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Informatics and Nursing Sixth, North American Edition [Pehme köide]

  • Formaat: Paperback / softback, 472 pages, kõrgus x laius: 229x178 mm, kaal: 703 g
  • Ilmumisaeg: 01-Oct-2018
  • Kirjastus: Lippincott Williams and Wilkins
  • ISBN-10: 1496394062
  • ISBN-13: 9781496394064
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  • Formaat: Paperback / softback, 472 pages, kõrgus x laius: 229x178 mm, kaal: 703 g
  • Ilmumisaeg: 01-Oct-2018
  • Kirjastus: Lippincott Williams and Wilkins
  • ISBN-10: 1496394062
  • ISBN-13: 9781496394064
Teised raamatud teemal:
Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product.

Prepare your students to access, manage, and present clinical data.
Focusing on the information every nurse should know and capturing cutting-edge advances in a rapidly changing field, this practical text helps students build the communication and information literacy skills they need to integrate informatics into practice. This edition retains the key coverage of the previous edition, including office cloud computing software, interoperability, consumer informatics, telehealth, clinical information systems, social media use guidelines, and software and hardware developments, while offering new information and references throughout.
 
Highlights of the 6th Edition
 
  • Updated coverage of social media, mobile computing, new cloud-based resources, simulation technologies, as well as the latest information on the Affordable Care Act, Meaningful Use, and HIPAA ensures students have the latest information.
  • Built-in learning aids, including case studies, key terms, learning objectives, and—NEW to this edition—case-based learning activities integrated into the text, help students master the content.
  • Integrated QSEN scenarios stimulate critical thinking and help students develop the knowledge, skills, and attitudes necessary to improve nursing quality and care.
 
Available with CoursePoint for Informatics and Nursing, 6th Edition
Combining the world-class content of this text with Lippincott’s innovative learning tools in one easy-to-use digital environment, Lippincott CoursePoint transforms the teaching and learning experience, making the full spectrum of nursing education more approachable than ever for you and your students. This powerful solution is designed for the way students learn, providing didactic content in the context of real-life scenarios—at the exact moments when students are connecting theory to application.
Features
  • Create an active learning environment that engages students of various learning styles.
  • Deliver a diverse array of content types—interactive learning modules, quizzes, and more—designed for today's interactive learners.
  • Address core concepts while inspiring critical thinking.
  • Reinforce understanding with instant SmartSense remediation links that connect students to the exact content they need at the precise moment they need it.
  • Analyze results and adapt teaching methods to better meet individual students’ strengths and weaknesses.
  • Empower students to learn at their own pace in an online environment available anytime, anywhere.


Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product.
 
Focusing on the information every nurse should know and capturing cutting-edge advances in a rapidly changing field, this practical text helps students build the communication and information literacy skills they need to integrate informatics into practice. This edition retains the key coverage of the previous edition, including office cloud computing software, interoperability, consumer informatics, telehealth, clinical information systems, social media use guidelines, and software and hardware developments, while offering new information and references throughout.
 
Highlights of the 6th Edition
  • Updated coverage 
  • Built-in learning aids
  • Integrated QSEN scenarios
 
Available with CoursePoint for Informatics and Nursing, 6th Edition
Combining the world-class content of this text with Lippincott’s innovative learning tools in one easy-to-use digital environment, Lippincott CoursePoint transforms the teaching and learning experience, making the full spectrum of nursing education more approachable than ever for you and your students. This powerful solution is designed for the way students learn, providing didactic content in the context of real-life scenarios—at the exact moments when students are connecting theory to application.

Features
  • Create an active learning environment that engages students of various learning styles.
  • Deliver a diverse array of content types—interactive learning modules, quizzes, and more—designed for today's interactive learners.
  • Address core concepts while inspiring critical thinking.
  • Reinforce understanding with instant SmartSense remediation links that connect students to the exact content they need at the precise moment they need it.
  • Analyze results and adapt teaching methods to better meet individual students’ strengths and weaknesses.
  • Empower students to learn at their own pace in an online environment available anytime, anywhere.
