Preface |
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ix | |
Acknowledgments |
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xiii | |
PART I: ADVANCED INFORMATION TECHNOLOGY IS A MOVING TARGET |
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1 Technology and the Real-Time Enterprise |
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3 | (18) |
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3 | (2) |
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1.2 Foresight, Insight, and Competitive Advantages |
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5 | (4) |
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1.3 Reinventing the Functions of Management |
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9 | (4) |
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1.4 Knowledge Navigation and the Real-Time Enterprise |
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13 | (3) |
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1.5 Past Breakthroughs, Advanced Knowledge, and Efficiency |
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16 | (5) |
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2 Strategic Planning, Technology, and Organization |
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21 | (18) |
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21 | (1) |
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2.2 A Long, Hard Look into the Future |
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22 | (5) |
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2.3 Organization, Identification, and Fast Deliverables |
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27 | (4) |
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2.4 Coordination through Management by Objectives |
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31 | (4) |
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2.5 Strategic Plans Should Account for New Technology's Impact |
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35 | (4) |
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3 New Trends in Information Technology |
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39 | (20) |
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39 | (2) |
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3.2 A Concept of the Internet Ecosystem |
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41 | (2) |
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3.3 Trends in Networked Sophisticated Applications |
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43 | (4) |
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47 | (3) |
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3.5 Miniaturization and Sensing Technology |
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50 | (5) |
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3.6 What Can Be Expected from Smart Dust? |
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55 | (4) |
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4 What Is Meant by High Tech? |
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59 | (24) |
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59 | (2) |
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4.2 Using High Technology for Business Survival |
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61 | (3) |
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4.3 Extending the Current Technology's Frontier |
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64 | (3) |
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4.4 Managing Information as a Product |
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67 | (7) |
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4.5 R&D is an Integral Part of High-Tech Implementation |
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74 | (2) |
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4.6 High Technology and the Virtual Company |
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76 | (7) |
PART II: STRAIGHT THROUGH PROCESSING, REALITY ONLINE, AND KNOWLEDGE MANAGEMENT |
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5 Straight Through Processing |
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83 | (18) |
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83 | (2) |
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5.2 A Practical Example with STP: Continuous Link Settlement |
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85 | (3) |
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5.3 Continuities and Discontinuities in STP Implementation |
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88 | (3) |
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5.4 Exception Handling and Straight Through Processing |
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91 | (3) |
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5.5 Connecting STP to Enterprise Resources Planning |
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94 | (2) |
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5.6 Cost and Benefit with Straight Through Processing |
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96 | (5) |
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6 Reality Online as an Integrative Solution |
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101 | (18) |
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101 | (1) |
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6.2 System Design for Reality Online |
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102 | (3) |
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6.3 Reality Online and Smart Cars |
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105 | (3) |
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6.4 System Integration by the Swiss Customs Authority: A Case Study |
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108 | (4) |
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6.5 Prerequisites for and Payoffs from System Integration |
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112 | (3) |
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6.6 Likely Social Impact of Reality Online |
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115 | (4) |
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7 Executive Information Systems |
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119 | (22) |
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119 | (2) |
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7.2 Concepts Underpinning Executive Information Systems |
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121 | (6) |
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7.3 Executive Information System Examples with BNP Paribas and Wal-Mart |
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127 | (3) |
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7.4 A Corporate Memory Facility: Case Study with Magellan |
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130 | (3) |
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7.5 The Important Role of Visualization in Executive Information Systems |
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133 | (3) |
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7.6 A Well-Designed EIS Is Always User Centered: A Case Study |
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136 | (5) |
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8 Client Information Systems |
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141 | (22) |
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141 | (1) |
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8.2 The New Age of Retail |
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142 | (4) |
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8.3 Prerequisites to the Design of a Client Information System |
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146 | (3) |
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8.4 MIT's Virtual Customer and Accenture's Virtual Double |
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149 | (3) |
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8.5 Implementing the Customer Mirror |
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152 | (3) |
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8.6 Using Customer Relationship Management Software |
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155 | (8) |
PART III: CASE STUDIES WITH REM-TIME ENTERPRISES |
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9 Real-Time Applications in the Banking Industry |
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163 | (20) |
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163 | (2) |
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9.2 A 21st-Century IT Solution for a Commercial Bank |
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165 | (4) |
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9.3 Real-Time and Realspace Applications by Top-Tier Institutions |
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169 | (4) |
