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Organizational Communication: Today's Professional Life in Context [Pehme köide]

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  • Formaat: Paperback / softback, 304 pages, kaal: 650 g
  • Ilmumisaeg: 20-Oct-2017
  • Kirjastus: Oxford University Press Inc
  • ISBN-10: 0190200413
  • ISBN-13: 9780190200411
Teised raamatud teemal:
Organizational Communication: Today's Professional Life in ContextSuurem pilt
  • Formaat: Paperback / softback, 304 pages, kaal: 650 g
  • Ilmumisaeg: 20-Oct-2017
  • Kirjastus: Oxford University Press Inc
  • ISBN-10: 0190200413
  • ISBN-13: 9780190200411
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780190200411.html
Märksõnad:
Filled with both classic and contemporary examples and a variety of engaging stories, Organizational Communication teaches students how to apply theory in diverse real-world contexts including government, small and family-run businesses, nonprofit organizations, and entrepreneurial ventures. This book presents the increasingly global and mediated nature of communication in organizations, resulting in a highly readable and engaging introduction to the field.KEY FEATURESCase studies in every chapter bring organizational communication stories, dilemmas, and theories to lifeA focus on organizational behavior is infused throughout the text to help students see the content from a business-management perspective."Key Point" callouts appear in the margins throughout each chapter to focus students' attention on the most significant concepts."Context Matters" sections at the end of each chapter show students how to apply concepts in context with plentiful real-world examples and scenarios."The Hollywood Connection" end-of-chapter features help students apply chapter concepts to organizations depicted in popular films.This title is available as an eBook. Visit VitalSource for more information or to purchase.

Arvustused

"Innovative, lucid, and interdisciplinary. Compelling features include the application of organizational concepts across governmental, non-governmental, and for-profit organizational contexts."--George Musambira, University of Central Florida"This book is well written, engaging, covers context and technology though out the book, and has excellent examples that students can relate to in the real world."--Lisa M. Orick-Martinez,  Central New Mexico Community College"This text is focused on accessible explanations of theory and how they are applicable to real organizations across many contexts. The focus on non-profits is unique and meaningful."--Heather L. Walter, The University of Akron

Preface xx
Acknowledgments xxii
Chapter 1 Organizational Communication And Contextual Realities 1(12)
Introduction
1(1)
Case Study: Twitter and Social Shaming
1(1)
Defining Organizational Communication
2(2)
Diversity in the Workplace
4(1)
Organizing in a Global Marketplace
4(1)
Ethical Issues
5(1)
Task and Maintenance Roles
6(1)
Forms of Communication: Oral, Written, Nonverbal
6(1)
Communication Networks
7(2)
Context Matters
9(2)
For-Profit Organizations
9(1)
Entrepreneurship-Small Businesses
10(1)
Non-Profit Organizations
10(1)
Government Sector
10(1)
Summary
11(1)
Review And Discussion Questions
11(1)
The Hollywood Connection
11(1)
Key Terms
12(1)
Chapter 2 Classical Approaches And Organizational Structure 13(14)
Introduction
13(2)
Case Study: iPhones and Suicide Nets?
