"Alex Mirza's research provides compelling insights for what hospitality stakeholders must do to build human capital and achieve a higher purpose in these extraordinary times. Talent Disruption is not just recommended reading, it is required." - Geoff Ballotti, President and CEO, Wyndham Hotels & Resorts; and recipient of the Arne Sorenson Social Impact Leadership Award
"As large language models automate away busy work, building human capital is a monumental issue facing the healthcare industry. Alex Mirza's book provides a marvelous pragmatic road map to meritocracy, innovation and pay for performance in any service industry. A must read!" - Jonathan Bush, CEO, Zus Health; and cofounder CEO, Athena Healthcare
"My management colleagues and I understood thoroughly the first order differences in performance associated with variation across talent among property leaders, and the financial consequences of these differences. Likewise, we could measure the often tenfold difference in both productivity and service quality across talent among front line employees. The problem was what to do about it, at scale. In Mirza's path-breaking examination of how to create a data-driven marketplace for talent in the hospitality industry, he shows how to use emergent computational tools to build individualized profiles of talent at both ends of the hierarchyfrom top management to front lineand allow the resultant transparency to lead to (1) better matching of talent to opportunity, and (2) stronger competition for improved performance among all stakeholders in the industry. One of the most encouraging results of this work is the opportunity for high performers, the Moguls, to receive the superior rewards that their talents richly deserve." - Gary Loveman, Chairman and CEO, Well; former Chairman and CEO, Caesars Entertainment; and part owner, Boston Celtics
