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Violence Volcano: Reducing the Threat of Workplace Violence [Kõva köide]

  • Formaat: Hardback, 266 pages, kõrgus x laius x paksus: 234x156x16 mm, kaal: 551 g, Illustrations
  • Ilmumisaeg: 24-Nov-2009
  • Kirjastus: Information Age Publishing
  • ISBN-10: 1607523442
  • ISBN-13: 9781607523444
Teised raamatud teemal:
  • Formaat: Hardback, 266 pages, kõrgus x laius x paksus: 234x156x16 mm, kaal: 551 g, Illustrations
  • Ilmumisaeg: 24-Nov-2009
  • Kirjastus: Information Age Publishing
  • ISBN-10: 1607523442
  • ISBN-13: 9781607523444
Teised raamatud teemal:

The Violence Volcano helps managers and workers in various organizations reduce workplace violence risks. It uses a volcano metaphor to explain violence buildup, covers internal and external causes, signs, prevention costs, and intervention plans, and discusses legal responsibilities and working with law enforcement.



The Violence Volcano is for managers and workers in all types of business and government organizations, including law enforcement and other first-responders. Its purpose is to assist all organizations and their employees in fulfilling their obligations under U.S. Government regulations to reduce the risks of any and all forms of violence that affect workers during the time they are carrying out their duties as employees.The Violence Volcano is written at an appropriate level for either self-study, training programs, or classroom settings. It could be used as a supplement in business, educational administration, criminal justice and law enforcement classes, or other academic and trade programs.Key features of the book:• Uses the volcano metaphor to provide a simple and unique way to help readers under stand and remember how violence builds.• Provides a broader approach than other books toward recognizing and dealing with the issue of workplace violence, including both internal and external causes as well as signs of impending acts of violence.• Identifies and discusses the nature and complexity of violence in a variety of workplaces.• Helps management compare violence prevention costs with the immediate and direct costs plus the delayed and hidden costs of violent incidents at work.• Helps management, employees, and law enforcement personnel recognize environmental and organizational influences on employee behavior.• Helps management and employees develop an awareness of personal characteristics and work behaviors that build toward violent behavior, so that timely intervention can perhaps eliminate the threat of violence.• Assists management in establishing a crisis management team, an organizational crisis plan, a violence intervention plan, and a post-violence trauma plan.• Develops a comprehensive definition of workplace violence and examines its rapid growth.• Suggests administrative ways of reducing risks, such as establishing anti-violence policies, improving asset security, and providing an adequate support system.• Introduces the topics of legal responsibilities and liabilities, and working with law enforcement.
Preface xiii
The Authors xv
Joint Publications xvi
Prologue xix
PART I Introduction
1 How Workplace Violence Has Grown
3(32)
Violence in Organizations
4(17)
Violent Events in Organizations, 1981-1990
4(2)
Violent Events in Organizations, 1991-1994
6(2)
Violent Events in Organizations, 1995-2000
8(5)
Violent Events in Organizations, 2001-2005
13(3)
Violent Events in Organizations, 2006-2009
16(5)
Violence in Education
21(11)
Violent Events in Education, 1989-1999
22(2)
Violent Events in Education, 2000-2004
24(3)
Violent Events in Education, 2005-2009
27(5)
Summary
32(3)
2 Costs and Definitions
35(14)
Types of Costs
36(2)
Immediate and Direct Costs
36(1)
Delayed and Hidden Costs
36(2)
Prevention Costs
38(1)
Magnitude of Costs to Business
38(2)
Imprecise Definitions Affect Accuracy of Statistics
40(1)
Defining and Classifying Workplace Violence
40(8)
Defining Widely Used But Limited
41(1)
Where and When May Not Be the Defining Factors
42(2)
The Intent May Be More Defining than the Act
44(1)
Definition Should Include Target, Perpetrator, and Intent
44(4)
Summary
48(1)
3 How Violent Behavior Builds: The Volcano Analogy
49(10)
Can We Predict Violent Behavior?
