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1 People Analytics and The Future of Competitiveness: Which Capabilities HR Departments Need to Succeed in the "Next Normal" |
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1 | (24) |
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Teresina Torre, Daria Sarti, and Gilda Antonelli Introduction |
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1 | (3) |
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Background: Big Data and the Current Challenge for the HR Departments |
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4 | (2) |
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HR Proactive Orientation and Big Data Analytical Capabilities |
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6 | (6) |
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Discussion on HR Department Role and Capabilities |
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11 | (1) |
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12 | (3) |
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HR Department Should Assume the Role of BD Architect by Designing Structures and Systems |
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12 | (1) |
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Effective HR Department Should Assume a Guidance Role for the Organization in the Shift Toward BD, Thus Promoting the Newness While Protecting the Social and Human Dimension |
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13 | (1) |
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HR Department Should Assume the Role of Guardian and Promotor of Ethics in the Management of Data |
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14 | (1) |
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Conclusion and Future Research Directions |
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15 | (3) |
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15 | (3) |
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18 | (1) |
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18 | (7) |
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2 The Influence of Social Media Usage on Firm Performance During the COVTD-19 Era: An Empirical Study |
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25 | (26) |
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25 | (2) |
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Background: Main Focus of the Chapter |
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27 | (2) |
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Bed and Breakfast in the Hospitality Industry |
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27 | (2) |
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Social Media Platform at Work and the Central Role of Human Resources |
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29 | (2) |
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The Entrepreneurial and Management Supporting Social Policy Implementation |
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31 | (1) |
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Social Media Usage and the Relationship with Firm Performance |
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32 | (1) |
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Research Model and Hypotheses |
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33 | (1) |
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34 | (1) |
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35 | (1) |
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B&B Characteristics and Demographic Profile of Respondents |
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35 | (1) |
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Assessing the Measurement Model |
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35 | (2) |
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The Structural Model and Hypotheses Testing |
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37 | (1) |
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Solutions and Recommendations |
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38 | (2) |
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Future Research Directions |
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40 | (1) |
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41 | (1) |
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42 | (1) |
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43 | (8) |
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3 Effects of Covid-19 on Public Administration: Smart Working as an Organizational Revolution |
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51 | (22) |
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51 | (2) |
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The Role of Technology in Organizational Flexibility |
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53 | (2) |
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Smart Working: Constitutive Features |
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55 | (3) |
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58 | (1) |
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59 | (5) |
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Smart Working Pilot Project Before Covid-19 Health Emergency |
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59 | (2) |
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Smart Working During Covid-19 Health Emergency |
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61 | (3) |
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Conclusion, Limitations, and Future Research Directions |
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64 | (2) |
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66 | (7) |
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4 Digitalize Work in Pandemic Time: Practices for Remote Working and Job Redesign in Public Organization |
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73 | (28) |
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73 | (3) |
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76 | (1) |
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Digitalization and ICT for Public Organizations |
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76 | (1) |
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The New Forms of Work: Remote vs Smart |
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77 | (4) |
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81 | (1) |
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81 | (1) |
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82 | (2) |
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84 | (4) |
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Solutions and Recommendations |
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88 | (1) |
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Future Research Directions |
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89 | (1) |
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89 | (1) |
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90 | (11) |
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5 Effective Management of a Remote Workforce for Covid-19: A Proposed Research Model Toward Smart Working Adoption Within Organizations |
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101 | (26) |
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101 | (3) |
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Smart Working Within Organizations |
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104 | (5) |
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Advantages and Disadvantages of Remote Working |
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106 | (3) |
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Designing Smart Working & HRM Within Organizations |
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109 | (1) |
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The Mobility and Development HRM System |
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110 | (4) |
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The Evaluation HRM System |
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114 | (3) |
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117 | (3) |
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120 | (7) |
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6 Remote Work at the Time of COVID-19 Pandemic and Beyond: A Scoping Review |
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127 | (44) |
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127 | (2) |
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129 | (2) |
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129 | (1) |
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Generic Research on Remote Work |
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129 | (2) |
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131 | (1) |
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131 | (2) |
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Literature Review Approach |
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131 | (1) |
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132 | (1) |
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133 | (12) |
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Academic Literature: Publication Characteristics |
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133 | (1) |
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Gray Literature: Publication Characteristics |
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134 | (1) |
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134 | (1) |
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135 | (2) |
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137 | (1) |
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Benefits for Employees and Companies |
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137 | (2) |
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139 | (2) |
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Challenges for Employees and Companies |
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141 | (1) |
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Solutions and Recommendations |
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141 | (4) |
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Conclusion and Future Research Directions |
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145 | (4) |
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Appendix 1 Included Academic Literature |
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149 | (8) |
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Appendix 2 Included Gray Literature |
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157 | (3) |
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160 | (11) |
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7 Dynamic Role of Technology in Managing Workforce in Service Delivery During COVID-19 Pandemic |
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171 | (28) |
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171 | (1) |
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172 | (1) |
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173 | (2) |
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175 | (1) |
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176 | (1) |
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177 | (1) |
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Data Analysis and Discussions |
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177 | (13) |
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190 | (1) |
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Limitations and Future Scope of Research |
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191 | (1) |
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192 | (1) |
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193 | (6) |
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8 Technological Dynamism of Workforce Management for Effective Education Service Delivery During and After Covid-19 |
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199 | (18) |
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199 | (3) |
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202 | (2) |
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204 | (7) |
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Issues, Controversies, Problems |
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204 | (3) |
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207 | (1) |
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207 | (1) |
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208 | (1) |
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208 | (1) |
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209 | (2) |
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211 | (1) |
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212 | (5) |
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9 Human Governance Analytics for Public Organizations |
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217 | (26) |
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217 | (2) |
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219 | (4) |
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Human Governance Conceptualization |
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219 | (1) |
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Human Governance Analytics |
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220 | (3) |
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223 | (5) |
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223 | (2) |
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Case Studies in Public Administration |
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225 | (3) |
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Case Study 1 Metrics for Senior Civil Servants Recruitment in the Public Administration Context |
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228 | (4) |
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228 | (1) |
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229 | (1) |
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230 | (2) |
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232 | (1) |
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Case Study 2 Metrics for Human Governance Regarding Talent Development and Talent Performance Evaluation in the Context of Public Administration |
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232 | (2) |
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232 | (1) |
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232 | (1) |
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233 | (1) |
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Case Study Final Considerations |
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234 | (1) |
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Discussion and Conclusions |
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234 | (2) |
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Future Research Directions |
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236 | (1) |
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237 | (6) |
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10 Analysing Users' Engagement with eSports Team: Does Covid-19 Matter? |
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243 | (30) |
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243 | (2) |
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Background: Main Focus of the Chapter |
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245 | (5) |
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245 | (2) |
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Users' Engagement with eSports |
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247 | (1) |
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Users' Sentiment Expressions |
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248 | (2) |
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250 | (3) |
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250 | (1) |
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Data Collection and Analysis Procedures |
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251 | (1) |
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Phase 1 Data Collection of Trends (RQ1) |
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251 | (1) |
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Phase 2 Analyzing Sentiments Express Through Comments (RQ2) |
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251 | (2) |
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253 | (2) |
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Initial Analysis of Trends |
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253 | (2) |
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255 | (5) |
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255 | (1) |
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256 | (1) |
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Analyzing the Trend of Engagement |
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257 | (3) |
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260 | (1) |
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261 | (4) |
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261 | (1) |
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Theoretical Contributions |
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262 | (2) |
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264 | (1) |
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Limitation and Future Research |
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265 | (1) |
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266 | (7) |
Index |
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273 | |