Preface |
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xi | |
1 The Concepts of Selection and Procurement |
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1 | (12) |
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The Purpose of This Chapter |
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1 | (1) |
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2 | (1) |
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Types of Hospitality Operations |
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3 | (2) |
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Purchasing Functions in Different Types of Hospitality Operations |
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5 | (2) |
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7 | (2) |
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9 | (1) |
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9 | (1) |
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10 | (1) |
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11 | (2) |
2 Technology Applications in Purchasing |
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13 | (16) |
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The Purpose of This Chapter |
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13 | (1) |
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14 | (1) |
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Technologies That Distributors Use |
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14 | (3) |
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Technologies That Buyers Use |
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17 | (6) |
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23 | (2) |
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25 | (1) |
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25 | (1) |
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25 | (3) |
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28 | (1) |
3 Distribution Systems |
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29 | (20) |
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The Purpose of This Chapter |
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29 | (1) |
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30 | (1) |
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Distribution System for Food, Nonalcoholic Beverages, and Nonfood Supplies |
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30 | (4) |
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Distribution System for Beer, Wine, and Distilled Spirits |
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34 | (2) |
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Distribution System for Furniture, Fixtures, and Equipment |
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36 | (1) |
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Distribution System for Services |
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37 | (1) |
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37 | (1) |
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What Happens Throughout the Channel of Distribution? |
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37 | (2) |
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39 | (1) |
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The Buyer's Place in the Channel of Distribution |
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40 | (1) |
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The Optimal Economic Values and Supplier Services |
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41 | (3) |
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44 | (1) |
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44 | (2) |
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46 | (1) |
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46 | (3) |
4 Forces Affecting the Distribution System |
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49 | (28) |
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The Purpose of This Chapter |
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49 | (1) |
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50 | (1) |
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50 | (3) |
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53 | (1) |
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53 | (1) |
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54 | (14) |
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68 | (2) |
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70 | (1) |
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71 | (1) |
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72 | (1) |
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73 | (1) |
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74 | (3) |
5 An Overview of the Purchasing Function |
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77 | (20) |
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The Purpose of This Chapter |
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77 | (1) |
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78 | (1) |
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79 | (10) |
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89 | (1) |
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90 | (1) |
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Evaluation of the Purchasing Function |
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91 | (1) |
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92 | (1) |
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92 | (2) |
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94 | (1) |
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94 | (3) |
6 The Organization and Administration of Purchasing |
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97 | (12) |
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The Purpose of This Chapter |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (6) |
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104 | (1) |
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104 | (1) |
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105 | (1) |
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105 | (1) |
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105 | (1) |
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106 | (1) |
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106 | (1) |
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107 | (1) |
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108 | (1) |
7 The Buyer's Relations with Other Company Personnel |
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109 | (20) |
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The Purpose of This Chapter |
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109 | (1) |
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110 | (1) |
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The Buyer's Relations with the Supervisor |
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110 | (12) |
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The Buyer's Relations with Colleagues |
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122 | (1) |
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The Buyer's Relations with Hourly Employees |
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123 | (1) |
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124 | (1) |
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125 | (1) |
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126 | (1) |
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127 | (2) |
8 The Purchase Specification: An Overall View |
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129 | (26) |
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The Purpose of This Chapter |
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129 | (1) |
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130 | (1) |
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131 | (1) |
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Who Decides What to Include on the Specs? |
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131 | (1) |
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What Information Does a Spec Include? |
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131 | (7) |
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What Influences the Types of Information included on the Spec? |
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138 | (1) |
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139 | (3) |
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Potential Problems with Specs |
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142 | (3) |
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The Optimal Quality to Include on the Spec |
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145 | (1) |
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145 | (1) |
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146 | (4) |
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Is the Quality Available? |
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150 | (1) |
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150 | (1) |
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The Optimal Supplier Services to Include on the Spec |
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150 | (2) |
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152 | (1) |
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152 | (2) |
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154 | (1) |
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154 | (1) |
9 The Optimal Amount |
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155 | (22) |
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The Purpose of This Chapter |
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155 | (3) |
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158 | |
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156 | (1) |
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Correct Order Size and Order Time: A Common Approach |
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157 | (2) |
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Correct Order Size and Order Time: Another Approach |
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159 | (23) |
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Correct Order Size and Order Time: Variations of the Levinson Approach |
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182 | (1) |
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Correct Order Size and Order Time: Combination Approach |
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183 | (2) |
