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Corporate Emotional Intelligence: Being Human in a Corporate World [Pehme köide]

4.00/5 (12 hinnangut Goodreads-ist)
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Püsilink: https://www.kriso.ee/db/9781912508044.html
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As part of the series Leadership and Executive Coaching, Corporate Emotional Intelligence is a seminal work for business communication, management and organisational behaviour in the 21st Century, setting a new precedent for business leadership and management books.

It analyses how human behaviour is conditioned within corporate cultures, how managers come to adopt unconscious controlling habits that are counter-productive and which create cultures of fear. It shows how through the art of coaching and mentoring, breaking habits and personal development, transformational leadership within teams can result and, through theory and practise, shows us how to lead when managing people in the business environment.

Unique to this leadership coaching book is the introduction of the Corporapath- the Corporate Hostage and to the anxiety disorder CTSD - Corporate Traumatic Stress Disorder, yielding a profound new level of self-awareness for all corporate citizens. Success now requires a different kind of business intelligence: IQ + EQ is no longer sufficient. We now need CEQ - Corporate Emotional Intelligence - the ability to read, understand and manage the psychological states and behaviours that are unique to corporate cultures and emotionally intelligent leadership.

Arvustused

Corporate Emotional Intelligence is a timely text, emphasising the importance of EQ when working with others, and how this skill not only puts people at the heart of leadership visions and decision making, it highlights how this focus in effective and benefits all. It is an impressive read, and certainly a text that every leader needs to engage with to strengthen their practice. It is thought provoking, insightful and helps leaders to challenge themselves to support others more effectively to make the most of their talents.

Lizana Oberholzer Programme Lead MA Leadership in Education/ Senior Lecturer/ UEL

In the same way that Daniel Golemans work on emotional intelligence (EQ) dramatically shifted our view on how non-cognitive skills matter as much as IQ, Gareths CEQ will inspire a new wave of thinking.

Mike Morrison, University of Toyota

This is an important book the advice Gareth offers makes leaders perform better, more humanely and to enjoy the journey.

Seb James, President & MD Boots UK & Ireland & Senior VP Walgreens Boots Alliance

Hugely entertaining and provocative - with a powerful mission at its heart



Matt Brittin, President, Google EMEA

This book is ground-breaking, with profound implications for leaders, corporates and society.