14(1)
Frederick Taylor
15(2)
Max Weber
17(1)
Henri Fayol
18(1)
Classical Management Communication
19(1)
Mary Parker Follett
20(2)
Classical Influences in Today's Global Economy
22(2)
Context Matters
24(1)
For-Profit Organizations
24(1)
Entrepreneurship-Small Businesses
24(1)
Non-Profit Organizations
24(1)
Government Sector
25(1)
Summary
25(1)
Review And Discussion Questions
25(1)
The Hollywood Connection
26(1)
Key Terms
26(1)
Chapter 3 Humanistic Approaches To Organizational Communication 27(26)
Introduction
27(1)
The Human Relations Approach and the Human Resources Approach
28(2)
Case Study: The Traitorous Eight
29(1)
Organizations and Social Expectations
30(1)
The Hawthorne Studies: The Bridge from Classical Theory to Human Relations
30(4)
The Illumination Studies
31(1)
The Relay Assembly Test Room Studies
31(1)
The Interview Program
32(1)
The Bank Wiring Room Studies
32(1)
Implications and Explanations of the Hawthorne Studies
33(1)
The Human Relations Movement
34(6)
Case Study: From Zero to Sixty in No Time Flat
35(1)
Abraham Maslow's Hierarchy of Needs
36(2)
Frederick Herzberg's Motivation-Hygiene Theory
38(1)
Douglas McGregor's Theory X and Theory Y
39(1)
The Human Resources Movement
40(6)
Blake and Mouton's Managerial Grid
41(2)
Likert's System IV
43(2)
Ouchi's Theory Z
45(1)
Context Matters
46(5)
For-Profit Organizations
46(1)
Entrepreneurship-Small Businesses
47(2)
Case Study: The Small Arts and Crafts Business
48(1)
Non-Profit Organizations
49(1)
Government Sector
50(1)
Summary
51(1)
Review And Discussion Questions
51(1)
The Hollywood Connection
52(1)
Key Terms
52(1)
Chapter 4 Systems And Critical Approaches To Organizational Communication 53(18)
Introduction
53(1)
Systems Approaches
53(8)
General Systems Theory
54(1)
Cybernetics
55(1)
The Process of Organizing
55(1)
Chaos and Complexity Theories
56(1)
The Organization as a System
57(1)
Organizational System Characteristics
58(1)
Subsystems and Suprasystems
59(2)
Critical Approaches
61(7)
Producing Dissensus
61(2)
Feminist Perspective
63(1)
Case Study: Pine Ridge Indian Reservation
64(1)
Hegemony and Domination
64(1)
Control
65(1)
Organizational Justice
66(1)
Certified B-Corporation
66(2)
Context Matters
68(1)
For-Profit Organizations
68(1)
Entrepreneurship-Small Businesses
68(1)
Non-Profit Organizations
68(1)
Government Sector
68(1)
Summary
69(1)
Review And Discussion Questions
69(1)
The Hollywood Connection
69(1)
Key Terms
70(1)
Chapter 5 Cultural Approaches To Organizational Communication 71(19)
Introduction
71(1)
Case Study: Avianca Flight 052
71(1)
Defining Culture
72(5)
Globalization and Culture
73(4)
Case Study: The New Job and Organizational Culture
76(1)
Organizational Culture
77(6)
Work Environment
78(1)
Organizational Commitment
79(1)
Organizational Identity
80(1)
Organizational Subcultures
80(2)
Changing Organizational Culture
82(1)
Paradigm Shifts and Organizational Culture
83(1)
Context Matters
84(4)
For-Profit Organizations
84(1)
Entrepreneurship-Small Businesses
85(1)
Non-Profit Organizations
86(1)
Government Sector
87(1)
Summary
88(1)
Review And Discussion Questions
88(1)
The Hollywood Connection
89(1)
Key Terms
89(1)
Chapter 6 Socialization 90(23)
Introduction
90(1)
Case Study: Job-Seeker
90(1)
A Virtual Job-Seeker
91(1)
Human Capital
91(6)
The Cost of Human Capital
92(1)
Making the Right Choice
93(2)
Case Study: An Ohio Reboot of Human Capital
94(1)
What "Great" Managers Do Differently
95(1)
Communicate, Communicate, Communicate