About the Author iii
Contributors iv
Reviewers vi
Preface vii
Acknowledgments xii
Unit I: Informatics Basics 1(62)
1 Introduction to Nursing Informatics: Managing Healthcare Information
2(17)
Informatics Introduction
3(1)
Information Management and Nursing
3(2)
United States Government Informatics Initiatives
3(2)
Informatics Discipline
5(3)
Healthcare Informatics
5(1)
Nursing Informatics
6(2)
Forces Driving Use of Informatics in Healthcare
8(3)
National Forces
8(1)
Nursing Forces
9(2)
Costs
11(1)
The Information Management Tool: Computers
11(1)
Computers and Healthcare
12(2)
Early Healthcare Informatics Systems
12(1)
Progression of Information Systems
13(1)
Benefits of Informatics
14(2)
Benefits for Healthcare in General
14(1)
Benefits for the Nursing Profession
15(1)
Summary
16(1)
Applications and Competencies
16(3)
2 Essential Computer and Software Concepts
19(11)
Operating Systems
20(1)
Cloud Computing
20(2)
Free Cloud Office Apps
20(2)
Sharing Files in the Cloud
22(1)
Advantages and Limitations of Using the Cloud
22(1)
Software Program Copyright
22(2)
Open Source
23(1)
Shareware
23(1)
Free ware
23(1)
Public-Domain Software
23(1)
Commercial Software
24(1)
Software Piracy
24(1)
Managing Digital Files
24(2)
Keyboard Shortcuts
24(1)
Managing File Extensions
25(1)
Disk and Data Encryption
25(1)
Other Computer Features
26(1)
Speech Recognition
26(1)
Handling Minor Problems
27(1)
Summary
27(1)
Applications and Competencies
28(2)
3 Basic Computer Network Concepts
30(18)
A Historical Perspective of the Internet
31(1)
Network Connections Essentials
31(4)
Types of Networks
32(1)
Network Connections
33(1)
Network Connection Speed
34(1)
IP Addresses
34(1)
Domain Name System
35(1)
The World Wide Web
35(1)
Web Browsers
35(1)
Troubleshooting an URL
36(1)
Online Security
36(9)
Computer Ma/ware
36(5)
Protection Against Malware
41(1)
Hoaxes
42(3)
Security Pitfalls
45(1)
Summary
45(1)
Applications and Competencies
46(2)
4 Social and Professional Networking
48(15)
E-mail
49(1)
E-mail Signature
49(1)
Out-of-Office Replies
50(1)
Managing E-mail
50(1)
E-mail Etiquette
50(1)
Acronyms and Emoticons
50(1)
Web 2.0
50(1)
Social and Professional Networking
51(6)
Networking Sites
51(1)
Blogs
52(3)
Content Sharing
55(1)
Pros and Cons for Using Social Media for Professional Networking
55(1)
Safe Networking
56(1)
Collaborative Sharing and Collective Intelligence
57(4)
Group Discussion Forums
57(2)
Internet Telephone
59(1)
Teleconferencing
59(1)
Podcasts
60(1)
Social Bookmarking
60(1)
Summary
61(1)
Applications and Competencies
61(2)
Unit II: Computer Applications For Your Professional Career 63(76)
5 Authoring Scholarly Word Documents
65(15)
Steps for Writing a Scholarly Paper
66(3)
Step 1: Researching the Paper Topic
66(1)
Step 2: Choosing the Word Processing Tool
66(1)
Step 3: Writing the Paper
66(3)
The APA Paper Formatting Requirements
69(4)
Title Page
69(1)
Abstract and Keywords
69(1)
Body of the Paper
69(2)
References
71(2)
APA Template
73(1)
Special Considerations for Scholarly Papers
73(1)
Special Considerations for Academic Papers
73(1)
Special Considerations for Journal Manuscripts
73(1)
Other Word Processing Tools
74(3)
Spelling and Grammar Check
74(1)
Page Ruler
74(1)
Format Painter
74(1)
Automatic Bullets and Numbers
75(1)
Find and Replace
75(1)
Table of Contents
75(1)
Footnotes and Endnotes
75(1)
Track Changes Tool
76(1)
Collaboration
76(1)
Mail Merge
76(1)
Accessibility
76(1)
Language Translation
77(1)
Learning New Word Processing Skills
77(2)
Summary
79(1)
Applications and Competencies
79(1)
6 Authoring Scholarly Slide Presentations
80(19)
Using Slideshows in Nursing
81(4)
Principles for All Presentations
82(1)
Computer Slide Models
83(1)
