Foreword |
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xi | |
Acknowledgments |
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xv | |
Introduction |
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1 | (6) |
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Managing Finite Resources |
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1 | (2) |
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Priorities and Accountability |
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3 | (1) |
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Culture Creates Resilience |
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3 | (1) |
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4 | (1) |
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4 | (3) |
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Chapter 1 Hiring: Selecting and Building a Foundation |
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7 | (20) |
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The Teambuilding Approach |
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7 | (1) |
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8 | (1) |
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8 | (2) |
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The Many Sides of Turnover |
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10 | (1) |
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Job Descriptions and Postings: Getting the Word Out |
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10 | (1) |
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11 | (1) |
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11 | (3) |
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Resume Reviews and Interactive Interviews: Gathering Information |
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14 | (1) |
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14 | (1) |
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14 | (3) |
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Evaluation and Selection: Compare and Contrast |
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17 | (1) |
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The "Culture Fit" Fallacy |
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18 | (2) |
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20 | (2) |
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Selection---and Rejection---of Applicants |
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22 | (5) |
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Chapter 2 Orientation and Training |
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27 | (20) |
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Orientation: Setting the Table for Success |
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29 | (1) |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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31 | (2) |
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Laying The Groundwork: Building Out a Training Program |
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33 | (1) |
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Skills Progression Checklists |
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33 | (2) |
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Standard Operating Procedures |
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35 | (2) |
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Corrective Measures and Reaction Plans |
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37 | (1) |
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Training Cycles: Where the Rubber (Finally) Hits the Road |
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38 | (1) |
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The Crawl Phase: Developing Awareness |
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39 | (2) |
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The Walk Phase: Gaining Competence |
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41 | (1) |
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The Run Phase: Establishing Proficiency |
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41 | (1) |
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Accountability and Skills Assessments |
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42 | (2) |
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Preparing for the Long Term: Skills Retention |
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44 | (1) |
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44 | (1) |
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44 | (1) |
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44 | (3) |
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Chapter 3 Professional Development |
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47 | (8) |
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47 | (1) |
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48 | (1) |
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Cross-Functional Flexibility |
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48 | (2) |
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Recognizing and Appreciating Skills across the Brewery |
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50 | (1) |
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Leadership and Management Skills |
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50 | (1) |
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50 | (1) |
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50 | (1) |
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Advanced Skills: Resources and Strategies |
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51 | (1) |
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51 | (1) |
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Advanced Training Opportunities |
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52 | (1) |
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Keeping Training In-House |
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52 | (1) |
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Collaborations and Field Trips |
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53 | (2) |
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Chapter 4 Performance Assessments |
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55 | (16) |
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Performance and False Equivalencies |
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56 | (1) |
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Real-Time Performance Assessments |
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56 | (2) |
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58 | (1) |
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58 | (2) |
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60 | (1) |
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60 | (1) |
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Capturing the Full Picture |
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60 | (1) |
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60 | (1) |
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61 | (2) |
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Presenting Performance So That It Is Understood |
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63 | (1) |
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63 | (1) |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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65 | (1) |
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Confronting Performance Issues |
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66 | (1) |
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66 | (1) |
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Performance Improvement Plans |
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67 | (4) |
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Chapter 5 Leadership and Management |
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71 | (14) |
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Leadership Roles and Functions |
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72 | (1) |
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Instill an Awareness of Safety, Respect, Quality, and Other Core Values |
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73 | (1) |
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Develop a Sense of Common Purpose |
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73 | (1) |
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Deliver Consistent Messaging |
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74 | (1) |
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74 | (1) |
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Mentoring and Coaching Colleagues |
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74 | (2) |
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Management Roles and Functions |
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76 | (1) |
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Set Individual Goals and Manage Performance |
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76 | (1) |
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Set Team Goals and Manage Performance |
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77 | (1) |
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Developing Leaders and Managers |
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78 | (1) |
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Leadership as a Learned Skill |
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78 | (1) |
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79 | (1) |
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80 | (5) |
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Chapter 6 Culture as an Organizational Effort |
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85 | (16) |
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85 | (2) |
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87 | (1) |
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87 | (1) |
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87 | (4) |
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91 | (1) |
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92 | (1) |
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92 | (2) |
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94 | (1) |
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94 | (1) |
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Working to Ensure Staff Well-Being |
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94 | (2) |
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96 | (1) |
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97 | (1) |
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97 | (4) |
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Chapter 7 Evolving Your Brewery's Culture |
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101 | (12) |
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Workplace Cultures Exist to Meet the Moment |
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102 | (1) |
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Cross-Training and Rotations |
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103 | (1) |
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103 | (3) |
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Evolution: Looking Toward the Future |
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106 | (1) |
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Periodic Program Reviews: Looking in the Mirror |
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107 | (1) |
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107 | (1) |
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Looking Forward: Think about the Future Now |
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107 | (2) |
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109 | (1) |
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110 | (1) |
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The Road to Implementation |
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110 | (1) |
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Leverage the Full Range of Talents Available |
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110 | (1) |
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111 | (2) |
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Appendix A Annotated Examples of Job Descriptions and Postings |
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113 | (8) |
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Example #1 Maintenance Technician Description |
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114 | (2) |
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Example #2 Leadership/Management Posting |
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116 | (5) |
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Appendix B Example Needs Assessment and Job Description Pairing |
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121 | (6) |
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122 | (1) |
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122 | (1) |
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Priorities: What do we need to accomplish the goals? |
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122 | (1) |
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Needs: What are we hiring for? |
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122 | (1) |
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Ideal candidate: What are we looking for? |
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122 | (1) |
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123 | (1) |
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123 | (4) |
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Appendix C Sample Interview Questions |
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127 | (4) |
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128 | (3) |
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Appendix D Sample Production Training Checklist for Brewing |
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131 | (12) |
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132 | (2) |
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Week 2 Core Competencies---General Operations |
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134 | (1) |
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Weeks 3-4 Core Competencies---Cold Side |
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135 | (2) |
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Weeks 5-6 Core Competencies---Cold Side |
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137 | (1) |
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Weeks 7-8 Competency and Training Review---Cold Side |
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138 | (1) |
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Weeks 3-4 Core Competencies---Hot Side |
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139 | (1) |
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Weeks 5-6 Core Competencies---Hot Side |
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140 | (1) |
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Weeks 7-8 Competency and Training Review---Hot Side |
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140 | (3) |
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Appendix E Sample Training Checklist for Taproom Staff |
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143 | (4) |
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144 | (1) |
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144 | (1) |
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144 | (1) |
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145 | (1) |
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145 | (1) |
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145 | (1) |
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145 | (2) |
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Appendix F Sample Onboarding Template for Beer Packaging Team |
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147 | (4) |
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Appendix G Writing Standard Operating Procedures |
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151 | (4) |
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152 | (1) |
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152 | (1) |
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Safety and Important Warnings |
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152 | (1) |
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152 | (1) |
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152 | (1) |
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152 | (1) |
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153 | (1) |
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153 | (1) |
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General Notes for the Writer |
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153 | (2) |
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Appendix H Basic Performance Assessment Template |
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155 | (4) |
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Basic Performance Assessment---Assistant Brewer |
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156 | (3) |
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Appendix I Example Engagement Survey Questions |
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159 | (4) |
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160 | (1) |
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160 | (3) |
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Appendix J Engagement Survey Template |
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163 | (4) |
Bibliography |
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167 | (4) |
Index |
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171 | |