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Optimizing Current Practices in E-Services and Mobile Applications [Kõva köide]

  • Formaat: Hardback, 410 pages, kõrgus x laius: 279x216 mm, kaal: 1250 g
  • Ilmumisaeg: 05-Jan-2018
  • Kirjastus: IGI Global
  • ISBN-10: 1522550267
  • ISBN-13: 9781522550266
Teised raamatud teemal:
  • Formaat: Hardback, 410 pages, kõrgus x laius: 279x216 mm, kaal: 1250 g
  • Ilmumisaeg: 05-Jan-2018
  • Kirjastus: IGI Global
  • ISBN-10: 1522550267
  • ISBN-13: 9781522550266
Teised raamatud teemal:
In the modern world of mobile applications, the expansion of e-services, self-services, and mobile communication constantly allows for new multidisciplinary developments in academia and industry. Optimizing Current Practices in E-Services and Mobile Applications is a critical scholarly resource that examines issues in the production management, delivery, and consumption of e-services. Featuring coverage on a broad range of topics, such as marketing, management, social media, and entrepreneurship, this book is an ideal resource for professionals, researchers, academicians, and industry consultants with an interest in the emergence of e-services.
Preface xiv
Chapter 1 Beyond the Embodied Digital Service Encounter: The Co-Creation of a Web Service Recovery
1(18)
Jannick Kirk Sorensen
Chapter 2 Prioritizing the Roles of Control Mechanisms in Digital Platform: An Analytic Hierarchy Process Approach
19(23)
Sandip Mukhopadhyay
Shahrokh Nikou
Harry Bouwman
Chapter 3 User Involvement in Service Innovation Processes
42(20)
Hanne Westh Nicolajsen
Flemming Sorensen
Ada Scupola
Chapter 4 Technological Advancements and Distortion of Notion of Place: Ontology of Place and Opportunities for Applications
62(22)
Homer Papadopoulos
Chapter 5 E-Services Mobile Applications and Conjoint fMRI Analysis
84(30)
Jarmo E.A. Heinonen
Chapter 6 Mobile Application Stickiness: Why Do Mobile Applications Get Deleted So Quickly?
114(25)
Christopher P. Furner
Pradeep Racherla
Jejfry Babb
Robert Zinko
Chapter 7 Technology-Based Self-Service Banking Quality Dimensions, Customer Satisfaction, and Loyalty: Linkages and Implications for Management
139(21)
Rajiv Sindwani
Chapter 8 Platform as a Strategy: Collective Innovation in Mobile Payment Ecosystem
160(21)
Junying Zhong
Marko Nieminen
Chapter 9 Innovativeness, Privacy, and Trust as Determinants of Electronic Tax Filing: An Empirical Investigation and New Research Agenda
181(22)
Nabila Nisha
Mehree Iqbal
Afrin Rifat
Chapter 10 Terrestrial vs. Online Gamblers: An Empirical Study on Their Perceptions Towards E-Gambling
203(11)
Vaggelis Saprikis
Chapter 11 E-Health Service Model for Asian Developing Countries: A Case of Emergency Medical Service for Elderly People in Thailand
214(19)
Vatcharapong Sukkird
Kunio Shirahada
Chapter 12 Privacy Concerns and Smartphone App Purchase Behavior in Malaysia
233(15)
Zakariya Belkhamza
Mohd Adzwin Faris Niasin
Chapter 13 A Framework for Assessing Websites Quality: An Application in the Iranian Free Economic Zones Websites
248(25)
Ahad Zare Ravasan
Mohammad Amin Zare
Chapter 14 Public Services Through Multi-Channel Issues and Challenges: A Case From India
273(28)
Velamala Ranga Rao
Compilation of References 301(58)
About the Contributors 359(6)
Index 365