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Cases in Health Care Management [Pehme köide]

  • Formaat: Paperback / softback, 394 pages, kaal: 539 g
  • Ilmumisaeg: 28-Feb-2013
  • Kirjastus: Jones and Bartlett Publishers, Inc
  • ISBN-10: 1449674291
  • ISBN-13: 9781449674298
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  • Formaat: Paperback / softback, 394 pages, kaal: 539 g
  • Ilmumisaeg: 28-Feb-2013
  • Kirjastus: Jones and Bartlett Publishers, Inc
  • ISBN-10: 1449674291
  • ISBN-13: 9781449674298
Teised raamatud teemal:
From the authors of the bestselling Introduction to Health Care Management comes this compendium of case studies that illustrate the challenges related to managing the healthcare services. Segmented by topic and setting, these cases span the full spectrum of issues that can arise in a variety of health care services settings.With a writing style that is lively and engaging, undergraduates in healthcare management, nursing, public administration, public health, gerontology, and allied health programs will find themselves absorbed in stories that bring to life the common issues encountered by healthcare managers every day. In addition, students in graduate programs will find the materials theory-based and thought provoking examples of real world scenarios.This book offers: cutting-edge cases written by experts in the fieldIdentification of primary and secondary settings for casesDiscussion questions for each caseAdditional resources for students with each caseTeaching/learning methods such as role play
Foreword xi
Preface xiii
Acknowledgments xvii
About the Authors xix
Contributors xxi
PART I Leadership
1(34)
Case 1 Case of the Reluctant Associate
3(2)
Dale Buchbinder
Case 2 Changing Physician Credentialing
5(2)
Dale Buchbinder
Case 3 The New Manager Needs a Coach
7(4)
Sharon B. Buchbinder
Case 4 Why Won't She Just Retire?
11(4)
Sharon B. Buchbinder
Case 5 No Plan in Sight? Succession Planning in a Small Rural Hospital
15(4)
Amy Dore
Case 6 From Nothing to Something: Defining Governance and Infrastructure in a Small Medical Practice
19(4)
Dea Robinson
Case 7 Practicing Organizational Culture Without a Leader
23(4)
Dea Robinson
Case 8 Governing Board vs. Management
27(4)
Louis Rubino
Case 9 Transitioning to a New Leader
31(4)
Louis Rubino
PART II Management
35(50)
Case 10 The Toxic Leader
37(4)
Marie-Elena Barry
Case 11 Inappropriate Client Behavior
41(4)
Joshua H. Buchbinder
Case 12 A Lottery for Employee Attendance
45(2)
Sharon B. Buchbinder
Case 13 Disorder in the House
47(4)
Sharon B. Buchbinder
Case 14 Managing Health Care Professionals: Five Mini - Case Studies with Role Play
51(6)
Sharon B. Buchbinder
Case 15 Take a Number
57(2)
Sharon B. Buchbinder
Case 16 The Write Candidate
59(4)
Sharon B. Buchbinder
Case 17 The Price of Hubris
63(2)
Susan Judd Casciani
Case 18 Isn't It Great? My Boss Got Promoted and I Got His Job!
65(4)
Nancy H. Shanks
Case 19 Strategies for Dealing with Health Care Reform
69(4)
Nancy H. Shanks
Case 20 What Can I Do? I Think My Boss Is a Bully!
73(4)
Nancy H. Shanks
Case 21 Whose Decision Is It About Which Positions Are Filled?
77(4)
Nancy H. Shanks
Case 22 Changing Patient Behavior: When Obesity Is a Death Sentence
81(4)
Nancy H. Shanks
Sharon B. Buchbinder
PART III Quality/Patient Safety
85(20)
Case 23 Dialysis Access
87(2)
Dale Buchbinder
Case 24 Medication Error
89(2)
Dale Buchbinder
Case 25 Resistance to Operative Site Marking
91(2)
Dale Buchbinder
Case 26 Surgical Need or Greed?
93(4)
Dale Buchbinder
Case 27 Surgical Site Infection
97(2)
Dale Buchbinder
Case 28 Who's That Guy?
99(2)
Dale Buchbinder
Case 29 Wrong-Site Surgery
101(2)
Dale Buchbinder
Case 30 Blood-Borne Incident in an STI Clinic
103(2)
Sharon B. Buchbinder
PART IV Finance
105(50)
Case 31 Ghost Posting in the OR
107(2)
Dale Buchbinder
Case 32 Heck No, I Won't Go! I'm Not Covering for Free!