96(1)
The Importance of Attitude
97(1)
The Socialization Process
97(7)
Case Study: Southwest Airlines-Passing through the Screen
98(1)
Anticipation
98(2)
Case Study: The New Guy
99(1)
Information Seeking
100(1)
The Role of Leadership in Socialization
100(1)
Socialization and Role Development
100(2)
Case Study: Asking Questions
101(1)
Cultural Fit
102(1)
Metamorphosis
103(1)
Organizational Exit
104(1)
Recruitment and Socialization: New Technologies
104(2)
Social Media
105(1)
Avatars
105(1)
Context Matters
106(5)
For-Profit Organizations
106(2)
Entrepreneurship-Small Businesses
108(1)
Non-Profit Organizations
109(1)
Government Sector
110(1)
Summary
111(1)
Review And Discussion Questions
111(1)
The Hollywood Connection
112(1)
Key Terms
112(1)
Chapter 7 Organizational Relationships 113(23)
Introduction
113(1)
Case Study: The Flight Attendant
113(1)
Emotion in the Workplace
114(10)
Emotional Labor
116(1)
Regulating Your Emotional Response
117(2)
Listening and Relationships
119(1)
Perception in the Workplace
120(3)
Nonverbal Communication in the Workplace
123(1)
Personality and Organizational Relationships
124(4)
Case Study: The Big Bang Theory
126(2)
Decision-Making and Relationships
128(3)
Power, Politics, and Ethics: Effects on Relationships
131(1)
Context Matters
132(2)
For-Profit Organizations
132(1)
Entrepreneurship-Small Businesses
132(1)
Non-Profit Organizations
133(1)
Government Sector
133(1)
Summary
134(1)
Review And Discussion Questions
134(1)
The Hollywood Connection
135(1)
Key Terms
135(1)
Chapter 8 Organizational Leadership 136(23)
Introduction
136(2)
Case Study: Charismatic Preacher
136(2)
Trait Approach to Leadership
138(1)
Leadership Behaviors
139(2)
The University of Michigan and Ohio State Studies
139(1)
Managerial Grid
140(1)
Contingent Approaches to Leadership
141(7)
Least Preferred Coworker
141(2)
Leader-Member Exchange
143(1)
Situational Leadership
144(1)
Continuum of Leadership Behavior
144(1)
Charismatic Leadership and Transformational Approaches
145(3)
Authentic Leadership
148(2)
Challenges to the Leadership Construct-Attributions, Substitutes, and Neutralizers
150(1)
Case Study: Lead with LUV
150(1)
Leading Change
151(3)
Vital Aspects of Leading
151(1)
Listening, Leadership, and Change
152(2)
The Distinction between Leadership and Management
154(1)
Context Matters
155(2)
For-Profit Organizations
155(1)
Entrepreneurship-Small Businesses
155(1)
Non-Profit Organizations
156(1)
Government Sector
157(1)
Summary
157(1)
Review And Discussion Questions
157(1)
The Hollywood Connection
158(1)
Key Terms
158(1)
Chapter 9 Teams: Face-To-Face And Virtual 159(30)
Introduction
159(2)
Case Study: The Macintosh Pirates
159(2)
Teams-What Are They?
161(4)
Types of Teams
162(1)
Technology, Social Skills, and Face-to-Face Teams
163(1)
The Virtual Team
164(1)
Team/Group Characteristics
165(9)
Team Job Design
165(2)
Case Study: Southwest Airlines' Success
166(1)
Cohesion and Loyalty
167(1)
Framing and "Fantasy": Important for Group Cohesion
167(1)
Trust
168(2)
Efficiency in Teams
170(1)
Motivation
170(1)
Synergy
170(1)
Fairness: Finding a Reasonable Solution
171(1)
Feedback and Learning
172(1)
Norms
172(1)
Groupthink
172(1)
Diversity
173(1)
Satisfaction
174(1)
The Impact of Technology on Teams
174(4)
Voicemail
177(1)
Teleconferencing and Videoconferencing
177(1)
Computer-Mediated Technology
178(6)
Email
178(3)
Case Study: Instant Gratification Expectations
179(1)
Case Study: Oops, I Hit Reply All!
