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E-raamat: Reference Services in Archives

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In this comprehensive volume on the reference process in archives, first published in 1986, experts offer a wealth of ideas on making both the reference archivist's and the user's tasks more exciting and enjoyable.

The Reference Process in Archives: An Introduction 1(10)
Lucille Whalen
Reference Ethics
6(1)
Automated Systems and the Reference Process
7(4)
Remembering the Women: Manuscript Reference at the Schlesinger Library
11(12)
Katherine Gray Kraft
Anne Engelhart
Collection Strengths
12(1)
Areas of Research
13(1)
The Library's Users
14(1)
Finding Aids
15(2)
Manuscript Collection Inventories
17(3)
Restricted Collections
20(1)
Effect of Automation
21(2)
Wearing Someone Else's Shoes: Reference in an Established Archive
23(14)
Edward C. Oetting
Itinerant Archivist
24(2)
Evaluation Process
26(2)
Meeting Research Abilities
28(1)
Reference Policies
29(1)
Legal Concepts
30(2)
Institutional Records
32(2)
Summary
34(3)
The Past in the Present: Reference in a British University Archival Collection
37(16)
F. W. Ratcliffe
Archival Reference at a Technical University
53(10)
Elizabeth C. Stewart
Background
53(1)
Organization and Arrangement of Collections
54(1)
Research Use
55(1)
The Reference Process
56(3)
Automation
59(1)
Evaluating Our Reference Service
60(1)
Conclusion
60(3)
Of Books, Manuscripts and Jars of Snakes: Reference Service in the Museum, Archives and Records Management Section, Toronto Board of Education
63(18)
Susan McGrath
Background
64(17)
Life in the Fast Lane: Reference in a Business Archives
81(8)
Cynthia G. Swank
Archival Collection
81(2)
Outside Researchers
83(1)
Policies and Procedures
83(1)
Copyright and Access
84(1)
Processing the Records
85(1)
Evaluation
86(3)
Researching the Past: An Archivist's Perspective
89(16)
Frank A. Zabrosky
Introduction
89(1)
Archives of Industrial Society
90(5)
The Reference Inquiry
95(10)
The Paper Chase: Reference Service in the Bank's Archives
105(8)
Anne Van Camp
Historical Background
105(1)
Organization of the Archives
106(1)
Arrangement and Description
107(1)
Automated Information System
108(1)
Reference and Outreach Services
109(1)
Access Policies
110(1)
Evaluation of Reference Services
111(2)
The Challenge of Contemporary Records: Reference Service in a Labor and Urban Archives
113(16)
Philip P. Mason
History From the Bottom Up
113(1)
Archives of Labor and Urban Affairs
114(3)
Factors Affecting Reference
117(2)
Access With Reasonable Restrictions
119(1)
Screening Users
120(1)
Theft and Mutilation: A Continuing Problem
121(2)
Guides to the Collections
123(1)
Audio-Visual Materials
124(1)
Younger Scholars---How Well Prepared?
125(1)
Reference Service: Significant Changes
126(3)
The Manuscript Repository That Isn't
129(8)
Charles Clement
Introduction
129(1)
Reference Service
130(1)
Access
131(1)
Automation and Reference
132(2)
Summary
134(3)
A Well-Kept Secret: The Religious Archive as Reference Resource
137(12)
Rosalie McQuaide
Historical Background
138(1)
Religious Archival Training and Survey
139(1)
Sisters of Peace
140(1)
Interest in Roots
141(3)
Congregational Archives
144(1)
The Feminist Perspective
145(4)
Reference Service in Catholic Diocesan Archives
149(10)
James M. O'Toole
Impetus for Renewed Interest
150(1)
Types of Records
151(2)
Role of the Reference Interview
153(1)
Typical Users
154(1)
Trend Toward People History
155(2)
Documenting the Intangible
157(2)
Establishing an Image: The Role of Reference Service in a New Archival Program
159(12)
Thomas Wilsted
Impetus for a New Archival Program
159(1)
Setting Reference Policies
160(2)
Development of Finding Aids
162(2)
Encouraging the Use of Reference Service
164(2)
Archival Outreach and Reference Services
166(2)
Providing Reference Service
168(1)
Evaluating Reference Services
169(2)
Plans for the Future
171(2)
"What Do You Have on Arthur Flegenheimer?" Research and Reference at the Franklin D. Roosevelt Library
173(12)
Raymond Teichman
The Roosevelt Legacy
173(2)
Private Donors
175(1)
Processing Collections for Research
175(2)
The Library's Users
177(1)
Preparation for Using the Collection
178(1)
Not Only Manuscripts
179(2)
Publications and Public Education Programs
181(2)
A Mature Library
183(2)
Reference and Research in Regional History Centers
185(10)
Glen A. Gildemeister
Regional History Centers: An Introduction
185(1)
Regional Centers and the New Social History
186(1)
Accessing the Center Holdings
187(3)
The Reference Process
190(5)
Expanded Access to Archival Sources
195(14)
Thomas Hickerson
A National Register of Historical Manuscripts
196(3)
National Information Systems
199(2)
RLIN Archives and Manuscript Control (AMC)
201(4)
RLIN Implementation and National Development
205(4)
Forthcoming in The Reference Librarian 209
Lucille Whalen