50(2)
The Volcano Analogy
52(4)
Level 1
53(1)
Level 2
54(1)
Level 3
55(1)
Summary
56(3)
PART II The Environment
4 Environmental Influences on Workplace Violence
59(14)
Changing Sociocultural Environment
60(4)
Changing Norms of Behavior
60(1)
Changing Relationships
61(1)
Work and Family Interdependence
62(1)
Drugs, Gangs, and Organized Crime
62(2)
Changing Economic Environment: The Over-Under Society
64(2)
Changing Business Conditions
64(1)
Shrinking Job Market
65(1)
Political-Legal Changes
66(1)
Changing Nature of Jobs (Including Technological Changes)
67(1)
Changing Nature of Workforce
67(4)
Increased Diversity and Presence of Women
68(1)
Sexual Preference, Age, and Other Forms of Diversity
69(2)
Summary
71(2)
5 Management's Dealing with Environmental Influences
73(12)
Handling Changes in the Sociocultural Environment
74(2)
Responding to the Increased Use of Drugs and Alcohol
76(1)
Responding to Changes in the Economic Environment
77(1)
Responding to Changes in the Nature of the Workforce
78(1)
Responding to Ineffective or Problem Supervisors
79(2)
Summary
81(4)
PART III The Workplace
6 How the Workplace Affects Behavior
85(10)
Occupations Traditionally Considered Hazardous
86(1)
Vulnerable Organizations Not Traditionally Considered hazardous
86(4)
Organizations Disliked By Fanatics
90(2)
Any Organization
92(1)
Summary
93(2)
7 Dealing with Workplace Influences
95(16)
Recognize Potential Problems
96(7)
In Occupations Traditionally Considered as Hazardous
96(1)
In Vulnerable Organizations Not Traditionally Considered Hazardous
97(2)
In Organizations Disliked by Fanatics
99(1)
In Any and All Organizations
100(3)
Identify, Prioritize, and Protect Organizational Assets
103(4)
Define and Prioritize Organizational Assets
103(1)
Perform a Needs Assessment
104(1)
Correct Security Problem Areas
104(1)
Establish Necessary Administrative Controls
105(1)
Develop an Early Warning System
105(1)
Train and Familiarize All Employees with Security Procedures
106(1)
Summary
107(4)
PART IV Employees
8 Employee Factors That Influence Violent Behavior
111(10)
Financial Factors
112(1)
Personal Motivations
112(2)
Job and Work Expectations
114(1)
Manager and Supervisor Expectations
115(1)
Job Security
115(1)
Personal Identity
116(1)
Dysfunctional Behavior of Bosses and Coworkers
116(1)
Personal and Personality Factors
117(2)
Summary
119(2)
9 Dealing with Employee Factors Related to Violence
121(22)
Train to Recognize Personal Characteristics and Personal History
122(5)
Was Recently Disciplined
122(1)
History of Violence
122(1)
Suspicious Job History
122(1)
Unfavorable Military Record
123(1)
Fascination with Guns and Weapons
123(1)
Fanatical Behavior or Extremist Views
123(1)
Substance Abuse
124(1)
Emotional Instability
124(1)
Blaming Others
124(1)
No Healthy Way to Express Rage
125(1)
Heightened Anxiety
125(1)
Psychosis
125(1)
Personality Magnification
126(1)
Personality Disorders or Lack of Social/Family Support
126(1)
Poor Self-Esteem and a Defensive Posture
127(1)
Problems in Credit and Driving Records
127(1)
Train to Recognize Work Behaviors and Relationships
127(4)
Loss of Interest in Work
128(1)
Threatening Behavior or Words
128(1)
Malicious Gossip
128(1)
Disgruntled Complaints
128(1)
Attendance Problems
129(1)
Property Destruction or Theft
129(1)
Labor-Management Disputes
129(1)
Uncontrollable Temper and Outbursts
129(1)
Concentration Problems
129(1)
Requires Much Supervision
130(1)
Change in Behavior or Personal Appearance
130(1)
Inconsistent Work Habits
130(1)
Decline in Productivity or Performance
130(1)
Bullying and Abusive Behavior
