Muutke küpsiste eelistusi

Negotiate Like a Local: 7 Mindsets to Increase Your Success Rate in International Business

  • Formaat: 168 pages, kõrgus x laius x paksus: 2362x1672x0.40 mm
  • Ilmumisaeg: 23-Oct-2017
  • Kirjastus: Createspace Independent Pub
  • ISBN-10: 1976340136
  • ISBN-13: 9781976340130
Teised raamatud teemal:
  • Formaat: 168 pages, kõrgus x laius x paksus: 2362x1672x0.40 mm
  • Ilmumisaeg: 23-Oct-2017
  • Kirjastus: Createspace Independent Pub
  • ISBN-10: 1976340136
  • ISBN-13: 9781976340130
Teised raamatud teemal:
An invaluable guide to anybody involved in international negotiations in business or any other field. Although supply chains and communications may have globalized, stubborn cultural differences between people remain. The authors have extensive experience and some illuminating anecdotes, but, importantly, they have filtered their experience through established research into cultural differences, and consequently, their guidance is reliable and transferable. Adapting to local styles of doing business is often the difference between success and failure – this book gives the reader a valuable advantage.— Professor David Arnold, London Business School (UK), China Europe International Business School (Shanghai, China)The book is eminently practical. It reads like a novel, using brief and clear summary of theory, well-chosen metaphors and a wealth of examples from real business life. Read it before establishing new contacts, and return to it when you wish to make sense of your experiences. I have no doubt that both you and your future business partners will benefit.— Professor Gert Jan Hofstede, Wageningen University
1 Introduction 13(4)
2 Why this book? Who is it for?
How should you use it?
17(4)
3 Introduction to the 6D model 21(6)
3.1 Power Distance Index (PDI) or attitude towards hierarchy
22(1)
3.2 Individualism versus Collectivism (IDV) or attitude towards groups
23(1)
3.3 Masculinity versus Femininity (MAS) or attitude towards motivation
23(1)
3.4 Uncertainty Avoidance Index (UAI) or attitude towards uncertainty
24(1)
3.5 Long Term Orientation (LTO) or attitude towards time
24(1)
3.6 Indulgence versus Restraint (IDV) or attitude towards happiness
25(2)
4 The 6 Steps of the Sales Process 27(8)
4.1 Establishing contact
28(1)
4.2 Establishing trust
29(1)
4.3 Identifying the needs
29(1)
4.4 Presenting the commercial proposal
30(2)
4.5 Negotiating the price
32(1)
4.6 Closing the deal
33(2)
5 The 7 Mindsets of International Negotiation 35(12)
Measure your personal cultural preferences using Hofstede Insights' Culture Compass™
38(2)
5.1 Negotiation is a contest (chapter 6)
40(1)
5.2 Negotiation is a process (chapter 7)
40(1)
5.3 Negotiation is a search for win-win (chapter 8)
41(1)
5.4 Negotiation is a diplomatic ballet (chapter 9)
42(1)
5.5 Negotiation is an exchange of favours (chapter 10)
43(1)
5.6 Negotiation is a marathon (chapter 11)
44(1)
5.7 Negotiation is a search for perfection (chapter 12)
45(2)
Mindset 1: Negotiating with the 'Competitor' 47(18)
6.1 Why do we call them the Competitors?
48(8)
6.1.1 The negotiation is a contest
49(1)
6.1.2 The use of first names
49(1)
6.1.3 'We are not the company'
50(1)
6.1.4 Emotion is a sign of weakness
50(1)
6.1.5 Comfortable with uncertainty
51(2)
6.1.6 Short term orientation
53(1)
6.1.7 British politeness
53(3)
6.2 The 6 steps of the sales process with the Competitor
56(9)
6.2.1 Establishing contact
56(1)
6.2.2 Establishing trust
57(1)
6.2.3 Identifying the needs
58(1)
6.2.4 Presenting the commercial proposal
59(1)
6.2.5 Negotiating the price
60(1)
6.2.6 Closing the deal
61(4)
Mindset 2: Negotiating with the 'Organiser' 65(12)
7.1 Why do we call them the Organisers?
66(4)
7.1.1 The Organiser is very process-minded
66(1)
7.1.2 The perception of the organisation
67(1)
7.1.3 Functional hierarchy
67(1)
7.1.4 Avoidance of uncertainty
67(1)
7.1.5 Be the best
68(1)
7.1.6 Invest today for a better tomorrow
68(2)
7.2 The 6 steps of the sales process with the Organisers
70(7)
7.2.1 Establishing contact
70(1)
7.2.2 Establishing trust
70(1)
7.2.3 Identifying the needs
71(1)
7.2.4 Presenting the commercial proposal
72(1)
7.2.5 Negotiating the price
73(1)
7.2.6 Closing the deal
74(3)
Mindset 3: Negotiating with the 'Connected' 77(10)
