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List of Figures and Tables |
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ix | |
| About this Book |
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xi | |
| Preface |
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xv | |
| Introduction |
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1 | (2) |
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Part 1 The Essential Elements |
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3 | (30) |
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4 | (1) |
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4 | (4) |
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8 | (1) |
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9 | (1) |
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10 | (1) |
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11 | (3) |
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14 | (2) |
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Enterprise Resource Planning |
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16 | (1) |
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Electronic Business-To-Business |
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16 | (6) |
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22 | (1) |
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23 | (1) |
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24 | (2) |
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26 | (1) |
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27 | (1) |
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28 | (1) |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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Part 2 Building the Program |
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33 | (44) |
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34 | (1) |
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35 | (7) |
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Vendor Compliance Documentation |
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42 | (1) |
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43 | (5) |
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44 | (1) |
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45 | (1) |
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46 | (1) |
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Label, Tag, Carton Schematics |
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47 | (1) |
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Documentation Location and Distribution |
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48 | (1) |
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Transactions and Reactions |
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49 | (6) |
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49 | (2) |
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51 | (2) |
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53 | (1) |
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54 | (1) |
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55 | (1) |
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The Operation and Transaction Supply Chain |
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55 | (8) |
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57 | (1) |
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Metric: Purchase Order Acknowledgement Timing |
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58 | (1) |
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Metric: Purchase Order Acknowledgement Percentage |
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58 | (1) |
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Metric: Purchase Order Acknowledgement to Receipts Accuracy |
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59 | (1) |
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Metric: Advance Ship Notice Timeliness to Shipment |
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60 | (1) |
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Metric: Advance Ship Notice Accuracy to Physical Shipment |
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60 | (1) |
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Metric: Shipment Paperwork and Labeling Formats; Item Marking and Preparation |
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61 | (1) |
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Metric: Invoice Timeliness and Accuracy |
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62 | (1) |
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Metric: Product Returns and Replacements (a.k.a. Quality) |
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62 | (1) |
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63 | (3) |
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Financial Penalties for Non-Compliance |
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66 | (2) |
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Ensure Data Consistency Across Transactions |
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68 | (3) |
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71 | (1) |
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Keep Compliance Documentation Updated |
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72 | (2) |
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Collaboration Beyond Compliance |
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74 | (1) |
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75 | (2) |
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77 | (48) |
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78 | (1) |
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79 | (6) |
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The Organizational Overhaul |
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85 | (4) |
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89 | (6) |
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Barcode Label Printing and RFID Tagging |
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95 | (4) |
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95 | (1) |
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95 | (1) |
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96 | (1) |
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96 | (2) |
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98 | (1) |
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98 | (1) |
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eB2B Integration Tips and Tricks |
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99 | (9) |
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Sales Order Processing Constraints |
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99 | (1) |
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100 | (1) |
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100 | (1) |
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101 | (2) |
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103 | (1) |
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104 | (3) |
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107 | (1) |
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Avoiding Common Compliance Chargebacks |
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108 | (8) |
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109 | (1) |
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Barcode Labels Not Readable |
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109 | (1) |
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110 | (1) |
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111 | (1) |
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111 | (1) |
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Incorrect Carton Count / Missing Cartons |
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112 | (1) |
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Missing Items or Incorrect Item Quantities |
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112 | (1) |
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Product Packaging and Presentation |
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113 | (1) |
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114 | (1) |
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A Checklist of Proactive Steps to Reduce Chargebacks |
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115 | (1) |
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Obtaining a Proper Manufacturer Identifier |
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116 | (6) |
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Is Vendor Compliance Worth It? |
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122 | (3) |
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Part 4 Governing Ethically and Compliance Data Management |
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125 | (32) |
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The Pros and Cons of Standards |
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126 | (2) |
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128 | (9) |
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132 | (2) |
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134 | (1) |
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135 | (1) |
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136 | (1) |
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Compliance Data and Information Management |
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137 | (11) |
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138 | (1) |
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138 | (1) |
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139 | (1) |
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139 | (1) |
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140 | (1) |
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141 | (1) |
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142 | (1) |
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143 | (1) |
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144 | (1) |
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Information Collaboration |
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145 | (1) |
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146 | (1) |
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147 | (1) |
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148 | (9) |
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149 | (1) |
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150 | (1) |
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151 | (1) |
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Information and Communication |
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151 | (1) |
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152 | (1) |
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153 | (2) |
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155 | (2) |
| Online Resources |
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157 | (2) |
| Index |
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159 | |