109(2)
Dale Buchbinder
Case 33 Improving Block Time Utilization to Increase Operating Room Efficiency
111(4)
Dale Buchbinder
Case 34 Issues with Standardization of Products
115(4)
Dale Buchbinder
Case 35 Perverse Incentives: Reimbursement and Bilateral Surgery
119(4)
Dale Buchbinder
Case 36 The Electronic Medical Record: Efficient Medical Care or Disaster in the Making?
123(4)
Dale Buchbinder
Case 37 To Robot or Not?
127(4)
Dale Buchbinder
Case 38 The Debt Collector in the ER
131(4)
Sharon B. Buchbinder
Case 39 The Patient Transportation Department Dilemma
135(2)
Sharon B. Buchbinder
Case 40 Economic Scarcity and Medicaid
137(4)
Nancy K. Sayre
Case 41 Can Our Company Add a Wellness Benefit?
141(4)
Nancy H. Shanks
Case 42 Outsourcing Medical Care
145(4)
Nancy H. Shanks
Case 43 Small Business and Health Insurance
149(4)
Christine S. Spencer
Case 44 Dr. Dave's Depreciating Dental Drill
153(2)
Kevin D. Zeiler
PART V Health Care Professionals/Human Resources
155(62)
Case 45 Nurse Bullying: Unprofessional Conduct
157(4)
Marie-Elena Barry
Case 46 Sleeping on the Job: A Managerial Challenge
161(4)
Marie-Elena Barry
Case 47 How Dare You Testify?
165(2)
Dale Buchbinder
Case 48 Sleeping on the Job in the OR
167(4)
Dale Buchbinder
Case 49 Inappropriate Social Networking?
171(4)
Joshua H. Buchbinder
Case 50 An Affair at Work
175(4)
Sharon B. Buchbinder
Case 51 Another California Wildfire
179(2)
Sharon B. Buchbinder
Case 52 Back to School
181(4)
Sharon B. Buchbinder
Case 53 Is Whispering Willows Nursing Home Prepared for a Disaster?
185(6)
Sharon B. Buchbinder
Case 54 Super Natural Medical Center's Staffing Crisis
191(6)
Sharon B. Buchbinder
Case 55 The Lesser of Evils
197(4)
Sharon B. Buchbinder
Case 56 What Did You Say?
201(2)
Sharon B. Buchbinder
Case 57 Dealing with a Bipolar Employee
203(4)
Nancy H. Shanks
Case 58 What Should I Do About Freddie?
207(2)
Nancy H. Shanks
Case 59 The Foibles of Communication
209(4)
Nancy H. Shanks
Sharon B. Buchbinder
Case 60 The Dream Job Interview
213(4)
Kevin D. Zeiler
PART VI Health Disparities/Cultural Competence
217(48)
Case 61 Mini-Cases for Diversity
219(4)
Sharon B. Buchbinder
Dale Buchbinder
Case 62 Mrs. Kravitz and Her Cats
223(4)
Sharon B. Buchbinder
Case 63 Pray with Me
227(4)
Sharon B. Buchbinder
Case 64 Birds on a Wire
231(2)
Donna M. Cox
Case 65 Father Time: A Case of Division Among Generations
233(4)
Amy Dore
Case 66 See Me, Hear Me: The Case of the Disempowered Older Adult
237(4)
Kelly Niles-Yokum
Case 67 Diversity in the Health Care Workforce
241(4)
Nancy K. Sayre
Sally O. Casey
Case 68 Competition Across the Border
245(4)
Nancy H. Shanks
Case 69 Engaging with the Community and Developing Cultural Competence
249(4)
Nancy H. Shanks
Case 70 Hispanic Community Feels Excluded from the Hiring Process
253(4)
Nancy H. Shanks
Case 71 Difficult Family Decisions in the End of Life
257(4)
Nancy H. Shanks
Edythe McC. Pahl
Case 72 A Community-Based Health Care Clinic Takes On the Complicated Issue of Abuse
261(4)
Donna L. Wagner
Kelly Niles-Yokum
PART VII Ethics/Law/Conflict of Interest
265(38)
Case 73 Conflict of Interest
267(4)
Dale Buchbinder
Case 74 Ethical Issues Over DNR Orders
271(4)
Dale Buchbinder
Case 75 How Dare You Bring Your Girlfriend to Visit Mom?
275(4)
Dale Buchbinder
Case 76 Saline Splash
279(2)
Dale Buchbinder
Case 77 The Gift Catalog
281(4)
Dale Buchbinder
Case 78 Unapproved Treatments: Honey on the Wound - Dale Buchbinder
285(4)
Case 79 When Lunch Is More Than a Meal
289(4)
Dale Buchbinder
Case 80 No Good Deed Goes Unpunished
293(2)
Sharon B. Buchbinder
Case 81 Saint or Fake?
