|
Chapter 1 Introduction to Management in the Fire Service |
|
|
1 | (19) |
|
|
2 | (1) |
|
|
3 | (1) |
|
Guidelines for Fire Service and Leadership Aspects of Decisions |
|
|
4 | (1) |
|
Specific Decision Guidelines |
|
|
5 | (4) |
|
Fire Service--Specific Decision Guidelines |
|
|
5 | (3) |
|
|
8 | (1) |
|
Use of This Text in Volunteer and Combination Fire Departments |
|
|
9 | (3) |
|
|
12 | (8) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
12 | (2) |
|
Scenario Analysis: Leadership Perspective |
|
|
14 | (6) |
|
Chapter 2 Management Functions In the Fire Service and Fire Officer Responsibilities |
|
|
20 | (24) |
|
|
21 | (1) |
|
|
22 | (4) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
23 | (1) |
|
Scenario Analysis: Leadership Function Perspective |
|
|
24 | (2) |
|
Management Functions in the Fire and Emergency Service: Areas of Fire and Emergency Service Responsibility |
|
|
26 | (6) |
|
|
26 | (2) |
|
|
28 | (1) |
|
|
29 | (2) |
|
Public Information and Community Relations |
|
|
31 | (1) |
|
Equipment, Apparatus, and Buildings |
|
|
32 | (1) |
|
Public Fire and Life Safety Education |
|
|
32 | (1) |
|
Important Non-firefighting Functions |
|
|
32 | (1) |
|
Organizational Structure of a Fire Department |
|
|
32 | (4) |
|
|
34 | (1) |
|
|
34 | (1) |
|
|
34 | (1) |
|
|
34 | (1) |
|
|
34 | (2) |
|
Fire Officer Responsibilities |
|
|
36 | (8) |
|
Responsibilities of the Chief |
|
|
36 | (2) |
|
Responsibilities of Intermediate-Level Officers |
|
|
38 | (1) |
|
Responsibilities of Chief's Aides |
|
|
38 | (1) |
|
Responsibilities of Company Officers |
|
|
39 | (5) |
|
Chapter 3 Commanding the Response to an Emergency Incident |
|
|
44 | (29) |
|
|
45 | (4) |
|
|
49 | (4) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
49 | (1) |
|
Scenario Analysis: Leadership Perspective |
|
|
50 | (3) |
|
NIMS, ICS, and Emergency Scene Operations |
|
|
53 | (13) |
|
Incident Command System (ICS) |
|
|
53 | (2) |
|
Preincident Planning and Other Preparations |
|
|
55 | (1) |
|
Developing the Strategy for Incident Attack |
|
|
56 | (2) |
|
Defining the Problem and Obtaining the Information |
|
|
58 | (1) |
|
Defining and Evaluating Strategy Alternatives |
|
|
59 | (4) |
|
Allocating Resources: A Major Consideration in Evaluating Strategy Alternatives |
|
|
63 | (2) |
|
Selecting the Best Alternative Strategy |
|
|
65 | (1) |
|
Developing Emergency Scene Tactics |
|
|
66 | (1) |
|
|
66 | (1) |
|
Communications at the Emergency Incident |
|
|
66 | (7) |
|
The Meaning of "Words and Their Transmission |
|
|
67 | (1) |
|
Improving Communications with the Ladder of Abstractions |
|
|
67 | (1) |
|
Application of the Leadership Guidelines to Communication at the Incident |
|
|
68 | (5) |
|
Chapter 4 Fire Prevention and Code Enforcement |
|
|
73 | (34) |
|
|
74 | (2) |
|
|
76 | (4) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
76 | (1) |
|
Scenario Analysis: Leadership Perspective |
|
|
77 | (3) |
|
Fire Prevention and Code Enforcement: Functional Issues |
|
|
80 | (3) |
|
Function of Fire Prevention |
|
|
80 | (1) |
|
History of Fire Prevention: A Brief Overview |
|
|