180(1)
Faxing
181(1)
Social Networks
181(2)
Timing and Culture
183(1)
Context Matters
184(3)
For-Profit Organizations
184(1)
Entrepreneurship-Small Businesses
184(1)
Non-Profit Organizations
185(1)
Government Sector
186(1)
Summary
187(1)
Review And Discussion Questions
187(1)
The Hollywood Connection
187(1)
Key Terms
188(1)
Chapter 10 Managing Conflict 189(24)
Introduction
189(1)
Conflict Defined
189(1)
Conflict versus Difference of Opinion
190(1)
Managing Conflict
190(7)
Dimensions of Conflict
192(2)
Effective versus Dysfunctional Responses
194(1)
Conflict within the Organization
194(3)
Case Study: Zest Manufacturing Wars
195(2)
Styles of Dealing with Conflict
197(4)
Avoidance
198(1)
Competition
198(1)
Accommodation
199(1)
Compromise
199(1)
Collaboration
199(1)
Strategic Objectives
200(1)
Organizational Conflict and Power
201(1)
Forms of Power
201(1)
Third-Party Intervention
202(6)
Case Study: Email Fiasco
206(1)
Conflict Outside: Dealing with an Angry Public
207(1)
Context Matters
208(2)
For-Profit Organizations
208(1)
Entrepreneurship-Small Businesses
209(1)
Non-Profit Organizations
209(1)
Government Sector
210(1)
Summary
210(1)
Review And Discussion Questions
211(1)
The Hollywood Connection
211(1)
Key Terms
212(1)
Chapter 11 Managing Organizational Change And Crises 213(16)
Introduction
213(1)
Case Study: Merger Mayhem
213(1)
Downsizing
214(5)
Identifying the Change Process
216(1)
Laying the Foundation for Change
217(1)
Implementing Change
218(1)
Evaluating Change Outcomes
219(1)
Organizational Learning
219(1)
Crisis and Change
219(6)
Case Study: Takata Airbags
220(1)
Organizational Crisis
220(2)
Crisis Communication Plan
222(2)
Crisis Communication and Image
224(1)
Crisis Communication Should Be Dynamic
224(1)
Context Matters
225(2)
For-Profit Organizations
225(1)
Entrepreneurship-Small Businesses
225(1)
Non-Profit Organizations
226(1)
Government Sector
226(1)
Summary
227(1)
Review And Discussion Questions
227(1)
The Hollywood Connection
228(1)
Key Terms
228(1)
Chapter 12 Celebrating Diversity 229(20)
Introduction
229(3)
Case Study: Bass Pro Shops
229(3)
Engaging a Diverse Environment
232(10)
The Aging Workforce
232(1)
Sex and Gender Issues
233(2)
Racial and Ethnic Issues
235(1)
Disabled Workers
236(1)
Intercultural Issues
237(3)
Dealing with Emotion
240(1)
Understanding Personality
240(1)
Discrimination
241(1)
Sexual Harassment
241(1)
Technology and Diversity
242(1)
Organizational Culture and Diversity
242(4)
Organizational Values
243(1)
Leadership and Management Styles
244(1)
Climate Issues
244(1)
Working with Difficult People
245(1)
Effective Organizational Diversity Programs
245(1)
Context Matters
246(2)
For-Profit Organizations
246(1)
Entrepreneurship-Small Businesses
246(1)
Non-Profit Organizations
247(1)
Government Sector
247(1)
Summary
248(1)
Review And Discussion Questions
248(1)
The Hollywood Connection
248(1)
Key Terms
248(1)
Glossary 249(9)
References 258(11)
Credits 269(1)
Index 270
Edward C. Brewer is Professor of Communication Studies and Director of the Strategic Communication Graduate Certificate at Appalachian State University.  His research includes over 20 peer-reviewed articles and book chapters. Professor Brewer's research has appeared in journals such as IEEE Transactions on Professional Communication, Journal on Excellence in College Teaching, Journal of Business Communication, The Archive of Marketing Communication, Business Quest, The Journal of Public Advocacy, Journal of Religion and Popular Culture, The Free Speech Yearbook, and Dyrektor Szkoly (A Polish journal), among others. He also authored the book The Introvert's Guide to Greater Success at Work and Home. Professor Brewer's current research focuses on the relationship of personality to effective communication; time and probability issues in organizational and interpersonal communication; and customer service issues.Jim Westerman is Distinguished Professor in Ethics and Director of Sustainable Business in the Department of Management atAppalachian State University. His research includes over 30 peer-reviewed articles, which have appeared in journals such as Journal of Organizational Behavior, Group and Organization Management, Journal of Business and Psychology, Journal of Business Ethics, and Journal of Management Education. Professor Westerman also authored the book Person-Organization Fit: Effects on Employee Attitudes and Behavior. His research has appeared in the popular press, including The Harvard Business Review, Bloomberg Businessweek, Toronto Star, ABC News, and the Raleigh News-Observer. Professor Westerman's current research and consulting work focus on employee selection, compensation, motivation, and ethics.