Ross Baker, Chief Commercial Office, Heathrow

Introduction: Waking up in a Corporapathic World 1(4)
Thesis
1(2)
Who the hell am I to tell you to Change?
3(2)
SECTION 1 WHAT'S THE PROBLEM WITH CORPORATISM?
5(54)
Chapter 1 What's the Inherent Problem with Corporatism?
7(28)
Corporatism is Dominant
7(1)
Legal Separation, Limited Liability and the Abdication of Moral Responsibility
8(2)
Corporate Alchemy -- The Promise of Something for Nothing
10(1)
Outsourcing and the Professionalisation of Support Services
11(2)
Corporatism is Damaging and we're in Denial
13(2)
How Corporatism Thwarts Government
15(1)
The Litany of Corporate Scandals
16(1)
The more Prosaic Examples Affecting our Daily Lives
17(2)
Too Big to Fail
19(1)
Corporatism has not Delivered Happiness or Freedom
20(1)
Who's the Shareholder?
21(1)
The People who do the Bad Things are the same People who do the Good Things
22(1)
The Three Characteristics for Abuse to be Systemic
23(1)
A Whole new Fear for the Twenty-First Century
23(2)
Corporapaths and CTSD
25(1)
Corporatism is Under Pressure
26(1)
Is Corporatism all Bad?
27(1)
What's the Answer?
28(7)
Chapter 2 How Modern People Management Sustains the Status Quo
35(16)
The Modern Corporate Power base that is HR
35(2)
Recent HR Developments in Global Organisations
37(2)
We've been Taught that Consensus is Golden
39(1)
The Manipulation that is at the root of all Corporate Problems
40(1)
Leadership Development (or Behaviour Modification)
41(3)
`Authentic Leadership' has sadly become mere Collusion
44(2)
What to do with Self-Serving Central Functions
46(5)
Chapter 3 What Happens if Nothing Changes?
51(8)
We're at a Pivotal Point of no Return
51(1)
Advances in Artificial Intelligence
52(1)
How Al Learns to Manipulate
53(1)
How Bitcoin and Blockchain give the Machines Self-Determination
54(1)
Where will the Morality come from?
55(4)
SECTION 2 CORPORATE PATHOLOGY
59(104)
Chapter 4 How our Brains Created Corporatism and how Corporatism is now Altering our Brains!
61(20)
Basic Neuroscience
61(2)
How Corporatism is the Mirror of the Relationship Between Left and Right Hemispheres
63(1)
How and why did we Develop two Separate Hemispheres?
64(1)
The Basic Processing
65(1)
What are the Differences?
65(2)
How does the Left Hemisphere Dominate the Right?
67(1)
The Pendulum of Right/Left Dominance Through History
68(3)
Healthy and Unhealthy use of Emotions
71(1)
The Irresistible Power of Conformity
72(2)
Fight, Flight, or more Likely, Freeze
74(2)
Our Brain Structures are Being Altered
76
Homo Sapiens Still?
73(8)
Chapter 5 Introducing the Corporapath -- You and I
81(22)
Most Companies are Decent, yet Somehow fear Still Rules
81(1)
Do `Goldilocks' Companies Exist -- Just the Right Amount of Fear, Ethics and Profit?
82(2)
There are Psychopaths, There are Sociopaths and now There are Corporapaths
84(1)
Characteristics of Corporapaths -- The 20-Point test
85(8)
The Effects of Pressure on Managers
93(1)
Unconscious Controlling Habits -- We're Addicted to Control
94(1)
Control Freakery
95(1)
Ogres may get a bad Press, but They're Still Ogres!
96(1)
The most Controlling Thing we do is Doing Nothing
97(1)
How not to Demonise Corporate Customers
98(2)
So just what are we Supposed to do as Leaders?
100(3)
Chapter 6 Introducing the Corporate Hostage -- You and I
103(22)
Corporate Hostages -- The Corporate Equivalent of Stockholm Syndrome
103(1)
People with Power over Others
104(1)
Power Affects People
105(2)
A Controlling Hierarchy Above the People with Delegated Power
107(1)
Secrecy Meaning no Witnesses to Their Abusive Behaviours
108(3)
What Happens when People feel Trapped
111(2)
LTIPs -- Ethical Rewards or Corporate `gin trap'?
113(2)
How can I be a `good Leaver'?
115(2)
Who'd be a Whistle Blower?
117(1)
Modern Slavery
118(2)
It's not `just Obeying Orders'
120(5)
Chapter 7 Corporate Pathology
125(24)
The two Prime Causes of Stress at work
125(1)
The Medical and Neurological Effects of Stress
126(2)
Anxiety Disorders
128(1)
Why Sleep is Critical
129(5)
Family, Social and Psychotherapeutic Dynamics
134(5)
Grief
139(1)
Psychological and Personality Disorders and the DSM-5
140(3)
ADHD
143(2)
Fear in the System
145(4)
Chapter 8 CTSD -- Corporate Traumatic Stress Disorder
149(14)
Trauma and PTSD
149(2)
CTSD -- Corporate Traumatic Stress Disorder
151(4)
Test for CTSD
155(8)
SECTION 3 CORPORATE EMOTIONAL INTELLIGENCE (CEQ)
163(86)
Chapter 9 Introducing the Four Pillars of CEQ -- Corporate Emotional Intelligence
165(12)
Waking up in a Corporapathic World
165(1)
EQ and CEQ
166(1)
The Four Pillars of CEQ
167(1)
Awareness of Our Unconscious Controlling Habits -- OUCH!
167(1)
Promoting Positive Learning
168(1)
Transparency and Vulnerability
168(1)
A grip on Reality
169(1)
Bio/Psycho/Socio/Spirito
169(2)
The Johari Window
171(6)
Chapter 10 Pillar 1 Awareness of Our Unconscious Controlling Habits -- OUCH!
177(24)
We know we're not Brilliant, but we Think we're OK
177(1)
We know our bad Habits
178(1)
What we Notice when we're Paying Attention
179(7)
The two Unconscious Habits no one ever Notices
186(1)
If we know our bad Habits, why don't we just stop?
187(1)
Our Unconscious Controlling Habits -- OUCH!
187(3)
Closed Questions
190(6)
Filling Silences
196(2)
Giving Multiple Inputs
198(1)
Do People Learn they are the Solution, or that they are the Problem?
199(2)
Chapter 11 Pillar 2 Promoting Positive Learning
201(10)
How we Learn
201(1)
We're Always Learning
202(3)
Consequences are the Ultimate Feedback
205(1)
Change is Different from Learning
206(1)
Psychological Safety
207(1)
Carrot and Stick has Morphed into Bribery and Coercion
208(1)
Integrity is Paramount
209(2)
Chapter 12 Pillar 3 Transparency and Vulnerability
211(16)
Why Transparency must Conquer Secrecy
211(2)
Human Emotions are a very good Thing
213(2)
Checking up on People -- Just what was Wrong with `Time and Motion'?
215(2)
What's the Answer?
217(2)
Observation
219(1)
Video Observation
220(2)
Licence and Permission
222(2)
Transparency is the True Vulnerability
224(3)
Chapter 13 Pillar 4 A grip on Reality
227(22)
What gets in the way of Being Ethical?
227(1)
Unrealistic Expectations
228(2)
The Perfect Cocktail for Self-Inflicted Stress
230(2)
It's just a job
232(1)
Leave, Endure or Overthrow
233(1)
The Drama Triangle
234(3)
Being Human in a Corporate World
237(1)
Nature is real
238(2)
Well-Being
240(2)
Resilience
242(1)
Believing in People -- Pygmalion and Golem
243(2)
Ethics are all we have and all we are
245(1)
A Willingness to lead
245(4)
Index 249
Gareth Chick is Founder and Managing Partner of Collaborative Equity LLP, promoting corporate cultures and sustainable business models of shared ownership, shared responsibility and shared rewards. Gareth has an outstanding track record as CFO, CEO and Chairman in both public and private companies, including private equity. He is a highly sought after consultant working in major corporations around the world - clients include Google, Heathrow, Twitter, Dixons Carphone, Linkedin, Soundcloud, Travis Perkins, B&Q and Vodafone. Gareth is also a high profile Executive Coach (200+ senior executives in Europe and the US, including FTSE100 and Fortune 500) and the designer of leadership training programmes (5000+ managers across 25 countries).