80 | (2) |
|
Fire Prevention Codes, Standards, and Recommended Practices |
|
|
82 | (1) |
|
Organization for Fire Prevention |
|
|
83 | (1) |
|
Chief of Fire Prevention or Local Fire Marshal |
|
|
83 | (1) |
|
Fire Inspector or Fire Prevention Officer |
|
|
83 | (1) |
|
|
83 | (1) |
|
Responsibility for Fire Prevention |
|
|
83 | (1) |
|
Alternative Organizational Patterns |
|
|
84 | (1) |
|
Fire Prevention Activities in Volunteer Departments |
|
|
84 | (1) |
|
Standards, Codes, and Enabling Legislation |
|
|
84 | (4) |
|
|
84 | (1) |
|
National Fire Protection Association (NFPA) |
|
|
85 | (1) |
|
American Insurance Association (AIA) |
|
|
86 | (1) |
|
Underwriters Laboratories |
|
|
86 | (1) |
|
|
86 | (1) |
|
|
86 | (1) |
|
|
87 | (1) |
|
Local Codes and Ordinances |
|
|
87 | (1) |
|
|
88 | (7) |
|
Types of Inspections and Personnel |
|
|
89 | (1) |
|
Objectives of Inspections |
|
|
90 | (1) |
|
|
91 | (2) |
|
Private Dwelling Inspections |
|
|
93 | (1) |
|
Reasons for Code Violations |
|
|
93 | (1) |
|
|
94 | (1) |
|
Role of the Company Officer in Inspections |
|
|
94 | (1) |
|
Fire Department Functions Related to Fire Prevention |
|
|
95 | (2) |
|
|
95 | (1) |
|
|
95 | (1) |
|
Public Fire and Life Safety Education |
|
|
96 | (1) |
|
|
96 | (1) |
|
|
96 | (1) |
|
|
97 | (1) |
|
Personnel Assignment and Fire Prevention Priorities |
|
|
97 | (10) |
|
Barriers to the Expansion of Fire Prevention Activities |
|
|
98 | (1) |
|
Ways to Expand Fire Prevention Activities |
|
|
98 | (1) |
|
Role of the Company Officer in Fire Prevention |
|
|
98 | (1) |
|
Fire Prevention Goals and Objectives for the Company Officer and Chief |
|
|
99 | (1) |
|
Legal Foundations for Activities to Enforce Fire Code Regulations |
|
|
99 | (1) |
|
Individual Rights vs. Public Protection |
|
|
99 | (1) |
|
Fire Code Retroactivity in Life Safety Considerations |
|
|
100 | (1) |
|
Role of the Company Officer in Legal Matters |
|
|
101 | (6) |
|
Chapter 5 Fire and Life Safety Education |
|
|
107 | (22) |
|
|
108 | (2) |
|
|
110 | (4) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
110 | (2) |
|
Scenario Analysis: Leadership Perspective |
|
|
112 | (2) |
|
Overview of Fire and Life Safety Education |
|
|
114 | (3) |
|
Organizing for Fire and Life Safety Education Programs |
|
|
117 | (12) |
|
|
118 | (1) |
|
Setting Goals and Objectives |
|
|
118 | (2) |
|
Distributing Program Materials |
|
|
120 | (1) |
|
|
120 | (4) |
|
Monitoring, Evaluating, and Improving the Program |
|
|
124 | (5) |
|
Chapter 6 Preincident Planning and Related Loss Reduction Activities |
|
|
129 | (29) |
|
|
130 | (2) |
|
|
132 | (6) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
133 | (2) |
|
Scenario Analysis: Leadership Perspective |
|
|
135 | (3) |
|
|
138 | (10) |
|
The Preincident Planning Process |
|
|
139 | (1) |
|
Description of the Preincident Plan |
|
|
139 | (7) |
|
Use and Application of Preincident Plans |
|
|
146 | (1) |
|
Preincident Planning in the Volunteer Sector |
|
|
146 | (1) |
|
Role of the Company Officer and the Eight Leadership Guidelines |
|
|
147 | (1) |
|
Use of Electronic Data Processing Equipment in Preincident Plans |