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Correct Order Size: A Theoretical Approach |
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185 | |
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Correct Order Time: A Theoretical Approach |
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168 | (3) |
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Correct Order Size and Order Time: Other Problems with Theoretical Approaches |
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171 | (1) |
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Correct Order Size and Order Time: Some Benefits of the Theoretical Approach |
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172 | (1) |
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173 | (1) |
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173 | (2) |
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175 | (1) |
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175 | (2) |
10 The Optimal Price |
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177 | (32) |
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The Purpose of This Chapter |
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177 | (1) |
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178 | (1) |
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How AP Prices Influence Buyers |
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179 | (1) |
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How AP Prices Are Determined |
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180 | (3) |
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Ways to Reduce AP Price So That Overall Value Is Increased |
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183 | (15) |
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198 | (4) |
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202 | (1) |
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203 | (2) |
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205 | (1) |
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206 | (3) |
11 The Optimal Payment Policy |
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209 | (10) |
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The Purpose of This Chapter |
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209 | (1) |
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210 | (1) |
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The Objective of Payment Policy |
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211 | (1) |
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Cost of Paying Sooner Than Necessary |
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211 | (1) |
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212 | (1) |
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212 | (1) |
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The Mechanics of Bill Paying |
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213 | (2) |
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Another Word about Discounts |
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215 | (1) |
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215 | (1) |
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216 | (1) |
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216 | (1) |
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217 | (2) |
12 The Optimal Supplier |
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219 | (28) |
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The Purpose of This Chapter |
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219 | (1) |
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220 | (1) |
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220 | (1) |
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Trimming the initial List |
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221 | (1) |
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The Relationship or Purchasing Policy to Supplier Selection |
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222 | (1) |
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222 | (2) |
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Other Supplier Selection Criteria |
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224 | (11) |
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Most Important Supplier Selection Criteria |
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235 | (1) |
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235 | (1) |
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235 | (3) |
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Salesperson-Buyer Relations |
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238 | (1) |
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Evaluating Suppliers and Salespersons |
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239 | (1) |
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240 | (1) |
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241 | (1) |
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242 | (1) |
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243 | (1) |
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244 | (3) |
13 Typical Ordering Procedures |
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247 | (20) |
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The Purpose of This Chapter |
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247 | (1) |
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248 | (1) |
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248 | (2) |
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250 | (2) |
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252 | (4) |
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256 | (5) |
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261 | (1) |
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Streamlining the Ordering Procedure |
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261 | (3) |
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264 | (1) |
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265 | (1) |
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265 | (1) |
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266 | (1) |
14 Typical Receiving Procedures |
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267 | (26) |
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The Purpose of This Chapter |
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267 | (1) |
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268 | (1) |
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The Objectives of Receiving |
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268 | (1) |
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269 | (3) |
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272 | (11) |
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283 | (3) |
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286 | (1) |
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287 | (2) |
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289 | (1) |
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290 | (1) |
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291 | (1) |
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292 | (1) |
15 Typical Storage Management Procedures |
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293 | (20) |
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The Purpose of This Chapter |
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293 | (1) |
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294 | (1) |
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The Objectives of Storage |
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294 | (2) |
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What Is Needed to Achieve Storage Objectives? |
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296 | (3) |
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Managing the Storage Facilities |
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299 | (8) |
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A Value Analysis of Storage Management Procedures |
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307 | (2) |
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309 | (1) |
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310 | (1) |
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311 | (1) |
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312 | (1) |
16 Security in the Purchasing Function |
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313 | (20) |
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The Purpose of This Chapter |
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313 | (1) |
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314 | (1) |
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315 | (3) |
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Preventing Security Problems |
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318 | (8) |
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326 | (1) |
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327 | (1) |
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328 | (1) |
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329 | (1) |
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329 | (4) |
17 Fresh Produce |
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333 | (28) |
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The Purpose of This Chapter |
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333 | (1) |
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334 | (1) |
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334 | (13) |
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347 | (3) |
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350 | (3) |
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353 | (2) |
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355 | (1) |
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356 | (1) |
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357 | (1) |
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357 | (2) |
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359 | (2) |
18 Processed Produce and Other Grocery items |
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361 | (32) |
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The Purpose of This Chapter |
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361 | (1) |
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362 | (1) |
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Management Considerations |
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362 | (4) |
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366 | (15) |
