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xiii | |
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List of innovations in sustainability |
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xiv | |
Preface |
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xv | |
Companion website information |
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xvii | |
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1 Tourism today: Why is it a global phenomenon embracing all our lives? |
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1 | (46) |
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2 | (1) |
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Travel and sustainability |
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3 | (1) |
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Case Study 1.1 The Maldives, tourism and sea level change |
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4 | (3) |
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Innovation in Sustainability 1.1 Sustainability as a philosophy to transform the impact of travel and tourism |
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7 | (2) |
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Case Study 1.2 Water equity issues and sustainability in the developing world Why study tourism? Is it just about enjoyment and holidays? |
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9 | (2) |
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11 | (3) |
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The internet and social media |
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14 | (1) |
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Concepts: Tourism, the tourist and travel |
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15 | (2) |
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An organizing framework for the analysis of tourism |
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17 | (1) |
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The tour, holidays, leisure time and the destination |
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18 | (2) |
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20 | (1) |
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The growth of global tourism and volatility in demand |
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21 | (1) |
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Case Study 1.3 Terrorism and its impact on global tourism: Managing for crises and destination resilience |
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22 | (7) |
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New forces affecting tourism: Globalization, inequality and the developed and developing world |
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29 | (2) |
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Case Study 1.4 Tourism mid poverty alleviation |
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31 | (1) |
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32 | (1) |
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Tourism and management as a focus for the book |
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32 | (2) |
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Managing tourism demand and supply: The perennial management challenge for tourism organizations |
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34 | (2) |
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36 | (4) |
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Managing the tourism sector |
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40 | (2) |
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Disruptive innovations and technologies in tourism: A game changer for consumers and businesses? |
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42 | (5) |
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2 Tourism: Its origins, growth and future |
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47 | (32) |
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48 | (6) |
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Tourism in classical times |
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48 | (1) |
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49 | (1) |
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The Renaissance and Reformation |
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50 | (2) |
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52 | (2) |
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Case Study 2.1 Changing pattern of spa development us a form of tourism |
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54 | (2) |
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Tourism and the coast: Transition from spas to the seaside resort |
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56 | (4) |
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Tourism in the Edwardian and inter-war years |
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60 | (4) |
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Post-war tourism: Towards international mass tourism |
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64 | (6) |
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70 | (1) |
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Case Study 2.1 Emerging outbound markets: The BRIC and MINT economics |
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71 | (1) |
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The future for tourism growth: Asia-Pacific as the powerhouse of global tourism? |
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72 | (3) |
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75 | (1) |
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76 | (3) |
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3 Demand: Why do people engage in tourism? |
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79 | (38) |
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80 | (2) |
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82 | (1) |
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The motivation dichotomy: Why do people go on holiday? |
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82 | (2) |
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Intrinsic and extrinsic motivation |
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84 | (4) |
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Case Study 3.1 Volunteer tourism |
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88 | (1) |
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Maslow's hierarchy model and tourist motivation |
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89 | (2) |
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The tourism tradition of motivation studies: Classifying and understanding tourist motives |
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91 | (4) |
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Consumer behaviour and tourism |
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95 | (1) |
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96 | (1) |
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Case Study 3.2 The emergence of ecotourism markets in Brazil |
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97 | (1) |
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Psychographic segmentation |
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98 | (1) |
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99 | (2) |
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Case Study 3.3 Medical tourism -- a new growth area for tourism? |
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101 | (1) |
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The tourist image of products and places |
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102 | (4) |
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Innovation in Sustainability 3.1 Repositioning a resort to address mass tourism demand -- Calvia, Mallorca |
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106 | (3) |
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The future of tourism demand |
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109 | (2) |
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Case Study 3.4 Emergent forms of tourism demand -- dementia and tourism |
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111 | (3) |
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114 | (3) |
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4 Transporting the tourist I: Surface transport |
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117 | (46) |
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118 | (2) |
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Transport, tourism and the tour |
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120 | (3) |
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Policy issues in tourist transport |
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123 | (3) |
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Case Study 4.1 Innovation in coach travel -- Stagecoach's megabus.com |
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126 | (7) |
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133 | (8) |
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The car and tourist travel |
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133 | (4) |
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137 | (1) |
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The UK's national cycle network |
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138 | (3) |
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Innovation in Sustainability 4.1 Slow travel |
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141 | (8) |
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143 | (3) |
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146 | (3) |
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149 | (1) |
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Case Study 4.2 Tourist travel by rail -- the Trans-Siberian Railway |
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150 | (7) |
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151 | (3) |
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154 | (1) |
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155 | (2) |
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Managing land- and surface-based tourist transport |
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157 | (1) |
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Innovation in Sustainability 4.2 Monitoring and reducing carbon consumption in tourism |
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158 | (5) |
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5 Transporting the tourist II: The aviation sector |
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163 | (42) |
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164 | (1) |
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The role of the airport as a tourist terminal facility |
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164 | (8) |
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What is an airport and how is it operated? |
