This book, first published in 1984, analyses the provision of more effective library service by relying more heavily on collaboration between reference and technical services librarians.
1. The Nature of the Problem, If It Is a Problem Gordon Stevenson
2.
View From the Top: The Library Administrator's Changing Perspective on
Standardization Schemes and Cataloguing Practices in American Libraries,
1891-1901 Wayne A. Wiegand
3. Current Issues in Technical Services Gordon
Stevenson
4. The Changing Roles and Relationships of Staff in Technical
Services and Reference/Readers' Services in the Era of Online Public Access
Catalogues Pauline A. Cochrane
5. The Ecumenical Library Michael Gorman
6.
Noblesse Oblige: Collection Development as a Public Service Responsibility
Larry Earl Bone
7. The Impact of AACR2 on the Harvard Library Union
Catalogue: A Case Study Carol F. Ishimoto
8. Inter-Library Loan as an
Unobtrusive Measure of Bibliographic Efficiency Sally Stevenson and Gwen
Deiber
9. Reference Services, Serials Cataloguing, and the Patron Deborah J.
Karpuk
10. The Flaw of Subject Access in the Library Catalogue: An Opinion
Norman D. Stevens
11. User Categories and User Convenience in Subject
Cataloguing Francis Miska
12. Where Have All the Moonies Gone? Sanford Berman
13. Classification Schemes as Cognitive Maps Richard A. Gray
14. The DDC and
Its Users: Current Policies John A. Humphrey and Judith Kramer-Greene
15.
Personality, Knowledge and the Reference Librarian Charles D. Patterson
Gordon Stevenson, Sally Stevenson
