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Personal note from WT Scherer. |
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Personal note from William Gibson. |
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Personal note from Scott Ferber. |
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John E. Gibson’s original Preface. |
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1.2 Terminology Confusion. |
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1.3 Systems Analysis Equals Operations Research plus Policy Analysis. |
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1.4 Attributes of Large-Scale Systems. |
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1.5 Intelligent Transportation Systems (ITS): An Example of a Large-Scale System. |
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1.7 What makes a “System Analysis” Different? |
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1.8 Distant Roots of Systems Analysis. |
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1.9 Immediate Precursors to Systems Analysis. |
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1.10 Development of Systems Analysis as a Distinct Discipline: the Influence of RAND. |
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Historical Case Study IIASA. |
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Exercises and Case Studies. |
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Chapter 2. Six Major Phases of Systems Analysis. |
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2.1 The System Analysis Method: Six Major Phases. |
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2.2 The Goal-Centered or Top-Down Approach. |
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2.3 The Index of Performance Concept. |
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2.4 Developing Alternative Scenarios. |
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2.5 Ranking Alternatives. |
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2.6 Iteration and the “Error-Embracing” Approach. |
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2.7 The Action Phase: the Life-Cycle of a System. |
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Exercises and Case Studies. |
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Chapter 3. Goal Development. |
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3.1 Seven Steps in Goal Development. |
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3.2 On Generalizing the Question. |
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3.3 The Descriptive Scenario. |
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3.4 The Normative Scenario. |
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3.5 The Axiological Component. |
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3.6 Developing an Objectives Tree. |
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3.7 Fitch’s Goals for Urbanizing America: An Example of Objectives Tree Construction. |
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3.8 Content Analysis of Fitch’s Goals. |
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Chapter 4. The Index of Performance. |
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4.2 Desirable Characteristics for an Index of Performance. |
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4.5 Four Common Criteria for Economic Efficiency. |
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4.6 Is there a Problem with Multiple Criteria? |
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4.7 What is Wrong with the B-C Ratio? |
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4.9 Expected Monetary Value. |
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4.10 Non-Monetary Performance Indices. |
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Exercises and Case Studies. |
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Chapter 5. Develop Alternative Candidate Solutions. |
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5.2 The Classical Approach to Creativity. |
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5.3 Concepts in Creativity. |
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5.6 Dynamic Confrontation. |
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5.7 Zwicky’s Morphological Box. |
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5.8 The Options Field/Options Profile Approach. |
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5.10 Computer Simulation: a Tool in Option Development. |
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5.11 Why a Dynamic Simulation for Creating Options? |
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5.12 Context-Free Simulation Models? |
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5.13 Bottom-up Simulation or Top-Down? |
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5.14 Lessons from the Susquehanna River Basin Model. |
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5.15 The Forrester Urban Model (FUM) and Societal Values. |
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5.16 Extensions and Variations. |
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5.17 Where to go from Here? |
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Exercises and Case Studies. |
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Chapter 6. Rank Alternative Candidates. |
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6.2 Rating and Ranking Methods. |
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6.3 Condorcet and Arrow-Pointing Paradoxes. |
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6.4 A Multi-Stage Rating Process. |
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6.6 Basic Axioms of Decision Theory. |
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6.7 Properties of Utility Functions. |
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6.8 Constructing a Utility Curve. |
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6.9 Some Decision Analysis Classic Examples. |
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6.10 Estimation Theory in Decision Analysis. |
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6.11 Some Practical Problems with DA. |
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6.12 Practical Trade Studies. |
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Exercises and Case Studies. |
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Chapter 7. Iteration and Transition. |
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7.3 The Transition Scenario. |
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7.5 Interaction Matrices. |
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7.8 Cost of Failure to Stay on Schedule. |
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7.9 Responsibilities of Major Actors. |
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7.10 Sign-Offs by Co-Operating Groups. |
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Chapter 8. Management of the Systems Team. |
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8.2 Personal Style in an Interdisciplinary Team. |
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8.3.”Out-Scoping” and “In-Scoping” in a System Study. |
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8.4 Building the System Team. |
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8.5 Tips on Managing the Team. |
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8.6 Functional or Project Management. |
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8.7 How to Make an Effective Oral Presentation. |
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8.8 How to Write a Report. |
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Chapter 9. Project Management. |
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9.2 Project Management vs. Process Management. |
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9.3 The Hersey-Blanchard Four-Mode Theory. |
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9.4 Relation of Management Style to Project Management. |
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9.5 Preliminary Project Planning. |
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9.6 Dealing with Conflict in Project Management. |
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9.7 Life-Cycle Planning and Design. |
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9.8 PERT/CPM Program Planning Method: an Example. |
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9.9 Quality Control in Systems Projects. |
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Chapter 10. The 10 Golden Rules of Systems Analysis. |
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10.1 There Always is a Client. |
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10.2 You’re Client Does not Understand his own Problem. |
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10.3 The Original Problem Statement is Too Specific: You Must Generalize the Problem to Give it Contextual Integrity. |
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10.4 The Client Does not Understand the Concept of the Index of Performance. |
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10.5 You are the Analyst, Not the Decision-Maker. |
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10.6 Meet the Time Deadline and the Cost Budget. |
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10.7 Take a Goal-Centered Approach to the Problem - Not a Technology-Centered or Chronological Approach . |
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10.8 Non-Users Must be Considered in the Analysis and in the Final Recommendations. |
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10.9 The Universal Computer Model is a Fantasy. |
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10.10 The Role of Decision-Maker in Public Systems is Often a Confused One. 9780470130599 |
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