Trust, Safety, and the Internet We Share: Multistakeholder Insights is both an informative and provocative overview of online trust and safety that will influence how the trust and safety space evolves and how trust and safety decisions are made. The book covers key aspects of the field, focuses on underrepresented voices, and explains how organizations in the field came together and what lessons they can offer. Examining the state of trust and safety as a field—as well as its history, current dynamics, and future––the book benefits:
- Prospective and current trust and safety professionals who want to learn more about the practice or learn from different perspectives.
- Regulators and nonprofits whose work impacts and intersects with trust and safety in complex and material ways.
- Academic, industry, and civil society researchers undertaking related work or seeking to identify experts in the field.
The book also explores such specific subjects and geographies as gender-based violence, misinformation in Nepal, and the dilemmas posed by dangerous speech for trust and safety practitioners. It highlights the roles of such key actors as content moderators, different approaches on the tools used for trust and safety work, and actors that have shaped the field in different ways, including the media and Business Process Outsourcers (BPOs).
The future of the internet needs meaningful conversations among stakeholders. The book brings together the voices of these stakeholders so they can begin working together and learning from each other to create safer, more inclusive online spaces.
The book is an informative and provocative overview of online trust and safety that will influence how the trust and safety space develops and how trust and safety decisions are made. It brings together the voices of stakeholders so they can work together and learn from each other to create safer, more inclusive online spaces.
I. Making Trust and Safety Legible
1. Voices of Trust & Safety: Origins
and Evolutions
2. The Trust & Safety Professional Association and Trust and
Safety Foundation: An Oral History
3. Publishing Trust and Safety Research:
Challenges and Opportunities
4. Trust and Safety as Philosophical Practice
II. Community Moderation
5. Online Community Managers: Learning from the
Original Trust and Safety Practitioners
6. Advantages and Challenges Around
Community-Led Content Moderation Models from a Historical Perspective
7.
Community Moderation and the Hidden Structures of Digital Safety III. The
Trust and Safety Ecosystem
8. Dangerous Speech and Its Dilemmas
9. Trust and
Safety Vendors: Looking Back and Forward
10. The Indispensable Role of BPOs
in Trust and Safety
11. Trust and Safety and Human Rights: Bridging the
Fields for Better Online Governance
12. The Three Eras of Content Moderation
in the Media and What Comes Next
13. Prosocial Design in Trust and Safety
14.
Fighting Terror with Tech: The Evolution of the Global Internet Forum to
Counter Terrorism IV. The Global Majority
15. T&S and the Majority World
16.
Misinformation in Nepal: Spread, Impact, and Media Dynamics
17. Trust and
Safetys Blindspots: A Latin American Perspective V. Support for Moderators,
Users, Communities, and Practitioners
18. Wellbeing-Centered UX: Supporting
Content Moderators
19. Beyond Content Severity: Rethinking Psychological
Impact and Wellness Care for Moderators Working with Benign Content
20.
Trust and Safety Tooling as a User Experience Challenge
21. Four Functional
Quadrants for Trust & Safety Tools: Detection, Investigation, Review &
Enforcement (DIRE)
22. Trust and Safety: An Approach to Countering
Gender-based Violence VI. Trust and Safety in the Age of AI
23. Adversarial
Shift in the Age of Generative AI: The Impact on Content Moderators and the
Need to Accelerate the Defensive Use of Generative AI
24. Intersections
Between Trust, Safety, and Responsible AI: How Trust & Safety and AI Auditing
Can Learn and Evolve Together VII. Legal and Regulatory Perspectives
25.
Online Safety Regulation: Righting Risks or Risking Rights?
26. Making
Metrics Meaningful: A Regulatory Perspective on Effective Transparency
Reporting in Online Safety
27. Dream, Design, Deliver: Singapores Approach
to Online Safety Regulation
Maia Levy Daniel is currently a Senior Program Manager at the Trust and Safety Foundation (TSF). She is a specialist in tech policy, law, and regulation, with extensive experience across various sectors in the U.S. and Latin America.
Amanda Menking joined the Trust and Safety Foundation (TSF) after more than a decade in academia where she completed her Ph.D. in Information Science and studied user-generated content systems and online communities like Wikipedia and Reddit.
Marlyn Thomas Savio works as senior behavioral scientist at TaskUs Wellness +Resiliency department. She is a chartered psychologist (CPsychol), registered with the British Psychological Society.
Jean Claffey is a Licensed Mental Health Counselor with over 25 years of experience in behavioral health, specializing in treating and preventing traumatic stress. She has worked in community mental health centers, inpatient facilities, and extensively with the military and veteran populations.
