Acknowledgements ix
Introduction xi
Part I: Attracting the right people 1
1 People need something to believe in: Creating a shared vision 3
2 The right people in the right jobs: Recruiting and incentivising passionate people 27
3 Plan A, B and C: Coaching emerging leaders and developing your succession plan 75
Part II: Retaining the right people 97
4 Believe in people: Fostering friendships and delivering feedback 99
5 Shoshin: Encouraging lifelong learning 125
6 The best of both worlds: Creating a culture of diversity and inclusion 149
7 Managers as coaches: Empowering your managers to coach your people 169
Getting your people to step up 199
Additional Resources 203