| Foreword |
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xi | |
| Preface |
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xiii | |
| Acknowledgments |
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xvii | |
| About the Authors |
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xix | |
| Contributors |
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xxi | |
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1 | (34) |
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Case 1 Case of the Reluctant Associate |
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3 | (2) |
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Case 2 Changing Physician Credentialing |
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5 | (2) |
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Case 3 The New Manager Needs a Coach |
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7 | (4) |
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Case 4 Why Won't She Just Retire? |
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11 | (4) |
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Case 5 No Plan in Sight? Succession Planning in a Small Rural Hospital |
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15 | (4) |
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Case 6 From Nothing to Something: Defining Governance and Infrastructure in a Small Medical Practice |
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19 | (4) |
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Case 7 Practicing Organizational Culture Without a Leader |
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23 | (4) |
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Case 8 Governing Board vs. Management |
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27 | (4) |
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Case 9 Transitioning to a New Leader |
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31 | (4) |
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35 | (50) |
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37 | (4) |
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Case 11 Inappropriate Client Behavior |
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41 | (4) |
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Case 12 A Lottery for Employee Attendance |
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45 | (2) |
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Case 13 Disorder in the House |
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47 | (4) |
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Case 14 Managing Health Care Professionals: Five Mini - Case Studies with Role Play |
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51 | (6) |
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57 | (2) |
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Case 16 The Write Candidate |
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59 | (4) |
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Case 17 The Price of Hubris |
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63 | (2) |
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Case 18 Isn't It Great? My Boss Got Promoted and I Got His Job! |
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65 | (4) |
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Case 19 Strategies for Dealing with Health Care Reform |
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69 | (4) |
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Case 20 What Can I Do? I Think My Boss Is a Bully! |
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73 | (4) |
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Case 21 Whose Decision Is It About Which Positions Are Filled? |
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77 | (4) |
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Case 22 Changing Patient Behavior: When Obesity Is a Death Sentence |
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81 | (4) |
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PART III Quality/Patient Safety |
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85 | (20) |
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87 | (2) |
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89 | (2) |
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Case 25 Resistance to Operative Site Marking |
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91 | (2) |
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Case 26 Surgical Need or Greed? |
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93 | (4) |
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Case 27 Surgical Site Infection |
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97 | (2) |
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99 | (2) |
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Case 29 Wrong-Site Surgery |
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101 | (2) |
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Case 30 Blood-Borne Incident in an STI Clinic |
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103 | (2) |
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105 | (50) |
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Case 31 Ghost Posting in the OR |
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107 | (2) |
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Case 32 Heck No, I Won't Go! I'm Not Covering for Free! |
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109 | (2) |
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Case 33 Improving Block Time Utilization to Increase Operating Room Efficiency |
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111 | (4) |
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Case 34 Issues with Standardization of Products |
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115 | (4) |
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Case 35 Perverse Incentives: Reimbursement and Bilateral Surgery |
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119 | (4) |
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Case 36 The Electronic Medical Record: Efficient Medical Care or Disaster in the Making? |
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123 | (4) |
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127 | (4) |
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Case 38 The Debt Collector in the ER |
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131 | (4) |
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Case 39 The Patient Transportation Department Dilemma |
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135 | (2) |
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Case 40 Economic Scarcity and Medicaid |
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137 | (4) |
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Case 41 Can Our Company Add a Wellness Benefit? |
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141 | (4) |
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Case 42 Outsourcing Medical Care |
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145 | (4) |
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Case 43 Small Business and Health Insurance |
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149 | (4) |
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Case 44 Dr. Dave's Depreciating Dental Drill |
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153 | (2) |
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PART V Health Care Professionals/Human Resources |
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155 | (62) |
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Case 45 Nurse Bullying: Unprofessional Conduct |
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157 | (4) |
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Case 46 Sleeping on the Job: A Managerial Challenge |
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161 | (4) |
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Case 47 How Dare You Testify? |
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165 | (2) |
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Case 48 Sleeping on the Job in the OR |
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167 | (4) |
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Case 49 Inappropriate Social Networking? |
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171 | (4) |
