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Working in Groups 6th edition [Pehme köide]

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  • Formaat: Paperback / softback, 400 pages, kõrgus x laius: 254x203 mm, kaal: 667 g
  • Ilmumisaeg: 15-Mar-2012
  • Kirjastus: Pearson
  • ISBN-10: 020502937X
  • ISBN-13: 9780205029372
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Working in Groups 6th editionSuurem pilt
  • Formaat: Paperback / softback, 400 pages, kõrgus x laius: 254x203 mm, kaal: 667 g
  • Ilmumisaeg: 15-Mar-2012
  • Kirjastus: Pearson
  • ISBN-10: 020502937X
  • ISBN-13: 9780205029372
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780205029372.html
Märksõnad:

Updated in its 6th edition, Working in Groups provides readers with practical strategies, built on theory and research, for communicating and working successfully in groups. The authors use the guiding principle of balance while looking at both how groups work and how to work in groups. This accessible and user-friendly text gives readers the tools to apply group communication theories, methods, and skills—helping them become more effective and ethical group members.

Guide to Features xx
Preface xxii
Acknowledgments xxxi
About the Authors xxxiii
1 Introduction to Group Communication
1(24)
Case study The Study Group Dilemma
2(1)
Succeeding in Groups
3(1)
Defining Group Communication
3(1)
Key Elements of Group Communication
4(1)
Follow the Research What Is the Ideal Group Size?
4(1)
Theory in Groups Systems Theory
5(3)
Types of Groups
6(2)
Virtual Groups Using Technology to Communicate
8(1)
Advantages and Disadvantages of Working in Groups
8(3)
Advantages
9(1)
Disadvantages
10(1)
Groups in Balance... Create Synergy
11(1)
The Nature of Group Communication
12(1)
Theories, Strategies, and Skills
12(1)
The Group Communication Process
12(1)
Balance: The Guiding Principle of Group Work
13(1)
Groups in Balance
14(1)
Group Dialectics
14(1)
Theory in Groups Relational Dialectics Theory
14(4)
Groups in Balance... Enjoy Working Together
18(1)
Ethics Group Communication
18(1)
Ethics in Balance
18(1)
Groups in Balance... Empower Members
19(1)
Credo for Ethical Communication
19(1)
Ethics in Groups The National Communication Association Credo for Ethical Communication
20(1)
Summary Study Guide
21(1)
GroupWork The Ethics Credo in Action
22(1)
Group Assessment Group Communication Competencies Survey
23(2)
2 Group Development
25(22)
Case study Nice to Meet You, Too
26(1)
Group Development Stages
27(1)
Follow the Research Group Development Models
27(2)
Forming Stage
28(1)
Groups in Balance... Socialize Newcomers
29(3)
Storming Stage
30(1)
Norming Stage
31(1)
Performing Stage
31(1)
Adjourning Stage
32(1)
Virtual Groups Developmental Tasks
32(1)
Group Goals
33(2)
Establishing Group Goals
33(1)
Balancing Group Goals and Hidden Agendas
34(1)
Theory in Groups Goal Theory and Group Work
35(1)
Group Norms
36(2)
Types of Norms
36(2)
Conformity
38(1)
Nonconformity
38(1)
Follow the Research Beware of Unreasonable Norms
38(2)
Ethics in Groups Ethical Group Norms
40(2)
Groups in Balance... Change Norms as Needed
42(1)
Group Motivation
42(2)
A Sense of Meaningfulness
42(1)
A Sense of Choice
43(1)
A Sense of Competence
43(1)
A Sense of Progress
43(1)
Summary Study Guide
44(1)
GroupWork Classroom Norms
45(1)
Group Assessment How Good Is Your Goal?
46(1)
3 Group Membership
47(23)
Case study Taming Tony the Tiger
48(1)
Group Member Needs
49(3)
Schutz's Theory of Interpersonal Needs
49(3)
Balancing Individual and Group Needs
52(1)
Member Roles
52(4)
Benne and Sheats Functional Group Roles
52(3)
Belbin's Team Roles
55(1)
Theory in Groups Belbin's Team-Role Theory
56(1)
Member Confidence
57(1)
Communication Apprehension
57(1)
Groups in Balance... Adapt to Both High and Low Levels of Member Apprehension
58(2)
Strategies for Reducing Communication Apprehension
58(2)
Virtual Groups Confidence with Technology
60(2)
Strategies for Helping Apprehensive Members
60(2)
Follow the Research Curbing Compulsive Communicators
62(1)
Member Assertiveness
62(3)
Balancing Passivity and Aggression
63(1)
Assertiveness Skills
64(1)
Groups in Balance... Know When to Say No
65(1)
Ethics in Groups Managing Manipulators
66(1)
Summary Study Guide
67(1)
GroupWork Group Attraction Survey
68(1)
Group Assessment Personal Report of Communication Apprehension (PRCA-24)
69(1)
4 Diversity in Groups
70(28)
Case study No Offense Intended
71(1)
A Balanced Approach to Group Diversity
72(1)
Follow the Research Where Is Your Face in the U.S. Census?
