PART ONE: INTRODUCTION TO OPERATIONS MANAGEMENT
1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting PART TWO: DESIGNING OPERATIONS
5. Design of Goods and Services Supplement 5: Sustainability in the Supply Chain
6. Managing Quality Supplement 6: Statistical Process Control
7. Process Strategies Supplement 7: Capacity and Constraint Management
8. Location Strategies
9. Layout Strategies
10. Human Resources, Job Design, and Work Measurement PART THREE: MANAGING OPERATIONS
11. Supply Chain Management Supplement 11: Supply Chain Management Analytics
12. Inventory Management
13. Aggregate Planning and S&OP
14. Material Requirements Planning (MRP) and ERP
15. Short-Term Scheduling
16. Lean Operations
17. Maintenance and Reliability