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Purchasing Processed Produce and Other Grocery Items |
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381 | (4) |
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Receiving Processed Produce and Other Grocery Items |
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385 | (1) |
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Storing Processed Produce and Other Grocery Items |
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385 | (1) |
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Issuing Processed Produce and Other Grocery Items |
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386 | (1) |
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387 | (1) |
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387 | (3) |
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390 | (3) |
19 Dairy Products |
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393 | (20) |
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The Purpose of This Chapter |
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393 | (1) |
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394 | (2) |
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396 | (9) |
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Purchasing Dairy Products |
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405 | (1) |
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406 | (1) |
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407 | (1) |
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408 | (1) |
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408 | (1) |
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408 | (1) |
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409 | (1) |
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410 | (3) |
20 Eggs |
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413 | (18) |
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The Purpose of This Chapter |
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413 | (1) |
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414 | (1) |
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414 | (10) |
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424 | (1) |
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425 | (1) |
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426 | (1) |
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427 | (1) |
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427 | (1) |
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427 | (1) |
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428 | (2) |
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430 | (1) |
21 Poultry |
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431 | (18) |
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The Purpose of This Chapter |
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431 | (1) |
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432 | (1) |
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433 | (9) |
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442 | (1) |
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443 | (1) |
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444 | (1) |
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444 | (1) |
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445 | (1) |
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445 | (1) |
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446 | (1) |
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447 | (2) |
22 Fish |
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449 | (26) |
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The Purpose of This Chapter |
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449 | (1) |
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450 | (1) |
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451 | (13) |
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464 | (4) |
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468 | (3) |
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471 | (1) |
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471 | (1) |
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472 | (1) |
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472 | (1) |
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473 | (1) |
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474 | (1) |
23 Meat |
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475 | (34) |
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The Purpose of This Chapter |
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475 | (1) |
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476 | (1) |
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Types of Meat Items Purchased |
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476 | (1) |
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Management Considerations |
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476 | (4) |
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480 | (19) |
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499 | (3) |
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502 | (1) |
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503 | (1) |
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503 | (1) |
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504 | (1) |
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504 | (1) |
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505 | (4) |
24 Beverages |
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509 | (32) |
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The Purpose of This Chapter |
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509 | (1) |
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510 | (2) |
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Management Considerations |
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512 | (6) |
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518 | (5) |
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Purchasing Beverage Alcohols |
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523 | (2) |
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Receiving Beverage Alcohols |
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525 | (1) |
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Storing Beverage Alcohols |
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526 | (2) |
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Issuing Beverage Alcohols |
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528 | (1) |
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529 | (1) |
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530 | (1) |
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531 | (3) |
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Purchasing Nonalcoholic Beverages |
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534 | (2) |
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Receiving Nonalcoholic Beverages |
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536 | (1) |
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Storing Nonalcoholic Beverages |
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536 | (1) |
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Issuing Nonalcoholic Beverages |
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536 | (1) |
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537 | (1) |
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537 | (1) |
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538 | (1) |
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539 | (2) |
25 Nonfood Expense Items |
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541 | (22) |
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The Purpose of This Chapter |
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541 | (1) |
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542 | (1) |
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Management Considerations |
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542 | (5) |
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Purchasing Nonfood Expense Items |
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547 | (2) |
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Typical Nonfood Items That Hospitality Operators Use |
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549 | (10) |
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559 | (1) |
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559 | (4) |
26 Services |
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563 | (26) |
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The Purpose of This Chapter |
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563 | (1) |
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564 | (1) |
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Management Considerations |
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564 | (2) |
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General Procedures in Service Purchasing |
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566 | (2) |
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Typical Services That Hospitality Operators Purchase |
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568 | (16) |
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Another Word about Security When Buying Services |
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584 | (1) |
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585 | (1) |
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585 | (2) |
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587 | (2) |
27 Furniture, Fixtures, and Equipment |
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589 | (34) |
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The Purpose of This Chapter |
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589 | (1) |
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590 | (1) |
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Management Considerations |
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590 | (3) |
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General Procedures in FFE Purchasing |
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593 | (3) |
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596 | (17) |
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Financing the FFE Purchase |
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613 | (6) |
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619 | (1) |
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620 | (3) |
Glossary |
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623 | (40) |
Index |
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663 | |