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9.4 Bankers Trust: Repositioning to the Right Side of the Balance Sheet |
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173 | (3) |
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9.5 Use of Expert Systems by the Deutsche Bundesbank |
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176 | (2) |
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9.6 Taking an Integrated View of EIS and CIS |
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178 | (5) |
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10 Real-Time Treasury Operations |
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183 | (20) |
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183 | (2) |
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10.2 Pillars of Treasury Control: A Case Study |
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185 | (5) |
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10.3 A Closer Look into Assets and Liabilities Management |
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190 | (3) |
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10.4 Crisis of Fund Management. A Case Study |
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193 | (4) |
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10.5 Benefits from an A&L Acid Test |
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197 | (2) |
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10.6 Challenges with Home-Host Financial Reporting |
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199 | (4) |
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11 Real-Time Risk Management |
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203 | (20) |
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203 | (1) |
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11.2 Organization, Technology, and Enterprise Risk Management |
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204 | (4) |
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11.3 Uncertainties Connected to Credit Risk |
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208 | (5) |
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11.4 Uncertainties Resulting from Market Risk |
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213 | (3) |
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11.5 The Real-Time Evaluation of Gains and Losses |
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216 | (3) |
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11.6 Isaac Newton's Policy for Effective Control |
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219 | (4) |
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12 Implementing Realspace Solutions to Replace Office Automation |
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223 | (24) |
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223 | (2) |
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12.2 Office Automation Must Be Upgraded with Real-Time Technology |
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225 | (3) |
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12.3 Case Study on the Revamping of Office Automation |
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228 | (3) |
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12.4 Cultural Change Is Inevitable, No Matter What the New System Is |
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231 | (4) |
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12.5 Advanced Solutions Rest on Reengineered Real-Time Applications |
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235 | (5) |
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12.6 Offshoring the Back Office and Real-Time Connectivity |
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240 | (7) |
PART IV: PREREQUISITES FOR REAL-TIME SOLUTIONS |
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13 Business Architecture for a Real-Time Enterprise |
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247 | (16) |
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247 | (2) |
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13.2 Designing a Business Architecture to Promote Client Focus and Innovation |
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249 | (4) |
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13.3 Challenges a Business Architecture Must Overcome |
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253 | (3) |
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13.4 The Interim Business Architecture of a Money Center Bank: A Case Study |
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256 | (3) |
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13.5 Converging Toward Implementation of a Realspace Environment: A Case Study |
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259 | (4) |
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14 Data Mining Anywhere, at Any Time, on Any Subject |
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263 | (20) |
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263 | (1) |
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14.2 End Users and the Need for Real-Time Databases |
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264 | (5) |
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14.3 Increasing Return on IT Investments through Data Mining |
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269 | (4) |
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14.4 Improving the Sophistication of Interactive Database Access |
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273 | (4) |
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14.5 Database Solutions and Quality of Service |
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277 | (6) |
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15 Case Studies on Internet-Intrinsic Models |
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283 | (18) |
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283 | (1) |
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15.2 Internet Technology Toward 2010 |
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284 | (5) |
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15.3 Internet-Intrinsic Business Models |
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289 | (3) |
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15.4 Case Studies on Internet Use in Retail Banking |
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292 | (3) |
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15.5 Rethinking the Horizon of Internet Retail Banking Services |
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295 | (3) |
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15.6 Internet and the Securities Industry |
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298 | (3) |
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16 End-to-End Deliverables through Internet Ecosystems |
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301 | (20) |
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301 | (2) |
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16.2 End-to-End on the Internet |
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303 | (3) |
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16.3 Time and Its Challenges |
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306 | (3) |
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16.4 Virtue Is Knowledge That Cannot Be Taught |
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309 | (2) |
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16.5 Learning How to Do Internet Ecosystem Studies |
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311 | (2) |
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16.6 Deliverables for the SMEs and the Virus Threat |
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313 | (5) |
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16.7 Who Can Make Money on the Internet? |
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318 | (3) |
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17 Business Continuity and Contingency Planning |
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321 | (18) |
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321 | |
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17.2 Management of Business Continuity and the Terrorist Threats |
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222 | (105) |
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17.3 Learning a Lesson from the Law of Unexpected Consequences |
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327 | (3) |
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17.4 Operational Risk Control, Contingency Planning, and Disaster Recovery |
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330 | (4) |
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17.5 Controlling the Company's Cost Structure through Technology |
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334 | (5) |
PART V: INDEX |
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339 | |