Presentation Styles
83(2)
Presentation Software
85(1)
Compatibility of Software
85(1)
Collaborating on Slideshow Software Design
85(1)
Basics of Slide Creation
85(2)
Views of the Slides
86(1)
Layers
86(1)
Creating the Presentation
87(5)
Storyboarding
87(1)
Content
87(2)
Accessibility
89(1)
Special Effects
89(3)
Speaker Notes
92(1)
Creating a Show That Allows for Nonlinear Presentations
92(1)
The Presentation
92(1)
Handouts
92(1)
Transferring to the Web
93(1)
The Oral Presentation
93(1)
Poster Presentations
93(2)
General Guidelines for Poster Design
94(1)
Poster Sections
94(1)
Poster Handouts
95(1)
Learning New Presentation Skills
95(1)
Summary
95(2)
Applications and Competencies
97(2)
7 Mastering Spreadsheet Software to Assess Quality Outcomes
99(19)
Uses of Spreadsheets in Nursing
100(1)
Tips for Better Spreadsheets
101(1)
Spreadsheets
102(6)
The Spreadsheet Window
102(1)
Spreadsheet Basics
102(1)
Spreadsheet Power
103(1)
Formulas
103(2)
Formatting Cells
105(1)
Text to Columns
106(1)
Freezing Rows and Columns
106(1)
Using Automatic Data Entry
106(1)
Data Validation
106(1)
Forms
107(1)
Formatting a Spreadsheet for Use in a Database
107(1)
Linking Cells and Worksheets From Other Sources
107(1)
Data Protection and Security
108(1)
Charts
108(5)
Chart Basics
108(4)
Creating the Chart
112(1)
Dashboards
112(1)
Pivot Tables and Pivot Charts
113(1)
Accessibly
113(1)
Printing
113(1)
Learning New Spreadsheet Skills
114(1)
Summary
115(1)
Applications and Competencies
115(3)
8 Databases: Creating Information from Data
118(21)
Uses of Databases in Nursing
119(1)
Database Software
119(1)
Anatomy of a Database
120(2)
Tables
120(1)
Queries
120(2)
Forms
122(1)
Reports
122(1)
Database Concepts and Terminology
122(5)
Database Models
123(4)
Creating a Simple Database
127(4)
Create and Save the Database File
127(1)
Create the Tables
127(3)
Create a Query
130(1)
Create a Form
130(1)
Create a Report
131(1)
Summary for Creating a Simple Database
131(1)
Manipulating Data in Databases
131(3)
Sorting
131(1)
Querying
132(2)
Secondary Data Use
134(1)
Discovering Knowledge in Large Databases
135(1)
Data Mining
135(1)
Online Analytical Processing
136(1)
Structured Query Language
136(1)
Summary
136(1)
Applications and Competencies
137(2)
Unit III: Information Competency 139(74)
9 Information Literacy: A Road to Evidence-Based Practice
141(20)
Information Literacy Competencies for Nurses
142(3)
Impact of the Healthcare Professional's Information Literacy
143(1)
Teaching Information Literacy Skills
143(1)
Critical Thinking and Clinical Reasoning
144(1)
Knowledge Generation
145(1)
Knowledge Dissemination Activities
145(1)
Information Technology Skills
145(1)
Clinical Practice and Informatics
145(5)
Evidence-Based Practice for Nursing
146(1)
Barriers and Facilitators for Evidence-Based Practice
146(1)
PICO: Defining the Clinical Question
147(2)
Evidence-Based Research Models Using PICO
149(1)
Innovations to Support Translational Research
150(1)
Nursing Evidence-Based Practice and the Stevens Star Model of Knowledge Transformation
150(1)
Nursing Information on the Internet
150(7)
Scholarly Journal Articles
151(2)
Discovering and Evaluating Website Health Information on the Internet
153(3)
Government and Not-for-Profit Health and Disease Specialty Organizations
156(1)
Professional Nursing Organizations
156(1)
Laws, Rules, and Regulations
156(1)
Online Evidence-Based Resources
156(1)
Summary
157(1)
Applications and Competencies
158(3)
10 Finding Knowledge in the Digital Library Haystack
161(15)
Digital Library Basics
162(1)
Reference Management Software
162(1)
Library Guides and Tutorials
163(2)
Subject Headings
163(1)
Searching Using MeSH Terms
163(1)
Using a Search Interface
