transition Model Development |
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192 | (2) |
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Training the Operations Team |
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194 | (1) |
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Transition Model Execution |
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195 | (1) |
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Value Enhancement Analysis Technique |
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195 | (1) |
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195 | (1) |
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196 | (1) |
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196 | (3) |
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Transition Model Operationalization |
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199 | (1) |
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200 | (1) |
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200 | (1) |
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200 | (1) |
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201 | (2) |
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Leading Lessons Learned from Walk Throughs |
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203 | (1) |
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Business Outcome Delivery and Sustainment |
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204 | (3) |
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207 | (1) |
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208 | (1) |
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Chapter 12 Executive Summary |
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209 | (14) |
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Road Map for Transformation (or Strategic Initiative) Success |
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210 | (2) |
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Summaries of Chapters 2-11 |
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212 | (5) |
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Revisitation of Main Points |
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217 | (1) |
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Program Architecture: Bridge to Implementing Business Strategy |
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218 | (1) |
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Business Outcome and Benefits Realization Life Cycle Management |
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218 | (1) |
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Program Management Life Cycle |
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219 | (1) |
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Program Management Office and Office of Business Transformation |
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220 | (1) |
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Key Takeaways on Program Management |
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221 | (1) |
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221 | (1) |
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222 | (1) |
Vocabulary |
|
223 | (2) |
Index |
|
225 | |