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Crafting Brewery Culture: A Human Resources Guide for Small Breweries [Pehme köide]

  • Formaat: Paperback / softback, 192 pages, kõrgus x laius x paksus: 267x216x12 mm, kaal: 440 g, 5 BW Illustrations, 12 BW Photos, 2 Tables
  • Ilmumisaeg: 11-Apr-2023
  • Kirjastus: Siris Books,U.S.
  • ISBN-10: 1938469801
  • ISBN-13: 9781938469800
Teised raamatud teemal:
  • Formaat: Paperback / softback, 192 pages, kõrgus x laius x paksus: 267x216x12 mm, kaal: 440 g, 5 BW Illustrations, 12 BW Photos, 2 Tables
  • Ilmumisaeg: 11-Apr-2023
  • Kirjastus: Siris Books,U.S.
  • ISBN-10: 1938469801
  • ISBN-13: 9781938469800
Teised raamatud teemal:

Brewery operations are defined by their most valuable assets: employees. A positive and resilient culture fosters a staff that withstands changes and shocks to the business, while being flexible enough to sustain growth opportunities and daily operational challenges. Crafting Brewery Culture lays out the cultural framework, strategies for breathing life into it, and a roadmap for implementation and maintenance. This guide offers working templates for interviews to training plans, and performance assessments to goal setting.



Brewery operations are defined by their most valuable assets: their employees. The importance of recruiting, developing, and supporting staff members cannot be overstated—how you support and empower your employees makes a significant difference in the long-term success of the company.

This book will walk you through candidate selection and best practices for training new team members. It delves into professional development practices and how to build teams and fill in skill gaps. It shows how an operation driven by positive reinforcement, teamwork, and accountability can help employees learn from mistakes and grow in responsibility. It explains the difference between leadership and management and how to use each effectively to achieve a sustainable and growth-centered culture.

A positive and resilient brewery culture will foster a resilient staff, one that will withstand changes and shocks to the business, while being flexible enough to sustain periods of growth and daily operational challenges. This book lays out the structural components behind such a cultural framework, strategies for breathing life into this framework, and a roadmap for implementing and maintaining it. Finally, the book's appendixes offer working templates for everything from interviews to training plans, and performance assessments to goal setting.

Whether your brewery is looking at safety, quality, or financial targets, success doesn't come from what you measure. Success is about what your team does every single day. Build a culture, build a team, and build a successful future.

