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Determining Staffing Needs for Administrative, Professional, and Technical Workers in the U.S. Secret Service: Methods and Lessons Learned [Pehme köide]

  • Formaat: Paperback / softback, 64 pages, Illustrations
  • Ilmumisaeg: 15-Sep-2020
  • Kirjastus: RAND
  • ISBN-10: 1977403638
  • ISBN-13: 9781977403636
Teised raamatud teemal:
  • Formaat: Paperback / softback, 64 pages, Illustrations
  • Ilmumisaeg: 15-Sep-2020
  • Kirjastus: RAND
  • ISBN-10: 1977403638
  • ISBN-13: 9781977403636
Teised raamatud teemal:

Researchers conducted a study to determine staffing needs in the U.S. Secret Service’s highest-priority administrative, professional, and technical functions. This report documents their methods and lessons learned for future workforce studies.



Researchers conducted a study to propose new approaches for determining staffing needs in the U.S. Secret Service's highest-priority administrative, professional, and technical functions. Using process mapping and business-case analysis, the team created staffing models. This report documents the team's methods, implementation considerations, and lessons learned for future workforce studies.

Researchers conducted a study to determine staffing needs in the U.S. Secret Service's highest-priority administrative, professional, and technical functions. This report documents their methods and lessons learned for future workforce studies.
Preface iii
Figures and Tables
vii
Summary ix
Acknowledgments xiii
Abbreviations xv
Chapter One Introduction
1(4)
The Focus of This Report
3(1)
An Outline of This Report
4(1)
Chapter Two Selecting the Right Staffing Model
5(10)
Planners Can Use Any of a Variety of Methods for Determining Staffing Needs
5(5)
The Bottom-Up Workload Estimator Approach Is the Most Suitable Basis for the Staffing Models in the Functions Under Study
10(5)
Chapter Three Considerations for Implementing Our Primary and Secondary Approaches
15(16)
Our Primary Approach: Executing a Bottom-Up Workload Estimator Model
15(11)
Our Secondary Approach: Business-Case Analysis
26(2)
Calibrating All Available Information to Arrive at a Staffing Estimate
28(3)
Chapter Four Alternative Approaches for Information Technology Functions
31(8)
Software Operations and Maintenance Activities
32(2)
Software Development Activities
34(3)
Applying These Methods to the Applications Development Branch
37(1)
Improving Staffing Approaches for Information Technology Functions
38(1)
Chapter Five Lessons Learned for Future Analyses of Staffing Needs
39(4)
Certain Conditions Must Exist to Maximize the Benefit of a Staffing Study
39(2)
Even Models with Limited Quantitative Precision Help Make Planning More Transparent
41(2)
There Is Benefit to Focused Periods of Model Development
43(1)
Conclusion 43(2)
References 45