|
|
147 | (1) |
|
Water Supplies and Systems |
|
|
148 | (4) |
|
Elements of the Water Supply |
|
|
149 | (1) |
|
Adequacy and Reliability of the Water Supply |
|
|
149 | (1) |
|
Standpipes and Automatic Sprinkler Systems |
|
|
150 | (1) |
|
|
150 | (1) |
|
Department Organization to Ensure Adequate Water Supplies |
|
|
150 | (1) |
|
Role of the Company Officer in Ensuring Adequate Water Supply |
|
|
151 | (1) |
|
|
152 | (6) |
|
|
152 | (1) |
|
|
153 | (1) |
|
Role of the Company Officer in Fire Investigations |
|
|
153 | (5) |
|
Chapter 7 Management of Physical Resources |
|
|
158 | (37) |
|
|
159 | (2) |
|
|
161 | (7) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
162 | (2) |
|
Scenario Analysis: Leadership Perspective |
|
|
164 | (4) |
|
Physical Resources of the Fire Department |
|
|
168 | (19) |
|
|
168 | (3) |
|
|
171 | (12) |
|
|
183 | (4) |
|
Managing the Physical Resources |
|
|
187 | (1) |
|
Procurement of Physical Resources |
|
|
187 | (1) |
|
Use of Physical Resources |
|
|
187 | (1) |
|
Challenges in the Management of Physical Resources |
|
|
188 | (1) |
|
Evaluating the Adequacy and Quality of Physical Resources |
|
|
188 | (7) |
|
Chapter 8 Management of Financial Resources |
|
|
195 | (17) |
|
|
196 | (1) |
|
|
197 | (2) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
197 | (1) |
|
Scenario Analysis: Leadership Perspective |
|
|
198 | (1) |
|
Where Does Public Money Come From? |
|
|
199 | (2) |
|
|
201 | (5) |
|
|
202 | (3) |
|
|
205 | (1) |
|
|
206 | (1) |
|
|
206 | (6) |
|
|
207 | (1) |
|
|
207 | (1) |
|
|
207 | (5) |
|
Chapter 9 Fire Service Personnel Management |
|
|
212 | (32) |
|
|
213 | (2) |
|
|
215 | (4) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
216 | (1) |
|
Scenario Analysis: Leadership Perspective |
|
|
216 | (3) |
|
Personnel Management Functions |
|
|
219 | (16) |
|
Staffing: Recruiting, Selecting, Hiring, Placing, and Promoting Personnel |
|
|
219 | (6) |
|
Administration of Disciplinary Action and Termination of Employees |
|
|
225 | (1) |
|
|
226 | (1) |
|
|
227 | (3) |
|
|
230 | (1) |
|
Training and Development Programs |
|
|
231 | (2) |
|
Administering Performance Evaluation Programs |
|
|
233 | (1) |
|
Advising on and Monitoring Employee Policies and Services |
|
|
233 | (1) |
|
|
233 | (1) |
|
Labor Relations, Human Relations, and Related Advisory Activities |
|
|
234 | (1) |
|
Laws and Regulations Influencing Fire Personnel Management |
|
|
235 | (9) |
|
Wage and Hour Laws and Regulations |
|
|
235 | (1) |
|
Equal Employment Opportunity |
|
|
235 | (1) |
|
|
235 | (1) |
|
Affirmative Action Programs |
|
|
236 | (3) |
|
Occupational Safety and Health Regulations |
|
|
239 | (5) |
|
Chapter 10 Employee Relations in the Fire Service |
|
|
244 | (26) |
|
|
245 | (1) |
|
|
246 | (2) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
246 | (1) |
|
Scenario Analysis: Leadership Perspective |
|
|
247 | (1) |
|
|
248 | (10) |
|
Labor Relations in Volunteer Fire Departments |
|
|
248 | (1) |
|
Role of the Personnel Office |
|
|
248 | (1) |
|
|
249 | (3) |
|
|
252 | (1) |
|