164(1)
Bibliographic Databases Pertinent to Nursing
165(3)
CINAHL
165(1)
MEDL/NE/PubMed
165(2)
Cochrane Library
167(1)
PsycINFO and PsycARTICLES
168(1)
Embarking on the Quest for Knowledge
168(5)
Step 1: Questioning Practice: Recognizing an Information Need
168(1)
Step 2: Searching for Appropriate Evidence
168(4)
Step 3: Critically Analyzing the Literature Findings
172(1)
Step 4: Applying/Implementing the Search Findings
172(1)
Step 5: Evaluating the Result and Effectiveness of Practice Changes
173(1)
Challenges to the Adoption of Evidence-Based Nursing
173(1)
Summary
174(1)
Applications and Competencies
174(2)
11 Mobile Computing
176(15)
Mobile-Computing Basics
177(1)
History of Mobile Computing
177(1)
Smartphones and Tablet Devices
177(1)
Smart watches
178(1)
Understanding Mobile Computer Concepts
178(4)
Smartphones and Tablet Devices Defined
178(1)
Wi-Fi Mobile Computer Operating Systems
179(1)
Display
180(1)
Battery
180(1)
Memory
180(1)
Data Entry
181(1)
Synchronization (Sync)
181(1)
Connectivity
181(1)
Advantages and Disadvantages of Using Mobile Devices in Nursing and Nursing Education
182(5)
Use in Nursing Education
183(1)
Use of Mobile Devices in Clinical Practice
184(2)
Use of Mobile Devices in Nursing Research
186(1)
Use of Mobile Devices to Read eBooks
186(1)
Use of Mobile Devices for Library Searches
187(1)
Data Security Issues
187(1)
Future Trends
188(1)
Summary
188(1)
Applications and Competencies
189(2)
12 Informatics Research
191(22)
Data Analysis and Research in Medicine and Nursing
191(2)
History
192(1)
Use of Technology Today
192(1)
Statistics Basics
193(4)
Online Resources for Statistics Basics
193(1)
Software for Statistical Analysis
193(1)
BrightStat Free Software
194(1)
Application Exercise
195(2)
Obtaining Data Sets from the Internet
197(1)
DataFerrett
197(1)
Agency for Healthcare Research and Quality
197(1)
Centers for Medicare and Medicaid Services
198(1)
Canadian Data Sets
198(1)
World Health Organization Data
198(1)
National Institute of Nursing Research
198(1)
Research Evidence in Nursing
198(3)
Research Findings in Informatics
201(7)
The "Big Data" Revolution
202(1)
Current Trends on Research and Technology
202(6)
Summary
208(1)
Applications and Competencies
208(5)
Unit IV: The Evolving Healthcare Paradigm 213(62)
13 Consumer Informatics Benefits
215(12)
Implementing the Promise of the Internet in Healthcare
216(9)
Electronic Medical Record
218(1)
Electronic Health Record
218(1)
Personal Health Record
219(6)
Summary
225(1)
Applications and Competencies
225(2)
14 The Empowered Consumer
227(20)
Consumer Informatics
228(1)
Health Numeracy and Literacy Competencies for Consumers
228(4)
Assessing Health/Numeracy Literacy
232(1)
Addressing Health Literacy Issues
232(9)
Oral Communication
233(1)
Written Communication
233(1)
Empowering the Healthcare Consumer for Self-Management
234(6)
Providing Supportive Systems
240(1)
Providing Web-Based Patient Information
241(2)
Creating a Web Page
242(1)
Summary
243(1)
Applications and Competencies
243(4)
15 Interoperability at the National and the International Levels
247(16)
Interoperability Defined
248(1)
Levels of Interoperability
248(1)
Standards
249(2)
US Efforts for Promoting Interoperable Electronic Health Records
251(4)
Office of the National Coordinator for Health Information Technology
251(2)
Health IT Adoption Surveys
253(1)
U.S. Public Health Information Network
254(1)
Unified Medical Language System
254(1)
Effect of US Efforts on Nursing and Patient Care
255(1)
International Standards Organizations
255(4)
International Organization for Standardization
255(1)
International Electrical Commission
255(1)
ASTM International
255(1)
Health Level Seven
