List of Figures |
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xiii | |
List of Tables |
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xvii | |
Foreword |
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xix | |
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Foreword |
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xxi | |
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Preface |
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xxiii | |
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Why Did We Write This Book? |
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xxiii | |
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Who Is the Audience for This Book? |
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xxiv | |
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How to Navigate This Book |
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xxv | |
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xxvi | |
Chapter 1 Introduction |
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1 | (4) |
Chapter 2 CMMI Overview |
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5 | (14) |
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6 | (9) |
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8 | (1) |
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9 | (1) |
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10 | (2) |
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12 | (1) |
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13 | (2) |
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2.2 Adoption and Deployment |
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15 | (1) |
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16 | (1) |
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17 | (1) |
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18 | (1) |
Chapter 3 Six Sigma Overview |
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19 | (26) |
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3.1 Six Sigma at a Glance |
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21 | (14) |
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28 | (2) |
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30 | (1) |
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31 | (4) |
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35 | (2) |
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3.2.1 Certification of Six Sigma Practitioners |
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35 | (1) |
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3.2.2 Six Sigma Black Belt Projects |
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36 | (1) |
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3.3 Applying Six Sigma to Software |
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37 | (2) |
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39 | (4) |
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43 | (1) |
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44 | (1) |
Chapter 4 Multimodel Process Improvement: The Value Proposition |
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45 | (10) |
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4.1 Six Sigma as a Strategic Enabler: An Investigation |
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47 | (5) |
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50 | (1) |
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4.1.2 Deployment Notes and Success Factors |
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51 | (1) |
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52 | (3) |
Chapter 5 Two Case Studies |
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55 | (36) |
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5.1 Case Study Lockheed Martin Integrated Systems & Solutions |
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55 | (20) |
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5.1.1 Creating a Foundation for Multimodel Improvement |
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57 | (7) |
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5.1.2 Adopting Lean en Route to High Maturity |
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64 | (7) |
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5.1.3 Moving Beyond High Maturity |
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71 | (4) |
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5.1.4 Lockheed Martin IS&S Summary |
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75 | (1) |
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75 | (13) |
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5.2.1 Historical Foundations |
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76 | (4) |
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5.2.2 Bridging Initiatives |
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80 | (7) |
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5.2.3 Enterprise Deployment Leads to Local Results |
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87 | (1) |
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88 | (1) |
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88 | (3) |
Chapter 6 Integrating the CMMI and Six Sigma: Strategies |
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91 | (16) |
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91 | (2) |
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6.2 Joint Implementation Strategies |
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93 | (4) |
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6.3 Considerations for Staged and Continuous CMMI Representations |
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97 | (3) |
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6.4 Considerations for Joint Deployment |
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100 | (5) |
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6.4.1 Motorola Retrospective: Integrated Training Curriculum |
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102 | (1) |
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6.4.2 Motorola Retrospective: Roles and Responsibilities |
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102 | (3) |
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105 | (2) |
Chapter 7 Integrating the CMMI and Six Sigma: Design Connections |
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107 | (8) |
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7.1 CMMI Process Areas and Six Sigma Frameworks |
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107 | (5) |
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7.1.1 Process Areas and DMAIC |
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108 | (2) |
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7.1.2 Process Areas and DFSS/DMADV |
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110 | (1) |
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7.1.3 Process Areas and Lean |
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111 | (1) |
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7.2 CMMI Process Areas and the Six Sigma Toolkit of Analytical Methods |
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112 | (1) |
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7.3 CMMI Project Management Process Areas and Six Sigma Project Management |
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112 | (1) |
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7.4 CMMI Process Outputs as Inputs to Six Sigma and Vice Versa |
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113 | (1) |
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114 | (1) |
Chapter 8 Multimodel Process Improvement: The General Case |
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115 | (32) |
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8.1 Depiction of the Process of Process Improvement |
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116 | (7) |
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8.1.1 Overview of Process Steps |
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116 | (2) |
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8.1.2 Organizational Context |
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118 | (1) |
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8.1.3 Technology Provider Context |
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119 | (1) |
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120 | (2) |
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8.1.5 Case Retrospective: LMCO IS&S's Technology Selection Process |
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122 | (1) |
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8.2 Mission Translation and Project Portfolio Management |
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123 | (11) |
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8.2.1 FAST Goal Structures and Six Sigma Y-to-x Decomposition |
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128 | (2) |
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8.2.2 Case Retrospective: LMCO IS&S and Organizational Aspects of Project Portfolio Management |
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130 | (4) |
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8.3 Model Selection and Strategy |
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134 | (5) |
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8.3.1 Strategic Classification of Models |
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135 | (2) |
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8.3.2 Case Retrospective: LMCO IS&S's Model Selection Patterns |
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137 | (2) |
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8.4 Solution Implementation: Process Architecture and Design |
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139 | (7) |
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8.4.1 Existing Methods for Process Architecture |
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140 | (1) |
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8.4.2 Case Retrospective: LMCO IS&S's Program Process Standard |
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141 | (5) |
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146 | (1) |
Chapter 9 Sustainment: Your Improvement Project Portfolio |
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147 | (42) |
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9.1 Product Quality Improvement |
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149 | (9) |
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9.1.1 Organizational Context |
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150 | (1) |
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9.1.2 Initial Project Definition |
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150 | (2) |
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9.1.3 Project Implementation: DMAIC |
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152 | (3) |
