In this comprehensive volume on the reference process in archives, first published in 1986, experts offer a wealth of ideas on making both the reference archivist's and the user's tasks more exciting and enjoyable.
1. The Reference Process in Archives: An Introduction Lucille Whalen
2.
Remembering the Women: Manuscript Reference at the Schlesinger Library
Katherine Gray Kraft and Anne Engelhart
3. Wearing Someone Else's Shoes:
Reference in an Established Archive Edward C. Oetting
4. The Past in the
Present: Reference in a British University Archival Collection F.W. Ratcliffe
5. Archival Reference at a Technical University Elizabeth C. Stewart
6. Of
Books, Manuscripts, and Jars of Snakes: Reference Service in the Museum,
Archives, and Records Management Section, Toronto Board of Education Susan
McGrath
7. Life in the Fast Lane: Reference in a Business Archives Cynthia G.
Swank
8. Researching the Past: An Archivist's Perspective Frank A. Zabrosky
9. The Paper Chase: Reference Service in the Banks Archives Anne Van Camp
10.
The Challenge of Contemporary Records: Reference Service in a Labor and Urban
Archives Philip P. Mason
11. The Manuscript Repository That Isn't Charles
Clement
12. A Well-Kept Secret: The Religious Archive as Reference Resource
Rosalie McQuaide
13. Reference Service in Catholic Diocesan Archives James M.
OToole
14. Establishing an Image: The Role of Reference Service in a New
Archival Program Thomas Wilsted
15. What Do You Have on Arthur
Flegenheimer? Research and Reference at the Franklin D. Roosevelt Library
Raymond Teichman
16. Reference and Research in Regional History Centers Glen
A. Gildemeister
17. Expanded Access to Archival Sources Thomas Hickerson
Lucille Whalen