256(1)
International Classification of Disease
256(1)
International Classification of Functioning, Disability, and Health
257(1)
Digital Imaging and Communications in Medicine
258(1)
Comite Europeen de Normalisation
258(1)
International Health Terminology Standards Development Organization
258(1)
Development of International Standards
258(1)
Billing Terminology Standardization
259(1)
International Classification of Disease: Clinical Modification
259(1)
Medicare Severity Diagnosis- Related Groups
259(1)
The Healthcare Common Procedure Coding System
260(1)
Outcome and Assessment Information Set
260(1)
Summary
260(1)
Applications and Competencies
261(2)
16 Nursing Documentation in the Age of the Electronic Health Record
263(12)
Nursing and Documentation
264(6)
Invisibility of Nursing Data
264(1)
Revealing Nursing Data
265(2)
Standardized Terminologies
267(3)
Standardizing Clinical Documentation Terminology
270(1)
Concepts for Understanding Standardized Terminologies
271(1)
Issues With Standardized Nursing Terminologies
271(1)
Summary
272(1)
Applications and Competencies
272(3)
Unit V: Healthcare Informatics 275(94)
17 Nursing Informatics: Theoretical Basis, Education Program, and Profession
277(20)
Theories That Lend Support to Informatics
278(7)
Nursing Informatics Theory
278(2)
Sociotechnical Theory and Social Informatics
280(1)
Change Theories
280(2)
General Systems Theory
282(1)
Chaos Theory
283(1)
Cognitive Science
284(1)
Usability Theory
284(1)
Learning Theories
284(1)
Summary of Theories
284(1)
Informatics in Educational Preparation
285(2)
Informatics for All Nurses
286(1)
Nursing Informatics as a Specialty
287(2)
Florence Nightingale's Role in Nursing Informatics
288(1)
Informatics Nurse Specialist Certification
288(1)
Roles for Nurses in the Informatics Specialty
289(4)
Informatics Nurse
290(1)
Informatics Nurse Specialist
291(2)
Informatics Organizations
293(1)
Multidisciplinary Groups
293(1)
Nursing Informatics Profession Associations
293(1)
Summary
294(1)
Applications and Competencies
295(2)
18 Electronic Health Records and Incentives for Use
297(11)
EMR, EHR, ePHR, and Their Relationships to Emerging Clinical Information Systems
298(1)
Data Standards
298(1)
The Need for EHRs
299(4)
Paper Records
300(1)
Weaknesses of Paper Records
300(1)
Electronic Records
301(2)
The Electronic Record and Quality Improvement
303(2)
The Electronic Records Privacy and Security: HIPAA Revisited
305(1)
Summary
306(1)
Applications and Competencies
306(2)
19 Design Considerations for Healthcare Information Systems
308(15)
Systems Life Cycle
309(1)
Project Management
310(11)
Step 1: Initiating
310(1)
Step 2: Planning
311(3)
Step 3: Executing
314(6)
Step 4: Controlling
320(1)
Step 5: Closing
320(1)
Summary
321(1)
Applications and Competencies
321(2)
20 Quality Measures and Specialized Electronic Healthcare Information Systems
323(12)
Quality Measures for Health Information Technology
324(1)
Quality Payment Program
324(1)
EHR Certification
324(1)
HIT Research and Analysis Reports
325(1)
Specialty Healthcare Information Systems
325(1)
Admission, Discharge, and Transfer
325(1)
Financial Systems
325(1)
Clinical Information Systems
326(4)
Ancillary Systems
326(1)
Clinical Documentation
327(1)
Computerized Provider Order Entry
327(1)
Medication Administration
328(2)
Managing Patient Flow
330(1)
Tracking Systems Solutions
330(1)
Voice Communication Systems
331(1)
Point-of-Care Systems
331(1)
Summary
332(1)
Applications and Competencies
332(3)
21 Electronic Healthcare System Issues
335(18)
The Adoption Model for the Electronic Medical Record
336(2)
Strategic Planning
338(1)
Return on Investment
338(1)
Reimbursement
339(1)
Issues Related to Electronic Health Information