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9.1.4 Closing Comments: From Individual Results to Organizational Results and Models |
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155 | (3) |
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9.2 Cost and Schedule Performance Improvement |
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158 | (14) |
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9.2.1 Organizational Context |
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159 | (1) |
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9.2.2 Initial Project Definition |
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160 | (2) |
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9.2.3 Project Implementation: DMAIC |
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162 | (9) |
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9.2.4 Closing Comments: Strategic Alignment, Level of Effort, and Results |
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171 | (1) |
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9.3 Definition and Design of the Decision Analysis Process |
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172 | (4) |
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9.3.1 Organizational Context |
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172 | (1) |
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9.3.2 Initial Project Definition |
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173 | (1) |
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9.3.3 Project Implementation: Kaizen |
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173 | (3) |
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9.3.4 Closing Comments: Success Factors and Results |
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176 | (1) |
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9.4 IT Operations: Value Stream Mapping with IT Tools |
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176 | (5) |
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9.4.1 Organizational Context |
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177 | (1) |
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9.4.2 Initial Project Definition |
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178 | (1) |
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9.4.3 Project Implementation: Value Stream Mapping |
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179 | (1) |
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9.4.4 Closing Comments: Results |
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180 | (1) |
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9.5 Performance Modeling and Simulation |
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181 | (7) |
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9.5.1 Organizational Context |
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181 | (4) |
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9.5.2 Initial Project Definition |
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185 | (1) |
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9.5.3 Project Implementation DFSS |
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186 | (2) |
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9.5.4 Closing Comments: Results |
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188 | (1) |
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188 | (1) |
Chapter 10 Summary and Final Remarks |
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189 | (4) |
Appendix A: DMAIC Roadmap Guidance Questions |
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193 | (4) |
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A.1 Questions for the Define Step |
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193 | (1) |
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A.2 Questions for the Measure Step |
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193 | (1) |
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A.3 Questions for the Analyze Step |
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194 | (1) |
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A.4 Questions for the Improve Step |
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195 | (1) |
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A.5 Questions for the Control Step |
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195 | (2) |
Appendix B: DMAIC and CMMI Specific Goals and Generic Practices |
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197 | (2) |
Appendix C: CMMI Process Areas and the Six Sigma Toolkit |
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199 | (4) |
Appendix D: "Six Sigma as an Enabler" Research Project: Full Report |
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203 | (12) |
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203 | (1) |
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204 | (1) |
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204 | (1) |
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205 | (1) |
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206 | (1) |
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D.6 Evaluation of Project Data |
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207 | (1) |
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207 | (8) |
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D.7.1 Refinement of Scope and Scale |
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208 | (1) |
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209 | (1) |
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D.7.3 Context of Findings |
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210 | (2) |
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212 | (3) |
Appendix E: "Six Sigma as an Enabler" Research Project: Findings, Inferences, Hypotheses |
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215 | (12) |
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216 | (2) |
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E.2 Findings Related to the Implementation of CMMI |
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218 | (2) |
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E.3 Findings Related to IT Development and Operations Organizations |
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220 | (1) |
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E.4 Findings Related to Architecture Practices, Design for Six Sigma |
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220 | (1) |
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221 | (1) |
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E.6 Hypotheses Related to the Implementation of CMMI |
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222 | (1) |
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E.7 Hypotheses and Inferences Related to IT Development and Operations Organizations |
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222 | (2) |
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E.8 Hypotheses Related to Architecture Practices and Design for Six Sigma |
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224 | (3) |
Appendix F: Overview of Frequently Used Six Sigma Analytical Methods |
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227 | (24) |
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F.1 Descriptive Statistics |
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227 | (1) |
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228 | (3) |
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F.3 Failure Modes and Effects Analysis |
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231 | (1) |
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232 | (5) |
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F.5 Measurement System Evaluation |
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237 | (2) |
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237 | (1) |
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238 | (1) |
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239 | (2) |
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240 | (1) |
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F.6.2 Interquartile Range |
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241 | (1) |
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F.7 Voice of the Customer |
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241 | (3) |
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F.8 Management by Fact, Including the 4 Whats and the 5 Whys |
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244 | (2) |
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F.8.1 Example of the 4 Whats |
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245 | (1) |
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F.8.2 Example of the 5 Whys |
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246 | (1) |
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246 | (2) |
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F.10 Pugh's Concept Selection |
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248 | (3) |
Appendix G: Measurement Practices |
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251 | (10) |
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G.1 Goal-Driven Measurement Overview |
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251 | (2) |
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G.2 Practical Software and Systems Measurement Overview |
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253 | (4) |
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G.3 Case Retrospective: LMCO IS&S's Measurement Program |
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257 | (4) |
Appendix H: Transition Practices |
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261 | (6) |
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H.1 Highlights of Transition Fundamentals |
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261 | (3) |
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H.2 Case Retrospective: LMCO IS&S's Transition Program |
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264 | (3) |
Appendix I: Organizational Change Management |
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267 | (4) |
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I.1 Beckhard and Harris's Formulaic Approach to Change |
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267 | (2) |
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I.2 Peter Senge's Dance of Change |
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269 | (2) |
References |
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271 | (12) |
Additional Resources |
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283 | (16) |
Acronyms |
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299 | (10) |
About the Authors |
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309 | (4) |
SEI Credits |
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313 | (2) |
Index |
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315 | |