72(1)
Groups in Balance... Seek Intellectual Diversity
73(2)
Obstacles to Understanding Others
75(2)
Ethnocentrism
75(1)
Stereotyping
76(1)
Prejudice
76(1)
Discrimination
76(1)
Personality Dimensions
77(2)
The Big Five Personality Traits
77(1)
The Myers-Briggs Type Indicator®
78(1)
Groups in Balance... Value Both Introverts and Extroverts
79(3)
Balancing Personality Types in Groups
81(1)
Motivating Personality Types in Groups
81(1)
Cultural Dimensions
82(5)
Individualism-Collectivism
82(2)
Power Distance
84(1)
Masculine-Feminine Values
85(1)
High Context-Low Context
85(1)
Monochronic Time-Polychronic Time
86(1)
Virtual Groups Cultural Dimensions in Cyberspace
87(1)
Gender Dimensions
87(1)
Follow the Research Who Talks More---Women or Men?
88(1)
Theory in Groups Muted Group Theory
88(1)
Generational Dimensions
89(2)
Religious Dimensions
91(2)
Ethics in Groups The Golden Rule May Not Apply in Diverse Groups
93(1)
Summary Study Guide
94(1)
GroupWork Personality Types in Groups
95(2)
Group Assessment Identifying Cultural Dimensions
97(1)
5 Group Leadership
98(25)
Case study The Leader in Sheep's Clothing
99(1)
What Is Leadership?
100(1)
Groups in Balance... Value Both Leadership and Followership
101(1)
Becoming a Leader
102(2)
Designated Leaders
102(1)
Emergent Leaders
103(1)
Strategies for Becoming a Leader
103(1)
Ethics in Groups Leadership Integrity
104(1)
Leadership and Power
105(1)
Types of Leadership Power
105(1)
The Power of Power
105(1)
Leadership Theories
106(1)
Theory in Groups The Evolution of Leadership Theory
107(5)
Situational Leadership Theory
108(4)
Follow the Research The Two Sides of "Great" Leadership
112(1)
Functional Leadership Theory
113(1)
The 5M Model of Leadership Effectiveness
113(3)
Model Leadership
114(1)
Motivate Members
114(1)
Manage Group Process
115(1)
Make Decisions
115(1)
Mentor Members
116(1)
Virtual Groups Sharing Leadership Functions
116(1)
Diversity and Leadership
117(3)
Gender and Leadership
117(1)
Culture and Leadership
118(2)
Summary Study Guide
120(1)
GroupWork The Least-Preferred-Coworker Scale
121(1)
Group Assessment Are You Ready to Lead?
122(1)
6 Verbal and Nonverbal Communication in Groups
123(25)
Case study How to Sink the Mayflower
124(1)
Two Essential Tools
125(1)
Team Talk
125(2)
The Dimensions of Team Talk
125(2)
Use "I," "You," and "We" Language Appropriately
127(1)
Language Challenges
127(1)
Ethics in Groups Sticks and Stones May Break Your Bones, but Words Can Hurt Forever
128(3)
Abstract Words
128(1)
Bypassing
129(1)
Offensive Language
130(1)
Jargon
130(1)
Language Differences
131(1)
Language and Gender
131(1)
Language and Culture
131(1)
Theory in Groups The Whorf Hypothesis
132(1)
The Importance of Nonverbal Communication
133(1)
Nonverbal Behavior
133(1)
Personal Appearance
133(1)
Groups in Balance... Speak "Silently"
133(3)
Facial Expression and Eye Contact
134(1)
Vocal Expression
135(1)
Physical Expression
135(1)
Virtual Groups Expressing Emotions Online
136(1)
The Nonverbal Environment
136(3)
Arrangement of Space
136(2)
Perceptions of Personal Space
138(1)
Nonverbal Differences
139(2)
Nonverbal Communication and Gender
139(1)
Nonverbal Communication and Culture
140(1)
Groups in Balance... Survive
141(1)
Creating a Supportive Communication Climate
141(3)
Follow the Research Immediacy in Groups
144(1)
Summary Study Guide
145(1)
GroupWork Getting Emotional about Nonverbal Cues
146(1)
Group Assessment Auditing Team Talk
147(1)
7 Listening in Groups
148(23)
Case study That's Not What I Said
