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E-raamat: Successful Supply Chain Vendor Compliance

(Katzscan Inc, USA)
  • Formaat: EPUB+DRM
  • Ilmumisaeg: 15-May-2017
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9781134807338
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  • Formaat: EPUB+DRM
  • Ilmumisaeg: 15-May-2017
  • Kirjastus: Routledge
  • Keel: eng
  • ISBN-13: 9781134807338
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Norman Katz has secured a top spot as one of the Top 50 Global Thought Leaders and Influencers on Supply Chain 2020.

Even the largest companies find managing vendors a daunting task. If you get it wrong then you risk inadvertently penalizing potentially valuable suppliers with misguided, overly bureaucratic or costly processes. Worse the burdens placed on the vendors backfires on the customer entity itself as the customer is subjected to the increased operational costs of managing the ramifications of the ill-conceived or poorly implemented requirement through the vendor community, driving up its own operational costs and increasing frustrations for all, straining the customer-vendor relationship. Effective compliance programs balance the requirements with the capabilities of their suppliers, striving to educate instead of just inform. A well-run program should help vendors self-implement and control costs, not force vendors to rely on constant communication and increase costs for all trading partners involved.

Successful Supply Chain Vendor Compliance explains the technical, process and cultural elements that go into a successful compliance program. Norman Katz exposes the weaknesses in traditional programs and identifies the characteristics of well-managed programs that foster beneficial trading partner relationships. He shows how a well-executed vendor compliance program can control and decrease costs by reducing disruptions throughout the supply chain, from the distribution center to the data center to the corporate office.

Competition is fierce, and the right vendor can help you define a business model, react quickly to changes, and differentiate between you and your competitors.

See the latest Forbes article on Abusive Compliance Practices!

Arvustused

"The author validates what I have come to understand about most companies with respect to vendor management policies and practices, i.e. they are broadly substandard. This book offers a hard, candid look at why companies and vendors have not been more proactive about due diligence, and why plug-and-play SCM tools, while often impressive at creating efficiency and reporting capabilities, do not supplant the role of proper ethics, governance and communication in optimizing the vendor management relationship. The author serves as an educator as he defines for us what constitutes vendor management best practices and demonstrates how synergy in the vendor management process flow impacts profitability. CEOs, CFOs, IT auditors, and IT consultancies will gain tremendous insight from the author's observations and recommendations that translate well toward improving vendor management performance for company and vendor."  - Andrew J. Tabone, Principal & Managing Consultant, AJT - IT Talent & Vendor Management Advisory Group, LLC

List of Figures and Tables
ix
About this Book xi
Preface xv
Introduction 1(2)
Part 1 The Essential Elements
3(30)
Introduction
4(1)
Envision
4(4)
Explain
8(1)
Exceptions
9(1)
Expectations
10(1)
Enroll
11(3)
Educate
14(2)
Enterprise Resource Planning
16(1)
Electronic Business-To-Business
16(6)
Electronic Data Capture
22(1)
Enable
23(1)
Engage
24(2)
Examine
26(1)
Enforcement
27(1)
Empathy
28(1)
Equality and Ethics
29(1)
Extend
30(1)
Evolve
31(1)
Summary
32(1)
Part 2 Building the Program
33(44)
Introduction
34(1)
A Legal Framework
35(7)
Vendor Compliance Documentation
42(1)
Vendor Compliance Manual
43(5)
Routing Guide
44(1)
Data Mapping Guide
45(1)
Chargeback Fees
46(1)
Label, Tag, Carton Schematics
47(1)
Documentation Location and Distribution
48(1)
Transactions and Reactions
49(6)
Document Acknowledgement
49(2)
Purchase Orders
51(2)
Shipment Notification
53(1)
Invoices
54(1)
Routing Information
55(1)
The Operation and Transaction Supply Chain
55(8)
Performance Monitoring
57(1)
Metric: Purchase Order Acknowledgement Timing
58(1)
Metric: Purchase Order Acknowledgement Percentage
58(1)
Metric: Purchase Order Acknowledgement to Receipts Accuracy
59(1)
Metric: Advance Ship Notice Timeliness to Shipment
60(1)
Metric: Advance Ship Notice Accuracy to Physical Shipment
60(1)
Metric: Shipment Paperwork and Labeling Formats; Item Marking and Preparation
61(1)
Metric: Invoice Timeliness and Accuracy
62(1)
Metric: Product Returns and Replacements (a.k.a. Quality)
62(1)
Scorecard Cycle
63(3)
Financial Penalties for Non-Compliance
66(2)
Ensure Data Consistency Across Transactions
68(3)
Don't Twist Terminology
71(1)
Keep Compliance Documentation Updated
72(2)
Collaboration Beyond Compliance
74(1)
Summary
75(2)
Part 3 Vendor Education
77(48)
Introduction
78(1)
Executive Overview
79(6)
The Organizational Overhaul
85(4)
An Overview of eB2B
89(6)
Barcode Label Printing and RFID Tagging
95(4)
Adhesives
95(1)
Coating
95(1)
Media
96(1)
Methodology
96(2)
Color
98(1)
RFID
98(1)
eB2B Integration Tips and Tricks
99(9)
Sales Order Processing Constraints
99(1)
Accounting Constraints
100(1)
Distribution Constraints
100(1)
Shipping Constraints
101(2)
Data Unification
103(1)
Data Validation
104(3)
Data Supplementation
107(1)
Avoiding Common Compliance Chargebacks
108(8)
Barcode Label Placement
109(1)
Barcode Labels Not Readable
109(1)
Late Advance Ship Notice
110(1)
Wrong Ship-To Address
111(1)
Pack List Problems
111(1)
Incorrect Carton Count / Missing Cartons
112(1)
Missing Items or Incorrect Item Quantities
112(1)
Product Packaging and Presentation
113(1)
eB2B Errors
114(1)
A Checklist of Proactive Steps to Reduce Chargebacks
115(1)
Obtaining a Proper Manufacturer Identifier
116(6)
Is Vendor Compliance Worth It?
122(3)
Part 4 Governing Ethically and Compliance Data Management
125(32)
The Pros and Cons of Standards
126(2)
A Client Case Story
128(9)
The Fallout
132(2)
The End Result
134(1)
Solution Opportunities
135(1)
Focused on the Future
136(1)
Compliance Data and Information Management
137(11)
Big Data Characteristics
138(1)
Volume
138(1)
Velocity
139(1)
Variety
139(1)
Veracity
140(1)
Relevancy
141(1)
One System or Many
142(1)
Focus on the Formulas
143(1)
Risk and Reward
144(1)
Information Collaboration
145(1)
Build it or Buy it
146(1)
Summary
147(1)
Governing Ethically
148(9)
Control Environment
149(1)
Risk Assessment
150(1)
Control Activities
151(1)
Information and Communication
151(1)
Monitoring
152(1)
The Heart of the Matter
153(2)
Closing Comments
155(2)
Online Resources 157(2)
Index 159
Supply chain vendor compliance has been a central focus in the career of author Norman Katz since 1993. His career roles as a Programmer, Programmer Analyst, Business Systems Analyst, and Information Technology Manager from 1985 through 1995 provided significant background in the core supply chain technologies of Enterprise Resource Management (ERP) systems, Electronic Data Interchange (EDI), and barcode labelling and scanning applications, and also in business operations across a variety of industries. In 1996 Norman decided to chart his own course and founded Katzscan specializing in supply chain technologies and operational performance, vendor compliance, information insights, supply chain risk management, and supply chain fraud detection and reduction. Norman is also the author of Detecting and Reducing Supply Chain Fraud (Gower, 2012).