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168 | (4) |
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The international airline industry |
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172 | (3) |
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Trends in the airline industry in the new millennium |
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173 | (2) |
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Managing the airline industry |
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175 | (1) |
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Case Study 5.1 The use of taxation In limit travel behaviour: Air passenger duty in the UK |
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176 | (2) |
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Case Study 5.2 The performance and competitiveness of Chinese airlines |
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178 | (1) |
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Regulating international air transport |
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179 | (4) |
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Airline marketing: Its role and recent innovations |
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183 | (2) |
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How airlines use marketing functions |
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184 | (1) |
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The low-cost carriers: Aligning service provision to demand |
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185 | (1) |
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Case Study 5.2 The low-cost carrier The Southwest phenomenon |
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186 | (7) |
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Low-cost carriers in Europe |
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189 | (4) |
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Airline marketing and developing client relationships: Frequent flyer programmes and alliances |
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193 | (4) |
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In-flight catering: A marketing opportunity? |
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195 | (2) |
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197 | (2) |
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199 | (1) |
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The future of tourist travel and transport |
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199 | (6) |
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6 Accommodation and hospitality services |
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205 | (40) |
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206 | (1) |
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207 | (3) |
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210 | (1) |
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The accommodation sector as a global phenomenon and operational issues |
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211 | (2) |
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The characteristics of the accommodation industry |
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213 | (3) |
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The management and development of the accommodation sector |
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214 | (2) |
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Types of tourist accommodation |
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216 | (2) |
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Serviced accommodation sector: Hotels |
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216 | (2) |
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Case Study 6.1 Spa hotel development in Australia |
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218 | (4) |
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Case Study 6.2 The Chinese hotel sector |
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222 | (9) |
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226 | (1) |
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Budget accommodation and hotels |
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227 | (2) |
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The non-serviced accommodation sector |
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229 | (1) |
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The caravan and motor home sector |
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230 | (1) |
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Other issues for the accommodation sector |
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231 | (6) |
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231 | (1) |
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232 | (2) |
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234 | (3) |
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Innovation in Sustainability 6.1 Scandic Hotels and environmental issues -- a pioneer in sustainable business practices |
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237 | (4) |
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239 | (2) |
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241 | (4) |
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7 Tour operating and travel retailing |
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245 | (48) |
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246 | (4) |
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250 | (7) |
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Economics of tour operation: Managing for profit |
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253 | (1) |
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Tour operating business performance |
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254 | (2) |
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Regulating tour operating |
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256 | (1) |
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The European holiday market |
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257 | (1) |
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257 | (4) |
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How do these companies compete for business? |
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259 | (2) |
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Consumer trends affecting the future of tour operating |
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261 | (1) |
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Innovation in Sustainability 7.1 Corporate Social Responsibility and lour operators |
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262 | (3) |
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265 | (1) |
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Consumer issues in tour operating |
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265 | (4) |
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Case Study 7.1 New technology and the holiday rep |
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269 | (1) |
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Marketing and planning the holiday: The holiday brochure |
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270 | (1) |
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Case Study 7.2 Thomas Cook's Lei's Go! integrated marketing campaign in 2013/2014 |
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271 | (9) |
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276 | (1) |
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The evolution of travel agents |
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276 | (1) |
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Characteristics of travel agents |
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277 | (1) |
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The organization of travel agents |
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278 | (2) |
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280 | (2) |
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Travel agents and information communication technology |
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282 | (1) |
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Social networking and tourism |
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283 | (3) |
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The future of travel retailing |
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286 | (2) |
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Case Study 7.3 Trip Advisor, eWoM and the rise of internet ratings of tourism products and services |
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288 | (3) |
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291 | (2) |
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8 Visitor attractions and events |
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293 | (38) |
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294 | (1) |
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Case Study 8.1 Events as attractions |
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294 | (4) |
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Attractions, events and tourism: A symbiotic relationship? |
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298 | (2) |
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Case Study 8.2 When management and planning fail: The tourism impact and legacy of the Rio Olympiad |
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300 | (2) |
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Classifying visitor attractions |
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302 | (7) |
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The events industry classified |
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309 | (1) |
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Visitor attractions in the UK: Recent trends and patterns |
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309 | (3) |
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Visitor attractions: Product considerations |
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312 | (2) |
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Attractions as a leisure product |
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314 | (1) |
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Visitor attractions and the product life cycle |
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314 | (2) |
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Visitor attractions and the visitor experience |
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316 | (3) |
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The visitor experience at attractions: Key influences |
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317 | (2) |
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Managing the visitor experience: Potential and prospects |
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319 | (2) |