130(1)
Train to Recognize How Violence Builds Through Different Levels
131(1)
Take Special Precautions with Computers
132(1)
Train to Diffuse Potentially Violent Situations
133(1)
Provide an Adequate Support System to Prevent Violence
134(3)
Behavioral Observation Programs (BOPs)
135(1)
Employee Assistance Programs (EAPs)
135(2)
Reduce Social Stigma
137(1)
Eliminate Bullying
137(1)
Exhibit Post-Violence Patience
137(1)
Train for Emergencies When Violence is Not Preventable
137(1)
Summary
138(5)
PART V The Organization
10 Organizational Influences on Workplace Violence
143(10)
Inappropriate Management Styles/Behaviors
144(3)
Abusive Management
144(1)
Intentional Mismanagement
145(1)
Management Fads
146(1)
Inappropriate Management Policies
146(1)
Poor Communication
147(1)
Management's Poor Relationship with Employees
147(1)
Disagreeable or Distressful Job Factors
148(1)
Pressures from Downsizing/Reorganizing
149(1)
Negligent Attitude Toward Safety/Health of Personnel
150(1)
Negative Organizational Culture
150(1)
Job Overload and High Turnover
151(1)
Summary
152(1)
11 Dealing with Organizational Influences
153(10)
Develop and Maintain Security
154(1)
Establish A Positive, Hostility-Free Workplace Environment
154(2)
Balance Rights of Troubled Workers and Other Employees
156(1)
Select and Train Positive Managers and Supervisors
156(1)
Eliminate Sick Work Environments
157(2)
Summary
159(4)
PART VI General Approaches to Workplace Violence
12 Administrative Ways of Reducing Risks
163(20)
Establish Anti-Violence Policies
164(1)
Improve Asset Security
165(5)
Conduct Security Needs Assessment
165(1)
Consider Facility Design and Provide Security Devices
166(1)
Address Security Personnel Needs
167(2)
Provide Access Control
169(1)
Improve Communication
170(1)
Establish Procedure for Reporting Behaviors and Threats
170(1)
Follow Established Disciplinary Procedures
171(1)
Practice Non-Exacerbating Termination Procedures
172(1)
Prepare for Bomb Threats
173(1)
Minimize Negative Effects of Reorganization
174(1)
Provide Outplacement Services
174(1)
Assist with Stress Management
175(1)
Establish a Crisis Management Team
176(2)
Establish an Organizational Crisis Plan
178(2)
Establish Distress Signals and Procedures
178(1)
Set Up Early-Detection System
179(1)
Identify and Communicate Who Handles Problems
179(1)
Train Personnel in Well-Defined Procedures
180(1)
Prepare a Post-Violence Trauma Plan
180(1)
Summary
181(2)
13 Legal Issues and Law Enforcement
183(12)
Legal Issues
183(4)
Responsibility and Liability
184(1)
Harassment
185(1)
Stalking
186(1)
Domestic Violence
186(1)
Mental Disabilities and the ADA
186(1)
Approaches to Reduce Liability
187(1)
Law Enforcement
188(1)
Jurisdictional and Other Limitations
188(1)
Pre-Incident Happenings
188(1)
When Violence Occurs
189(1)
Employee Rights
189(1)
Summary
190(5)
APPENDICES
A Organizations That Assist in Learning About Workplace Violence
195(6)
B Example Documents
201(4)
Incident Self-Report
202(1)
Violence Prevention Checklist
203(2)
C An Evaluative Instrument
205(6)
Identifying Your Organization's Propensity to Elicit Violence
205(6)
D A Training Outline Using the Violence Volcano Metaphor
211(2)
Bibliography 213(6)
Additional References 219
David D. Van Tassel was a professor of history at Case Western Reserve University, the creator of History Day, and editor of The History of Cleveland. John Vacha is the author of Showtime in Cleveland (The Kent State University Press, 2000) and The Music Went 'Round and Around: The Story of Musicarnival (The Kent State University Press, 2004).