149(1)
The Challenge of Listening in Groups
150(2)
The Nature of Listening
151(1)
The Need for Better Listening
151(1)
Virtual Groups Listening Online
152(2)
The Habits of Listeners
152(2)
Theory in Groups The HURIER Listening Model
154(1)
Types of Listening
155(1)
Listening to Hear
155(1)
Listening to Understand
155(1)
Listening to Remember
155(1)
Groups in Balance... Ask Questions to Enhance Comprehension
156(1)
Follow the Research Listening and Working Memory Theory
156(4)
Listening to Interpret
157(1)
Listening to Evaluate
158(1)
Listening to Respond
158(2)
Key Listening Strategies and Skills
160(4)
Use Your Extra Thought Speed
160(1)
Apply the Golden Listening Rule
160(1)
Minimize Distractions
161(1)
"Listen" to Nonverbal Behavior
161(1)
Ask WIIFM
161(1)
Listen Before You Leap
162(1)
Take Relevant Notes
162(2)
Listening to Differences
164(1)
Gender Differences
164(1)
Personality Differences
164(1)
Cultural Differences
164(1)
Groups in Balance... Learn the Art of High-Context Listening
165(1)
Hearing Ability Differences
165(1)
Ethics in Groups Self-Centered Roles and Listening
166(1)
Summary Study Guide
167(1)
GroupWork Practice Paraphrasing
168(1)
Group Assessment Student Listening Inventory
169(2)
8 Conflict and Cohesion in Groups
171(22)
Case study Sociology in Trouble
172(1)
Conflict in Groups
173(2)
Substantive Conflict
174(1)
Affective Conflict
174(1)
Procedural Conflict
174(1)
Theory in Groups Attribution Theory and Member Motives
175(1)
Constructive and Destructive Conflict
175(1)
Conflict Styles
176(1)
Avoidance Conflict Style
177(1)
Groups in Balance... Know When and How to Apologize
177(3)
Accommodation Conflict Style
178(1)
Competition Conflict Style
178(1)
Compromise Conflict Style
179(1)
Collaboration Conflict Style
179(1)
Choosing a Conflict Style
180(1)
Virtual Groups Conflict in Cyberspace
180(1)
Conflict Management Strategies
181(3)
The A-E-I-O-U Model
181(1)
Negotiation in Groups
182(1)
Third-Party Intervention
183(1)
Ethics in Groups The Group and the Golden Mean
184(1)
Conflict and Member Diversity
185(1)
Cultural Responses to Conflict
185(1)
Gender Responses to Conflict
185(1)
Groups in Balance... Let Members Save Face
185(1)
Group Cohesion
186(1)
Enhancing Group Cohesion
186(1)
Follow the Research Does Diversity Enhance or Inhibit Group Cohesiveness?
187(3)
Groupthink
187(3)
Summary Study Guide
190(1)
GroupWork Conflict Awareness Log
191(1)
Group Assessment How Do You Respond to Conflict?
192(1)
9 Structured and Creative Problem Solving in Groups
193(28)
Case study No More Horsing Around
194(1)
Group Decision Making
195(3)
Decision Making and Problem Solving
195(1)
Decision-Making Methods
196(2)
Groups in Balance... Avoid False Consensus
198(2)
Decision-Making Questions
198(2)
Decision-Making Styles
200(1)
Structured Problem Solving
200(4)
The Standard Agenda
202(2)
Theory in Groups The Functional Perspective and Group Problem Solving
204(3)
The Single Question Format
205(2)
Creative Problem Solving
207(4)
Brainstorming
209(1)
Nominal Group Technique (NGT)
210(1)
Follow the Research Which Is Better---Brainstorming or the Nominal Group Technique?
211(3)
Decreasing Options Technique (DOT)
212(1)
Enhancing Group Creativity
213(1)
Virtual Groups Adapting Decision-Making and Problem-Solving Methods
214(2)
Ethics in Groups The Morality of Creative Outcomes
216(1)
Problem-Solving Realities
216(2)
Politics
216(1)
Preexisting Preferences
217(1)
Power
217(1)
Summary Study Guide
218(1)
GroupWork What Is Your Decision-Making Style?