Foreword xi
Acknowledgments xv
Introduction 1(6)
Managing Finite Resources
1(2)
Priorities and Accountability
3(1)
Culture Creates Resilience
3(1)
What This Book Is For
4(1)
What This Book Is Not
4(3)
Chapter 1 Hiring: Selecting and Building a Foundation
7(20)
The Teambuilding Approach
7(1)
Understanding Your Needs
8(1)
Plan for Growth
8(2)
The Many Sides of Turnover
10(1)
Job Descriptions and Postings: Getting the Word Out
10(1)
The Job Description
11(1)
The Job Posting
11(3)
Resume Reviews and Interactive Interviews: Gathering Information
14(1)
Resume Review
14(1)
Interviewing
14(3)
Evaluation and Selection: Compare and Contrast
17(1)
The "Culture Fit" Fallacy
18(2)
Redefining "Fit"
20(2)
Selection---and Rejection---of Applicants
22(5)
Chapter 2 Orientation and Training
27(20)
Orientation: Setting the Table for Success
29(1)
Fundamentals
29(1)
Regulatory Compliance
30(1)
Job Shadowing
31(1)
History and Identity
31(2)
Laying The Groundwork: Building Out a Training Program
33(1)
Skills Progression Checklists
33(2)
Standard Operating Procedures
35(2)
Corrective Measures and Reaction Plans
37(1)
Training Cycles: Where the Rubber (Finally) Hits the Road
38(1)
The Crawl Phase: Developing Awareness
39(2)
The Walk Phase: Gaining Competence
41(1)
The Run Phase: Establishing Proficiency
41(1)
Accountability and Skills Assessments
42(2)
Preparing for the Long Term: Skills Retention
44(1)
Refresher Training
44(1)
Reactive Training
44(1)
Recordkeeping
44(3)
Chapter 3 Professional Development
47(8)
Cross-Training
47(1)
Day-to-Day Flexibility
48(1)
Cross-Functional Flexibility
48(2)
Recognizing and Appreciating Skills across the Brewery
50(1)
Leadership and Management Skills
50(1)
Management tracks
50(1)
Technical tracks
50(1)
Advanced Skills: Resources and Strategies
51(1)
Conferences
51(1)
Advanced Training Opportunities
52(1)
Keeping Training In-House
52(1)
Collaborations and Field Trips
53(2)
Chapter 4 Performance Assessments
55(16)
Performance and False Equivalencies
56(1)
Real-Time Performance Assessments
56(2)
Personal Check-Ins
58(1)
Pre-Shift Meetings
58(2)
Team Meetings
60(1)
Scheduled Assessments
60(1)
Capturing the Full Picture
60(1)
Gathering Information
60(1)
Deciding What to Measure
61(2)
Presenting Performance So That It Is Understood
63(1)
Descriptive Assessments
63(1)
Delivering Assessments
63(1)
Self-Ratings
63(1)
Discussion
64(1)
Goals
65(1)
Confronting Performance Issues
66(1)
Coaching
66(1)
Performance Improvement Plans
67(4)
Chapter 5 Leadership and Management
71(14)
Leadership Roles and Functions
72(1)
Instill an Awareness of Safety, Respect, Quality, and Other Core Values
73(1)
Develop a Sense of Common Purpose
73(1)
Deliver Consistent Messaging
74(1)
Engage Constructively
74(1)
Mentoring and Coaching Colleagues
74(2)
Management Roles and Functions
76(1)
Set Individual Goals and Manage Performance
76(1)
Set Team Goals and Manage Performance
77(1)
Developing Leaders and Managers
78(1)
Leadership as a Learned Skill
78(1)
Management Training
79(1)
Key Skills for Managers
80(5)
Chapter 6 Culture as an Organizational Effort
85(16)
Modeling Engagement
85(2)
Anatomy of Engagement
87(1)
Providing Balance
87(1)
Creating Connections
87(4)
Follow-Through
91(1)
Delivering Engagement
92(1)
Simplify the Process
92(2)
Measure Twice, Cut Once
94(1)
Be Responsive
94(1)
Working to Ensure Staff Well-Being
94(2)
Harassment
96(1)
Substance Abuse
97(1)
Avoiding Burnout
97(4)
Chapter 7 Evolving Your Brewery's Culture
101(12)
Workplace Cultures Exist to Meet the Moment
102(1)
Cross-Training and Rotations
103(1)
Creative Outlets
103(3)
Evolution: Looking Toward the Future
106(1)
Periodic Program Reviews: Looking in the Mirror
107(1)
Employee Feedback
107(1)
Looking Forward: Think about the Future Now
107(2)
Succession Planning
109(1)
Putting It All Together
110(1)
The Road to Implementation
110(1)
Leverage the Full Range of Talents Available
110(1)
Resilience
111(2)
Appendix A Annotated Examples of Job Descriptions and Postings
113(8)
Example #1 Maintenance Technician Description
114(2)
Example #2 Leadership/Management Posting
116(5)
Appendix B Example Needs Assessment and Job Description Pairing
121(6)
Needs Assessment
122(1)
Context and Background
122(1)
Priorities: What do we need to accomplish the goals?
122(1)
Needs: What are we hiring for?
122(1)
Ideal candidate: What are we looking for?
122(1)
Job Description
123(1)
Assistant Brewer
123(4)
Appendix C Sample Interview Questions
127(4)
Interview Questionnaire
128(3)
Appendix D Sample Production Training Checklist for Brewing
131(12)
Week 1 Orientation
132(2)
Week 2 Core Competencies---General Operations
134(1)
Weeks 3-4 Core Competencies---Cold Side
135(2)
Weeks 5-6 Core Competencies---Cold Side
137(1)
Weeks 7-8 Competency and Training Review---Cold Side
138(1)
Weeks 3-4 Core Competencies---Hot Side
139(1)
Weeks 5-6 Core Competencies---Hot Side
140(1)
Weeks 7-8 Competency and Training Review---Hot Side
140(3)
Appendix E Sample Training Checklist for Taproom Staff
143(4)
Orientation
144(1)
Training Shift #1
144(1)
Training Shift #2
144(1)
Training Shift #3
145(1)
Training Shift #4
145(1)
Shift #5
145(1)
Follow-Ups
145(2)
Appendix F Sample Onboarding Template for Beer Packaging Team
147(4)
Appendix G Writing Standard Operating Procedures
151(4)
How to Structure an SOP
152(1)
Overview
152(1)
Safety and Important Warnings
152(1)
Quality Impact
152(1)
Task Details
152(1)
Troubleshooting Table
152(1)
Action/Reaction Plans
153(1)
Revision History
153(1)
General Notes for the Writer
153(2)
Appendix H Basic Performance Assessment Template
155(4)
Basic Performance Assessment---Assistant Brewer
156(3)
Appendix I Example Engagement Survey Questions
159(4)
Survey Template
160(1)
Sample Questions
160(3)
Appendix J Engagement Survey Template
163(4)
Bibliography 167(4)
Index 171
Since beginning his brewing career in 1997, Gary Nicholas has worked in a variety of leadership roles across every facet of the industry, including at both Bells Brewery and Surly Brewing. He has managed environmental health and safety operations, eventually leading a team of training and professional development specialists. Gary later became a consultant, where he focused on supporting sustainable, scalable growth at both the operational and leadership levels, with a particular emphasis on training and implementation programs. His work was specifically intended to bridge the gap between culture and compliance issues that can impede growth, if not completely derail it.

Gary is deeply involved in education, having been published in The New Brewer and delivering presentations on safety, quality, and food safety issues at the Craft Brewers Conference®, World Brewing Congress, and Master Brewers Association of the Americas. He is a coauthor of the Brewers Association publication, Food Safety Planning for Craft Brewers.

Gary is currently Operations Manager for SanTan Brewing Company and resides in Chandler, AZ.