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Absolute Value: What Really Influences Customers in the Age of (Nearly) Perfect Information [Kõva köide]

  • Formaat: Hardback, 256 pages, kõrgus x laius x paksus: 229x152x23 mm, kaal: 408 g
  • Ilmumisaeg: 27-Feb-2014
  • Kirjastus: Harper Business
  • ISBN-10: 0062215671
  • ISBN-13: 9780062215673
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  • Formaat: Hardback, 256 pages, kõrgus x laius x paksus: 229x152x23 mm, kaal: 408 g
  • Ilmumisaeg: 27-Feb-2014
  • Kirjastus: Harper Business
  • ISBN-10: 0062215671
  • ISBN-13: 9780062215673
Teised raamatud teemal:
Offering a new framework called the influence mix, a forward-looking marketing guide shows how to influence customers in this new age and environment through updated communication strategies, market research programs, and segmentation strategies.

Offering a new framework called the Influence Mix, this forward-looking book, filled with analyses and case studies, shows how to influence customers in this new age and environment through updated communication strategies, market research programs and segmentation strategies. 25,000 first printing.

Going against conventional marketing wisdom, Absolute Value reveals what really influences customers today and offers a new framework—the Influence Mix, a totally new way of thinking about consumer decision making and marketing, and about developing more effective business strategies.

How people buy things has changed profoundly—yet the fundamental thinking about consumer decision-making and marketing has not. Most marketers still believe that they can shape consumers’ perception and drive their behavior. In this provocative book, Stanford professor Itamar Simonson and bestselling author Emanuel Rosen show why current mantras are losing their relevance. When consumers base their decisions on reviews from other users, easily accessed expert opinions, price comparison apps, and other emerging technologies, everything changes.

Absolute Value answers the pressing questions of how to influence customers in this new age. Simonson and Rosen point out the old-school marketing concepts that need to change and explain how a company should design its communication strategy, market research program, and segmentation strategy in the new environment. Filled with deep analysis, case studies, and cutting-edge research, this forward-looking book provides a totally new way of thinking about marketing.

Arvustused

"Absolute Value brilliantly describes a world which threatens to disrupt conventional ideas about branding and marketing. Companies that seek only to persuade will be replaced by those that truly seek to serve the real needs of the customer." -- Tim Brown, CEO of IDEO "Pay attention to this book. It offers important insights into changing consumer behavior and presents new rules for success in the marketplace of the future." -- Ravi Dhar, Director of the Center for Customer Insights at the Yale School of Management; George Rogers Clark Professor of Management and Marketing "Marketing is changing more rapidly than ever. In Absolute Value, Simonson and Rosen provide a uniquely comprehensive and insightful look into the new consumer world. It provides an invaluable roadmap as to where marketing is going, challenging conventions and many so-called best practices in the process." -- Kevin Lane Keller, Executive Director of the Marketing Science Institute. E.B. Osborn Professor of Marketing, Tuck School of Business "Simonson and Rosen marshal fact and provocative argument to explain why the radical transparency of the internet undermines touchstones of traditional marketing as basic as segmentation, positioning, and even brand. Every marketer is going to have to read this book." -- Chip Heath, co-author of Made to Stick, Switch and Decisive, Professor of Organizational Behavior, Stanford Graduate School of Business "A smart, incisive and compelling must-read for marketers who want to understand how technology is making shoppers more smart and savvy." -- Forbes.com

Introduction ix
I THE SHIFT FROM RELATIVE TO ABSOLUTE
1 From Relative to Absolute
3(15)
2 The Decline of "Irrationality"
18(15)
3 New Patterns in Consumer Decision Making
33(11)
4 Why We're Bullish About Absolute Values
44(15)
II HOW MARKETING CHANGES FOREVER
5 When Brands Mean Less
59(18)
6 Satisfaction, Loyalty, and the Future of Past Experience
77(12)
7 Absolute Diffusion: From Pinehurst to Pinterest
89(12)
8 Pointless Positioning and Persuasion
101(14)
III A NEW FRAMEWORK
9 The Influence Mix
115(18)
10 Communication: Match Your Customers' Influence Mix
133(14)
11 Market Research: From Predicting to Tracking
147(16)
12 Segment Evolution: From Susceptible to Savvy
163(10)
13 The Future of the Absolute
173(11)
14 Absolute Business: A Final Word
184(9)
Acknowledgments 193(2)
Notes 195(26)
Index 221
Itamar Simonson is the Sebastian S. Kresge Professor of Marketing at the Graduate School of Business, Stanford University. His award-winning work has been featured in the New York Times, the Washington Post, and many other outlets worldwide. He has been recognized as one of the world's leading authorities on consumer decision making. Emanuel Rosen is the author of the national bestseller The Anatomy of Buzz. He was previously vice president of marketing at Niles Software, where he launched the company's flagship product, EndNote. Rosen started his career in marketing as an award-winning copywriter. His books are available in twelve languages.