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Innovation in Sustainability 8.1 The greening of meetings and events |
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321 | (2) |
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The future for visitor attraction management |
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323 | (3) |
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Product development and innovation |
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324 | (1) |
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324 | (1) |
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Revenue generation and funding |
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325 | (1) |
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325 | (1) |
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Community and public sector intervention |
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326 | (1) |
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326 | (5) |
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9 The management of tourism |
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331 | (40) |
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332 | (1) |
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Managing tourism businesses: Key principles |
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332 | (1) |
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The purpose of management in tourism organizations |
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333 | (3) |
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What do tourism managers manage? |
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336 | (1) |
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Marketing tourism as a management function |
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337 | (2) |
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338 | (1) |
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Managing operational issues in tourism businesses |
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339 | (3) |
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339 | (3) |
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Managing service provision: Human resource issues and service delivery |
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342 | (4) |
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Service provision in tourism: A perennial management challenge? |
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346 | (2) |
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Case Study 9.1 The evolution of research on services marketing |
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348 | (2) |
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Developing and managing tourism ventures in the small business sector |
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350 | (1) |
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Case Study 9.2 The Disney model of customer care |
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351 | (5) |
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356 | (6) |
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Challenges for tourism managers |
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356 | (1) |
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How and why does innovation occur and what is its significance in tourism? |
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357 | (5) |
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Tourism management in action: Designing and developing a visitor attraction |
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362 | (2) |
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Case Study 9.3 A feasibility study for a new tourism attraction: The scope and range of issues |
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364 | (1) |
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365 | (6) |
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10 The public sector and tourism |
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371 | (38) |
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372 | (1) |
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372 | (14) |
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Why governments intervene in the tourism sector |
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374 | (3) |
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Government intervention and tourism performance |
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377 | (6) |
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383 | (3) |
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Case Study 10.1 Destination Management Organizations and tourism |
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386 | (5) |
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How government organizations influence tourism |
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391 | (1) |
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391 | (2) |
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Does tourism planning exist? |
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392 | (1) |
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Innovation in Sustainability 10.1 Championing sustainability in practice -- the Global Sustainable Tourism Council (GSTC) |
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393 | (2) |
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The planning process for tourism |
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394 | (1) |
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Government tourism strategies |
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395 | (1) |
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The public sector marketing of tourism |
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396 | (4) |
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Innovation in Sustainability 10.2 Developing a country-based approach to sustainable tourism management |
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400 | (3) |
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The future of the public sector in the management of tourism |
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403 | (6) |
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11 Managing the visitor and their impacts |
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409 | (46) |
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410 | (1) |
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The geography of tourism: Its application to impact analysis |
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410 | (1) |
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European tourism: Trends and patterns |
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411 | (1) |
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The geography of European tourism based on air transport: Key trends and impacts |
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411 | (3) |
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Analysing the impact of tourism |
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414 | (3) |
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The economic impact of tourism |
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417 | (8) |
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Constructing the economic impact of tourism |
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423 | (2) |
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Social and cultural impacts of tourism |
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425 | (3) |
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Tourism and the environment |
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428 | (4) |
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The tourism industry response |
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431 | (1) |
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432 | (2) |
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Innovation in Sustainability 11.1 Getting tourists out of their cars onto public transport -- the experience of New Forest National Park, UK |
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434 | (4) |
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Case Study 11.1 The challenge of managing tourism growth: The case of Vietnam |
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438 | (2) |
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Case Study 11.2 Managing the tourist impact in Venice |
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440 | (7) |
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Future issues for visitor management |
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447 | (8) |
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12 The future of tourism: Post tourism? |
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455 | (38) |
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456 | (1) |
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456 | (5) |
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The snowball and amoeba concepts in tourism |
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459 | (2) |
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Case Study 12.1 The tourism strategy of Turkey to 2023 |
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461 | (2) |
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Understanding the future of tourism |
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463 | (2) |
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Case Study 12.2 BREXIT and tourism |
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465 | (3) |
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The pressures for tourism to change |
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468 | (2) |
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An ageing travelling public |
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469 | (1) |
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469 | (1) |
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469 | (1) |
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Crises and disasters in tourism |
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470 | (2) |
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Crises in tourism and business response: A management challenge? |
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470 | (2) |
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472 | (1) |
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Climate change, tourism and the environment: Its impact on future tourism trends |
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473 | (2) |
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475 | (1) |
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Limiting tourism: The beginning of the end? |
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476 | (7) |
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Towards a new tourism management concept: Managed tourism |
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483 | (10) |
Index |
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493 | |