340(1)
Interoperability Standards
340(1)
User Design
340(1)
Workflow Redesign
341(1)
Unintended Consequences of Introduction of Electronic System
341(1)
CPOE
341(1)
Decision Support Systems
342(1)
Rules and Regulations: The Joint Commission
342(1)
Disease Surveillance Systems and Disaster Planning
343(1)
Syndromic Surveillance
343(1)
Disaster Response and Planning
343(1)
Protection of Healthcare Data
344(4)
Health Insurance Portability and Accountability Act
344(1)
Privacy
345(1)
Confidentiality
345(2)
Data Security
347(1)
Radiofrequency Identification
348(1)
Summary
349(1)
Applications and Competencies
350(3)
22 Telehealth Evolving Trends
353(16)
Telehealth Basics
354(1)
Store and Forward Technology
354(1)
Synchronous Telehealth
354(1)
Telenursing
354(1)
Other Telehealth Examples
355(8)
Telehomecare
355(5)
Telemental Health
360(1)
Clinic Visits
360(1)
E-Intensive Care Units
360(2)
Teletrauma Care
362(1)
Disaster Healthcare
362(1)
Education Component of Telehealth Projects
363(1)
Issues With Telehealth
364(1)
Reimbursement Issues
364(1)
Medicolegal Issues
364(1)
Technical Issues
364(1)
Summary
365(1)
Applications and Competencies
365(4)
Unit VI: Computer Uses In Healthcare Beyond Clinical Informatics 369(55)
23 Educational Informatics: e-Learning
370(23)
E-Learning Defined
370(1)
Benefits for the Learner
371(1)
How We Learn
371(2)
Dale's Cone of Experience
371(1)
Learning Styles
372(1)
Bloom's Taxonomy and Learning Methods
372(1)
E-Learning Basics
373(5)
Examples of E-Learning Purposes
373(1)
Types and Methods of Instruction
374(1)
Quality of Instruction in E-Learning
375(1)
Role of Instructor in E-Learning
376(1)
Accessibility of E-Learning
376(1)
Pros and Cons of E-Learning
377(1)
Types of E-Learning
378(9)
Drill and Practice
378(1)
Tutorials
378(1)
Simulations
379(3)
Virtual Reality (VR)
382(2)
Resources Supporting Affective Component of Learning
384(1)
Instructional Games
384(1)
Online Assessments and Surveys
385(2)
MERLOT: Web-Based Learning Resources
387(1)
Future Trends
388(1)
Summary
389(1)
Applications and Competencies
389(4)
24 Informatics in Management and Quality Improvement
393(15)
Tools
394(5)
Financial Management: Spreadsheets
394(1)
Process Improvement
395(3)
Human Resource Management
398(1)
Using Data to Improve Outcomes: Quality Improvement and Benchmarking
399(2)
Quality Safety Education for Nurses (QSEN)
399(1)
Core Measures
400(1)
Consumer Assessment of Health Providers and Systems: Hospital Survey
400(1)
National Database of Nursing Quality Indicators
400(1)
Big Data
401(1)
Business Intelligence in Healthcare Systems
401(1)
Patient Care Management
401(1)
Workflow
402(1)
Employee Scheduling
402(1)
Patient Classification Systems (Acuity Applications)
403(1)
Clinical Information Systems
403(2)
Summary
405(1)
Applications and Competencies
405(3)
25 Legal and Ethical Issues
408(16)
Ethics
409(1)
Code of Ethics for Nurses
409(1)
Code of Ethics for Informatics Professional Organization Members
410(1)
Laws, Rules, and Regulations
410(4)
Data Security Breaches
410(2)
The HI TECH Act and H/PAA Protection
412(2)
The Limitations of HIPAA Protection
414(1)
Legal and Ethical Issues Associated with Telehealth
414(1)
Implications of Implanted Radiofrequency Identification (RFID) and Near-Field Communication (NFC) Chip Technology
415(1)
Legal and Ethical Issues for the Use of Interactive Web Applications
416(1)
Legal and Ethical Issues for the Use of Nanotechnology
416(1)
Legal and Ethical Issues for the Use of Wearable Computing
416(1)
Copyright Law
417(3)
Fair Use
417(1)
Not Protected by Copyright
417(1)
History of Copyright
417(3)
Summary
420(1)
Applications and Competencies
421(3)
Glossary 424(15)
Index 439