219(1)
Group Assessment Problem-Solving Competencies
220(1)
10 Critical Thinking and Argumentation in Groups
221(22)
Case study Slicing the Pie
222(1)
Critical Thinking and Argumentation
223(3)
Cooperative Group Argumentation
224(1)
The Value of Argumentation in Groups
225(1)
Structuring Arguments
226(1)
Theory in Groups Argumentative and Aggressive Communication
226(3)
Claim, Evidence, and Warrant
227(1)
Backing, Reservation, and Qualifier
228(1)
Supporting Arguments
229(2)
Types of Evidence
230(1)
Groups in Balance... Document Sources of Evidence
231(1)
Tests of Evidence
232(1)
Virtual Groups Think Critically About the Internet
232(1)
Presenting Arguments
233(1)
State Your Claim
233(1)
Support Your Claim
233(1)
Provide Reasons
233(1)
Summarize Your Argument
234(1)
Refuting Arguments
234(1)
Listen to the Argument
234(1)
State the Opposing Claim
234(1)
Preview Your Objections
235(1)
Assess the Evidence
235(1)
Assess the Reasoning
235(1)
Summarize Your Refutation
235(1)
Adapting to Argumentation Styles
235(2)
Gender Differences
236(1)
Ethics in Groups Ethical Argumentation
237(1)
Cultural Differences
237(2)
Argumentation and Emotional Intelligence
238(1)
Follow the Research Emotional Intelligence in Groups
239(1)
Summary Study Guide
240(1)
GroupWork Analyze the Argument
241(1)
Group Assessment Argumentativeness Scale
242(1)
11 Planning and Conducting Meetings
243(23)
Case study Monday Morning Blues
244(1)
Meetings, Meetings, Meetings
245(1)
Follow the Research Why Do Many Meetings Fail?
246(1)
Planning and Chairing Meetings
247(2)
Questions About Meetings
247(2)
Groups in Balance... Choose Good Meeting Places
249(3)
Preparing the Agenda
250(2)
Groups in Balance... Avoid Meetingthink
252(1)
Chairing the Meeting
252(1)
Groups in Balance... Pace the Meeting
253(1)
Adapting to Member Behavior
254(2)
Dealing with Disruptive Behavior
254(2)
Adapting to Differences
256(1)
Virtual Groups Meeting in Cyberspace
256(1)
Preparing the Minutes
257(1)
Selecting a Recorder
257(1)
Determining What Information to Include
257(1)
Taking Minutes
258(1)
Ethics in Groups Use Discretion When Taking Minutes
258(2)
Using Parliamentary Procedure
260(1)
Evaluating the Meeting
261(1)
Theory in Groups Chaos and Complexity Theories
262(1)
Summary Study Guide
263(1)
GroupWork Disrupting Disruptive Behavior
264(1)
Group Assessment Post-Meeting Reaction (PMR) Form
265(1)
12 Technology and Virtual Groups
266(23)
Case study Virtual Misunderstanding
267(1)
The Nature of Virtual Groups
268(1)
Virtual Groups A
Chapter-by-Chapter Review
269(2)
FTF Versus CMC
270(1)
Synchronous and Asynchronous Communication
270(1)
Theory in Groups Media Richness and Media Synchronicity Theories
271(1)
Groups in Balance... Negotiate the Dialectics of Virtual Groups
272(1)
Synchronous Groupware
272(6)
Audioconferences
273(1)
Videoconferences
274(2)
Textconferences
276(1)
Group Decision Support Systems
277(1)
Groups in Balance... Use Netspeak, Netlingo, and Leet Appropriately
278(2)
Groups in Balance... Take Advantage of Collaborative Presentation Technology
280(1)
Asynchronous Groupware
280(2)
Email
280(1)
Bulletin Boards
281(1)
Group Diversity and the Digital Divide
282(1)
Follow the Research Internet Addiction
283(1)
Ethics in Groups The Ten Commandments for Computer Ethics
284(2)
Age
285(1)
Geography
285(1)
Income
285(1)
Summary Study Guide
286(1)
GroupWork Match the Medium to the Message
287(1)
Group Assessment Virtual Meeting Evaluation
288(1)
Appendix: Group Presentations
289(26)
Case study Team Challenge
290(1)
Presentations in and by Groups
291(1)
Presentation Guidelines
292(2)
Purpose
292(1)
Audience
293(1)
Follow the Research Adapting to Audience Opinions
294(1)
Credibility
294(1)
Theory in Groups Aristotle's Ethos
295(4)
Logistics
295(1)
Content
296(1)
Organization
296(1)
Delivery
297(2)
Virtual Groups Mediated Presentations
299(1)
Group Presentations
300(3)
Public Group Presentations
300(1)
Team Presentations
300(3)
Groups in Balance... Welcome and Encourage Questions
303(1)
Presentation Aids
304(4)
Creating Presentation Aids
305(2)
The Pitfalls of PowerPoint
307(1)
Groups in Balance... Know When to Break the "Slide" Rules
308(3)
Ethics in Groups Respect Copyrights
309(1)
Delivering Presentation Aids
309(2)
Summary Study Guide
311(1)
GroupWork Re-envision the Visual
312(1)
Group Assessment Team Presentation Evaluation
313(2)
Glossary 315(12)
Notes 327(22)
Index 349(12)
Credits 361