Acknowledgements. Preface. Introduction.
Chapter 1: Strategic Excellence. Phase I: Analyze.
Chapter 2: Introduction to Analyze.
Chapter 3: Visioning & Scenario Planning.
Chapter 4: Internal Analysis.
Chapter 5: External Analysis. Phase II: Define.
Chapter 6: Introduction to Define.
Chapter 7: Shingo Guiding Principles.
Chapter 8: Establishing a Direction.
Chapter 9: Objectives.
Chapter 10: Metrics.
Chapter 11: Action Items & Goals.
Chapter 12: Strategy Map.
Chapter 13: Building Buy-in. Phase III: Execute.
Chapter 14: Introduction to Execute.
Chapter 15: Cascading.
Chapter 16: Governance.
Chapter 17: Reporting.
Chapter 18: Engagement.
Chapter 19: Onboarding.
Chapter 20: Communication. Phase IV: Refine.
Chapter 21: Introduction to Refine.
Chapter 22: Problem Solving.
Chapter 23: Cross Training.
Chapter 24: Lean Six Sigma.
Chapter 25: Breakthrough Thinking.
Chapter 26: Leadership & Strategic Excellence.
Chapter 27: Conclusion. About the Authors. References. Index.