8.1 Why do we call them the Connected?
78(3)
8.1.1 The quest for balance and consensus
78(1)
8.1.2 The perception of the organisation
79(1)
8.1.3 The market price
79(1)
8.1.4 Reputation and size of your company
79(2)
8.2 The 6 steps of the sales process with the Connected
81(6)
8.2.1 Establishing contact
81(1)
8.2.2 Establishing trust
81(2)
8.2.3 Identifying the needs
83(1)
8.2.4 Presenting the commercial proposal
83(1)
8.2.5 Negotiating the price
84(1)
8.2.6 Closing the deal
84(3)
Mindset 4: Negotiating with the 'Diplomat' 87(14)
9.1 Why do we call them the Diplomats?
88(5)
9.1.1 The perception of the organisation and relationship with authority
88(1)
9.1.2 The love of words
89(1)
9.1.3 Deductive reasoning
89(1)
9.1.4 The quest for elegance
89(1)
9.1.5 Fear of uncertainty
90(1)
9.1.6 The perception of French arrogance
91(1)
9.1.7 The 'grand ecart'
91(1)
9.1.8 Pragmatism nevertheless
92(1)
9.2 The 6 steps of the sales process with the Diplomats
93(8)
9.2.1 Establishing contact
93(1)
9.2.2 Establishing trust
94(1)
9.2.3 Identifying the needs
95(1)
9.2.4 Presenting the proposal
96(1)
9.2.5 Negotiating the price
97(1)
9.2.6 Finalising the deal
98(3)
Mindset 5: Negotiating with the 'Reciprocator' 101(12)
10.1 Why do we call them the Reciprocators?
102(3)
10.1.1 It's all about exchanging favours
102(1)
10.1.2 The rituals and customs
103(1)
10.1.3 Hierarchy and decision making
103(1)
10.1.4 Nepotism
103(2)
10.2 The 6 steps of the sales process with the Reciprocators
105(8)
10.2.1 Establishing contact
105(1)
10.2.2 Establishing trust
106(1)
10.2.3 Identifying the needs, presenting the commercial proposal and negotiating the price
107(2)
10.2.4 Closing the deal
109(4)
Mindset 6: Negotiating with the 'Marathonian' 113(16)
11.1 Why do we call them the Marathonians?
114(5)
11.1.1 Intellectual property
114(1)
11.1.2 Reciprocating favours
115(1)
11.1.3 Asian finesse
116(1)
11.1.4 Chinese consumers and their relationship with the rest of the world
116(1)
11.1.5 The age of the little emperors
117(2)
11.2 The 6 steps of the sales process with the Marathonians
119(10)
11.2.1 Establishing contact
119(1)
11.2.2 Establishing trust
120(2)
11.2.3 Identifying the needs, presenting the offer, negotiating the price and concluding the deal
122(7)
Mindset 7: Negotiating with the 'Craftsman' 129(35)
12.1 Why do we call them the Craftsmen?
130(3)
12.1.1 Unique yet somewhat familiar
130(1)
12.1.2 Hierarchical or not really?
131(1)
12.1.3 The Nemawashi process
131(1)
12.1.4 Kuuki Yomenai
131(1)
12.1.5 History versus future
132(1)
12.2 The 6 steps of the sales process with the Craftsmen
133(12)
12.2.1 Establishing contact
133(2)
12.2.2 Establishing trust
135(1)
12.2.3 Identifying the needs
136(1)
12.2.4 Presenting the proposal
136(1)
12.2.5 Negotiating the price
137(1)
12.2.6 Closing the deal
138(7)
The Science of Culture
141(4)
13.1 The 6D model explained
145(9)
13.1.1 Power Distance Index (PDI) or attitude towards hierarchy
146(1)
13.1.2 Individualism versus Collectivism (IDV) or attitude towards groups
147(1)
13.1.3 Masculinity versus Femininity (MAS) or attitude towards motivation
148(1)
13.1.4 Uncertainty Avoidance Index (UAI) or attitude towards uncertainty
149(1)
13.1.5 Long Term Orientation (LTO) or attitude towards time
150(1)
13.1.6 Indulgence versus Restraint (IND) or attitude towards happiness
151(1)
13.1.7 Huib Wursten's Culture Clusters™
152(2)
13.2 Deductive versus Inductive reasoning
154(2)
13.3 Key differences in negotiation styles between individualist and collectivist societies
156(4)
13.4 Relationship with time
160(4)
Annexes
Annex 1 List of countries
164(3)
Annex 2 Biographies
167
Jean-Pierre's bio
167(1)
Marc's bio
167