International Association of Fire Fighters (IAFF) |
|
|
252 | (1) |
|
|
253 | (1) |
|
|
253 | (4) |
|
Relations Between Union Leaders and Managers |
|
|
257 | (1) |
|
Nonunion Labor Relations (Employee or Human Relations) |
|
|
258 | (12) |
|
|
259 | (1) |
|
Harassment in the Workplace |
|
|
260 | (2) |
|
Administration of Grievances in Departments Without a Union |
|
|
262 | (1) |
|
|
263 | (1) |
|
|
263 | (7) |
|
Chapter 11 Training as a Management Function |
|
|
270 | (35) |
|
|
271 | (1) |
|
|
272 | (5) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
273 | (1) |
|
Scenario Analysis: Leadership Perspective |
|
|
273 | (4) |
|
Training in the Fire Service |
|
|
277 | (12) |
|
Training Standards and Professional Qualifications |
|
|
278 | (1) |
|
|
279 | (2) |
|
Requirements for NIMS Training |
|
|
281 | (2) |
|
Training in Volunteer Departments |
|
|
283 | (1) |
|
Perspectives on the Learning Process |
|
|
283 | (4) |
|
Conditions Influencing the Effectiveness of Learning |
|
|
287 | (2) |
|
|
289 | (3) |
|
Using a Knowledge/Skill Profile: What Does the Learner Need to Learn? |
|
|
289 | (1) |
|
Analyzing Team Learning Needs |
|
|
290 | (1) |
|
Setting Learning Goals or Objectives |
|
|
291 | (1) |
|
Delivering Learning Programs |
|
|
291 | (1) |
|
|
291 | (1) |
|
|
292 | (5) |
|
Instructional Techniques for Acquisition of New Knowledge or Skills |
|
|
292 | (2) |
|
Instructional Techniques for Demonstrating New Knowledge or Skills |
|
|
294 | (1) |
|
Instructional Techniques for Personal Application of New Knowledge or Skills |
|
|
295 | (2) |
|
Coaching and Mentoring: A Technique for Continuing Learning |
|
|
297 | (1) |
|
Guidelines for a Satisfying and Effective Instructional Program |
|
|
297 | (8) |
|
Chapter 12 Fire Department Services Beyond Firefighting |
|
|
305 | (23) |
|
|
306 | (2) |
|
|
308 | (3) |
|
Scenario Analysis: Fire Service Function Perspective |
|
|
308 | (2) |
|
Scenario Analysis: Leadership Perspective |
|
|
310 | (1) |
|
Emergency Medical Services: Prehospital Care for the Injured and Acutely III |
|
|
311 | |
|
|
311 | (1) |
|
|
312 | (1) |
|
The Future of EMS in the Fire Service |
|
|
312 | (1) |
|
Support for Fire Service EMS |
|
|
313 | (1) |
|
Fire Officer Issues in EMS |
|
|
314 | (1) |
|
Confined Space and Special Rescue Operations |
|
|
314 | (1) |
|
Hazardous Materials Response |
|
|
315 | (4) |
|
Understanding Hazardous Materials |
|
|
315 | (1) |
|
Federal Legislation and Regulations Involving Hazardous Materials |
|
|
316 | (2) |
|
Prevention of Emergency Incidents Involving Hazardous Materials |
|
|
318 | (1) |
|
Emergency Responses Involving Hazardous Material Incidents |
|
|
318 | (1) |
|
Airport Rescue/Firefighting Services |
|
|
319 | (1) |
|
Community Disaster Planning, Preparedness, and Response |
|
|
319 | (2) |
|
Planning and Preparedness |
|
|
319 | (2) |
|
|
321 | (1) |
|
Community Emergency Consultation |
|
|
321 | (1) |
|
|
321 | (7) |
Appendix A Additional Insights |
|
328 | (45) |
Appendix B FESHE Correlation Guide |
|
373 | (1) |
Appendix C Imperial and Metric Conversions |
|
374 | (4) |
Glossary |
|
378 | (9) |
Index |
|
387 | |