In an increasingly turbulent, insecure and fast-changing world, this book presents case studies of crisis management that help the reader to understand what best practice looks like and how to guide sport organizations through the crises that are an inevitable aspect of commercial life.
Featuring the work of leading researchers from ten different countries, and drawing on work in sport management, sport communication and socio-cultural sport studies, the book includes cases from around the world. It explores important themes in contemporary sport management, including resilience in sport organizations; the use of technology in crisis communication; the socio-cultural dimensions of crisis management; reputation and image management; policing and security; and the management of sports events. It also offers examples from a wide range of different sports, including tennis, golf, soccer, gymnastics, mountaineering, rugby, distance running, and the Olympic Games.
This book is an essential addition to the library of anybody with an interest in sport business and management, event management, crisis communication, or public relations.
1. Introduction to Global Perspectives in Crisis Management and Sports,
2. Crises and the Effect of Fear on Sport Event Attendance,
3. Resilience and
Crisis Management in Sport Organizations: Applying a Social-Ecological System
Approach,
4. Crisis Management in Tennis: Game, Set, and Match,
5. Crisis in
Alpine Recreational Sport: Managing Death in the Mountains,
6. The Use of a
Single Spokesperson or Dual Spokespersons for Crisis Communications,
7.
Application of Modern Technology for Race Course Crisis Communication,
8. A
Symbolic Interactionist Framework for Examining Athlete Social Media Activity
as Crises Generator,
9. Crisis Communication and Racism in Sport: When
Cultural and Organizational Values Collide,
10. Crisis, Reputation, and Image
Management in Sport: The Doping Case of Diogo Vitor from Santos Football
Club,
11. COVID-19 Pandemic and Sporting Events - Tokyo 2020 Olympics:
Challenges and Solutions,
12. Entrepreneurial Crisis Management for
Stakeholder Retention in Sport: RunCzech and the Covid-19 Pandemic,
13.
Crisis Management, Innovation, and Entrepreneurship in Sports: The Case of
the Valleys Gymnastics Academy,
14. Organizational Structure, Culture and
Crisis Management in Sport: A Turkish Perspective,
15. Crisis & Risk
Management in the Fitness Industry,
16. Policing Responses to Crisis at Sport
Events: A Comparison of Two Scottish FA Cup Finals,
17. Sport Governance and
Crisis Communication: The Application of Situational Crisis Communication
Theory
Brian E. Menaker is Associate Professor, Interim Associate Department Chair, and Kinesiology Graduate Program Coordinator in the Department of Health and Kinesiology at Texas A&M University Kingsville, USA. His research focuses on the impact of public policy on sports and considers the intersection of spectator sport events and venues with public health and safety.
Dale Sheptak is Associate Dean of Graduate Business Programs and Professor of Sport Management at Baldwin Wallace University, USA. Dales research focuses on the role of sports in education, how youth sports as a business model is changing the way we coach and develop young athletes, and sport spectator deviance and crime at sport venues and events.
James J. Zhang is Professor of Sport Management at the University of Georgia, USA. His primary research interests are applied measurement and/or applied studies examining sport consumers and organizational behaviors.