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Case 50 An Affair at Work |
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175 | (4) |
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Case 51 Another California Wildfire |
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179 | (2) |
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181 | (4) |
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Case 53 Is Whispering Willows Nursing Home Prepared for a Disaster? |
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185 | (6) |
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Case 54 Super Natural Medical Center's Staffing Crisis |
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191 | (6) |
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Case 55 The Lesser of Evils |
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197 | (4) |
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Case 56 What Did You Say? |
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201 | (2) |
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Case 57 Dealing with a Bipolar Employee |
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203 | (4) |
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Case 58 What Should I Do About Freddie? |
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207 | (2) |
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Case 59 The Foibles of Communication |
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209 | (4) |
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Case 60 The Dream Job Interview |
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213 | (4) |
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PART VI Health Disparities/Cultural Competence |
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217 | (48) |
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Case 61 Mini-Cases for Diversity |
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219 | (4) |
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Case 62 Mrs. Kravitz and Her Cats |
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223 | (4) |
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227 | (4) |
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231 | (2) |
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Case 65 Father Time: A Case of Division Among Generations |
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233 | (4) |
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Case 66 See Me, Hear Me: The Case of the Disempowered Older Adult |
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237 | (4) |
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Case 67 Diversity in the Health Care Workforce |
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241 | (4) |
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Case 68 Competition Across the Border |
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245 | (4) |
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Case 69 Engaging with the Community and Developing Cultural Competence |
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249 | (4) |
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Case 70 Hispanic Community Feels Excluded from the Hiring Process |
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253 | (4) |
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Case 71 Difficult Family Decisions in the End of Life |
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257 | (4) |
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Case 72 A Community-Based Health Care Clinic Takes On the Complicated Issue of Abuse |
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261 | (4) |
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PART VII Ethics/Law/Conflict of Interest |
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265 | (38) |
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Case 73 Conflict of Interest |
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267 | (4) |
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Case 74 Ethical Issues Over DNR Orders |
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271 | (4) |
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Case 75 How Dare You Bring Your Girlfriend to Visit Mom? |
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275 | (4) |
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279 | (2) |
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281 | (4) |
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Case 78 Unapproved Treatments: Honey on the Wound - Dale Buchbinder |
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285 | (4) |
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Case 79 When Lunch Is More Than a Meal |
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289 | (4) |
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Case 80 No Good Deed Goes Unpunished |
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293 | (2) |
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295 | (2) |
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Case 82 When "Yes" Means "No" |
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297 | (4) |
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Case 83 Emergency Divert Status |
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301 | (2) |
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PART VIII Crossing the Line/Fraud |
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303 | (64) |
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Case 84 Doctor on Doctor Assault and Battery |
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305 | (4) |
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Case 85 Inappropriate Touching in the Operating Room |
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309 | (2) |
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Case 86 Stents in the Cardiac Cath Lab |
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311 | (4) |
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Case 87 The Case of the Dishonest Employee |
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315 | (2) |
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Case 88 The Case of the Phony PA |
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317 | (2) |
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Case 89 The Case of the Snoopy PA |
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319 | (4) |
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Case 90 Who Stole the X-Rays? |
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323 | (4) |
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327 | (4) |
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Case 92 Dirty Employees or Bioterrorism? |
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331 | (2) |
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Case 93 He Said, She Said |
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333 | (4) |
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Case 94 Dr. X and the Disappearing Clinical Trials Money |
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337 | (4) |
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341 | (4) |
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Case 96 The Case of the Cooked Books |
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345 | (4) |
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Case 97 The PA and the Phony Data |
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349 | (4) |
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Case 98 The Unregistered Sex Offender |
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353 | (4) |
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Case 99 Dr. Tim's Wife Disappears |
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357 | (4) |
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Case 100 Get That Video of Joey Jock |
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361 | (4) |
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Case 101 Social Networks and Medicine |
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365 | (2) |
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| Appendix A Health Care Management Case Studies and Guidelines |
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367 | (10) |
| Appendix B Cases by Primary (P) and Secondary (S) Settings |
|
377 | (6) |
| Index |
|
383 | |