295(2)
Sharon B. Buchbinder
Case 82 When "Yes" Means "No"
297(4)
Sharon B. Buchbinder
Case 83 Emergency Divert Status
301(2)
Kevin D. Zeiler
PART VIII Crossing the Line/Fraud
303(64)
Case 84 Doctor on Doctor Assault and Battery
305(4)
Dale Buchbinder
Case 85 Inappropriate Touching in the Operating Room
309(2)
Dale Buchbinder
Case 86 Stents in the Cardiac Cath Lab
311(4)
Dale Buchbinder
Case 87 The Case of the Dishonest Employee
315(2)
Dale Buchbinder
Case 88 The Case of the Phony PA
317(2)
Dale Buchbinder
Case 89 The Case of the Snoopy PA
319(4)
Dale Buchbinder
Case 90 Who Stole the X-Rays?
323(4)
Dale Buchbinder
Case 91 Angel of Death
327(4)
Sharon B. Buchbinder
Case 92 Dirty Employees or Bioterrorism?
331(2)
Sharon B. Buchbinder
Case 93 He Said, She Said
333(4)
Sharon B. Buchbinder
Case 94 Dr. X and the Disappearing Clinical Trials Money
337(4)
Sharon B. Buchbinder
Case 95 Murder for Hire
341(4)
Sharon B. Buchbinder
Dale Buchbinder
Case 96 The Case of the Cooked Books
345(4)
Sharon B. Buchbinder
Case 97 The PA and the Phony Data
349(4)
Sharon B. Buchbinder
Case 98 The Unregistered Sex Offender
353(4)
Sharon B. Buchbinder
Case 99 Dr. Tim's Wife Disappears
357(4)
Sharon B. Buchbinder
Dale Buchbinder
Case 100 Get That Video of Joey Jock
361(4)
Nancy H. Shanks
Case 101 Social Networks and Medicine
365(2)
Kevin D. Zeiler
Appendix A Health Care Management Case Studies and Guidelines 367(10)
Appendix B Cases by Primary (P) and Secondary (S) Settings 377(6)
Index 383
Before retiring, Sharon B. Buchbinder, RN, PhD was Program Director for the MS in Healthcare Management Program and Dean of the Brown School of Business and Leadership at Stevenson University. Prior to that, she was professor and chair of the Department of Health Science at Towson University and president of the American Hospital Management Group Corporation, MASA Healthcare Co, a health care management education and health care delivery organization based in Owings Mills, Maryland. For more than four decades, Dr. Buchbinder has worked in many aspects of health care as a clinician, researcher, association executive, and academic. With a PhD in public health from the University of Illinois School of Public Health, she brings this blend of real-world experience and theoretical constructs to undergraduate and graduate face-to-face and online classrooms, where she is constantly reminded of how important good teaching really is. She is past chair of the Board of the Association of University Programs in Health Administration (AUPHA) and coauthor of the Bugbee-Falk Award-winning Career Opportunities in Health Care Management: Perspectives from the Field. Dr. Buchbinder also co-authored Cases in Health Care Management (first and second editions).

Nancy H. Shanks, PhD, has extensive experience in the health care field. For 12 years, she worked as a health services researcher and health policy analyst and later served as the executive director of a grant-making, fund-raising foundation that was associated with a large multihospital system in Denver. During the last 20+ years, Dr. Shanks has been a health care administration educator at Metropolitan State University of Denver, where she taught a variety of undergraduate courses in health services management, organization, research, human resources management, strategic management, and law, as well as overseeing senior internship experiences. She is currently an Emeritus Professor of Health Care Management, after serving as chair of the Department of Health Professions for seven years. Dr. Shankss research interests have focused on health policy issues, such as providing access to health care for the uninsured.

Dale Buchbinder, MD, FACS, is Chairman of the Department of Surgery at Good Samaritan Hospital and Clinical Professor of Surgery at The University of Maryland Medical School in Baltimore, MD. Dr. Buchbinder served as Chair of Surgery for 18 years at the Greater Baltimore Medical Center. He also served as GBMC's Medical Director of Inpatient Surgical Services and Medical Director of the GBMC Wound Care Center. His experience as a physician leader and manager in two major community hospitals in Baltimore is augmented by his time spent as Professor and Vice Chair of the Department of Surgery at the Chicago Medical School in North Chicago, Illinois. Dr. Buchbinder has been elected to several surgical societies including the American College of Surgeons and the Society for Clinical Vascular Surgery. He is a Distinguished Fellow of the Society for Vascular Surgery, past President of the Baltimore Academy of Surgery and Past President of the Maryland Chapter of the American College of Surgeons. He currently serves as Governor for the American College of Surgery from Maryland.