| Acknowledgement |
|
i | |
| Contents |
|
iii | |
| Book Overview and Objective |
|
vi | |
|
The Economic Development of Knowledge Work |
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|
1 | (9) |
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The Development of KM as a Research Discipline |
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10 | (43) |
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Towards a Working Definition for the Term Knowledge |
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|
11 | (11) |
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11 | (2) |
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Recent Reception of the Philosophical Approaches |
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13 | (1) |
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Examining Boundaries and Properties of the Term Knowledge |
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14 | (8) |
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Reviewing existing KM Approaches |
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|
22 | (28) |
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Preliminary Concepts related to modern Approaches of KM |
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22 | (3) |
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The first Wave of KM Concepts - Push Orientation |
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25 | (14) |
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The second wave of KM concepts - Pull-orientation |
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39 | (9) |
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Current Reception of KM in Corporate Implementations |
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48 | (2) |
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Resulting Framework of theoretical KM Approaches |
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50 | (3) |
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A network oriented Foundation of Knowledge Management in Organizations - Knowledge Networks |
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53 | (26) |
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Early Organizational Theories and their Role for KM |
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54 | (4) |
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Shift towards Organizational Sociology |
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58 | (3) |
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Systems Sciences in Organizational Theories |
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61 | (7) |
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Networks, Coordination and recent Organizational Theories |
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68 | (5) |
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Organizational Network Structures |
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73 | (2) |
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Implications for organization and network oriented KM |
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75 | (4) |
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Communities as an Instance of a Network Organization and an Instrument of network oriented KM |
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79 | (12) |
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Definitions and Basic Properties of Communities of Practice |
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80 | (5) |
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Typologies of Communities |
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85 | (2) |
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Community of Practice vs. other organizational forms |
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87 | (4) |
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Organization and Coordination in Communities of Practice |
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91 | (36) |
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Integrating Communities into existing Organizational Structures |
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91 | (2) |
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Practical Examples for CoPs in Organizations |
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93 | (4) |
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Benefits for Organizations |
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97 | (5) |
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Short term Benefits of Communities of Practice |
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97 | (1) |
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98 | (3) |
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101 | (1) |
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Understanding Costs to evaluate Benefits |
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102 | (1) |
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Structural Properties of CoPs |
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102 | (3) |
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Roles in a Community of Practice |
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105 | (2) |
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Management of Community Structures - Pro and Cons |
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107 | (4) |
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111 | (3) |
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Tasks and Processes during the Community Lifecycle |
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114 | (10) |
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Wenger's Community Lifecycle |
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115 | (1) |
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116 | (1) |
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117 | (7) |
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Role of Measurement for Managerial Community Tasks |
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124 | (3) |
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Information Technology to support Communities |
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127 | (20) |
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The Role of IT for running Communities |
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127 | (2) |
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IT Applications for Communities |
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129 | (8) |
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Computer-mediated Communication in Virtual Communities |
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137 | (5) |
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Focusing Discussion Groups |
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142 | (3) |
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Current Gaps and required Concepts |
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145 | (2) |
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Towards Transparency, Measurement and Evaluation for Communities of Practice |
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147 | (27) |
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Measurement and Success Factors for Knowledge Networks |
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147 | (18) |
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Measures from logging Community Activity |
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153 | (3) |
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Measures from Group Theory Research |
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156 | (2) |
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Measures from Social Network Analysis |
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158 | (5) |
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Measures from Social Capital or Trust |
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163 | (2) |
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Measures for Knowledge Processes |
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165 | (1) |
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Deriving a Measurement Concept for Communities of Practice |
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165 | (6) |
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Social Translucence - adding Visualization to Measurement |
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171 | (3) |
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A technical approach for visualizing, analyzing and modeling Communication Networks of Knowledge Communities |
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174 | (40) |
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Overview of Current Visualization Approaches |
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176 | (7) |
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A Visualization Method for Knowledge Network Analysis |
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183 | (2) |
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Commetrix - Software support for Virtual Community Analysis |
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185 | (12) |
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186 | (1) |
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Data Structures of imported Data |
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187 | (4) |
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Intelligent Backend and Connectors |
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191 | (2) |
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User Interface and Network Layout |
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193 | (4) |
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Applied Technical Frameworks and Algorithms |
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197 | (17) |
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Graph Theory and Information Visualization |
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198 | (7) |
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Animated Longitudinal Visualization and Analysis |
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205 | (3) |
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Semi-manual Content Coding and Analysis |
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208 | (2) |
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210 | (1) |
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Implementing and extending Measurements |
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211 | (3) |
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A method for IT-supported network-oriented analysis of virtual communities |
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214 | (8) |
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215 | (1) |
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Definition of the network boundaries |
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215 | (1) |
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Data Collection and Refinement |
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216 | (1) |
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Visualization and Analysis |
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217 | (2) |
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219 | (1) |
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220 | (2) |
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Case Studies for IT-supported Community Visualization and Analysis |
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222 | (17) |
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Case Public Slashdot Discussion Group |
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222 | (2) |
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Case Instant Messaging in a Manufacturing Company |
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224 | (6) |
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Case Public Java Developer Forum |
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230 | (3) |
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Case Enron's E-mail Network-Topic Search and External Events |
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233 | (4) |
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237 | (2) |
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Towards IT-supported People Network Management |
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239 | (3) |
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242 | (28) |
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270 | (1) |
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CoPs in corporate KM Approaches - Overview |
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|
270 | |
