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Business Information Systems: Technology, Development and Management for the E-business 3rd edition [Pehme köide]

(Uuem väljaanne: 9780273716624)
3.21/5 (47 hinnangut Goodreads-ist)
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  • Formaat: Paperback / softback, 856 pages, kõrgus x laius x paksus: 264x195x32 mm, kaal: 1588 g, Mixed media, Contains Paperback and CD-ROM
  • Ilmumisaeg: 26-Aug-2005
  • Kirjastus: Financial Times Prentice Hall
  • ISBN-10: 0273688146
  • ISBN-13: 9780273688143 (Uuem väljaanne: 9780273716624)
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Business Information Systems: Technology, Development and Management for the E-business 3rd editionSuurem pilt
  • Formaat: Paperback / softback, 856 pages, kõrgus x laius x paksus: 264x195x32 mm, kaal: 1588 g, Mixed media, Contains Paperback and CD-ROM
  • Ilmumisaeg: 26-Aug-2005
  • Kirjastus: Financial Times Prentice Hall
  • ISBN-10: 0273688146
  • ISBN-13: 9780273688143 (Uuem väljaanne: 9780273716624)
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780273688143.html
Märksõnad:
This major text assumes no prior knowledge of IS or IT and builds both business and Information systems knowledge to enable the reader to choose the right systems, to develop them and to manage them effectively. The three-part structure to the book covers: *Introduction to business information systems *Business information systems development *Business information systems management Suitable for any IS, BIS or MIS course from UG to MBA level within a Business or Computer Science Department.

Muu info

easy to understand, interesting and interactive for students equipping them with enough knowledge to understand and contribute to decisions concerning the choosing, developing and implementing of information systems for business advantage.
Preface xi
Guided tour xviii
Guided tour of the web site xx
Plan of the book xxii
About the authors xxiii
Acknowledgements xxv
Publisher's acknowledgements xxvi
PART 1 INTRODUCTION TO BUSINESS INFORMATION SYSTEMS
Basic concepts - understanding information
5(34)
Learning outcomes / Management issues
5(1)
Links to other chapters
5(1)
Introduction
6(1)
Data and information
6(2)
Creating information
8(3)
Qualities of information
11(3)
Case study 1.1: Bad data eats IT budgets
14(1)
The business environment
15(2)
Managerial decision making
17(6)
Case study 1.2: Inadequate IT contributed to 11 September intelligence failure
23(4)
Focus on knowledge management
27(3)
Mini case study: Novartis select Autonomy for knowledge management
30(9)
Summary
31(1)
Exercises
32(2)
References / Further reading / Web links
34(5)
Basic concepts -- an introduction to business information systems
39(38)
Learning outcomes / Management issues
39(1)
Links to other chapters
39(1)
Introduction
40(1)
Introduction to systems
40(5)
Different types of systems
45(1)
Business information systems
46(1)
Resources that support BIS
47(3)
Categories of business information system
50(1)
E-business systems
51(4)
Enterprise resource planning (ERP) systems
55(1)
Mini case study: Yorkshire Water revises business processes
56(1)
BIS and strategic advantage
57(2)
Case study 2.1: Online ticket to ride
59(6)
Mini case study: Capital One develops information leadership
65(1)
Case study 2.2: X marks the spot
66(11)
Summary
69(1)
Exercises
70(3)
References / Further reading / Web links
73(4)
Hardware
77(56)
Learning outcomes / Management issues
77(1)
Links to other chapters
77(1)
Introduction
78(1)
Components of a computer system
78(2)
Major categories of computers
80(3)
Types of microcomputers
83(3)
Mini case study: Panalpina use network computers to reduce costs
86(1)
Input devices
87(2)
Mini case study: Optical mark recognition
89(3)
Case study 3.1: Lift maker buys, 11,000 Microsoft handhelds for worldwide roll-out
92(1)
Selecting input devices
93(1)
Output devices
94(4)
Selecting output devices
98(1)
Focus on printers
99(4)
Case study 3.2: Quick ways to reduce print costs
103(1)
Storage devices
104(8)
Selecting storage devices
112(2)
Processors
114(2)
Other components of a personal computer
116(4)
Focus on managing technological change
120(2)
Hardware for networks and communications
122(1)
Focus on selecting hardware suppliers
123(10)
Summary
125(1)
Exercises
126(2)
References / Further reading / Web links
128(5)
Software
133(54)
Learning outcomes / Management issues
133(1)
Links to other chapters
133(1)
Introduction
134(1)
Categories of software
134(5)
Document production software
139(1)
Case study 4.1: The end of paper?
140(5)
Graphics packages
145(2)
Spreadsheets - office software for processing numerical information
147(5)
Databases - software for storage and retrieval of information
152(8)
Management applications of productivity software
160(2)
Multimedia software
162(1)
Case study 4.2: French ministry switches from Microsoft to Linux to reduce costs
163(1)
Software for using the Internet
164(9)
Focus on finding information using the Internet
173(4)
Mini case study: Google increases relevance of search by using PageRank technique
177(10)
Summary
182(1)
Exercises
183(2)
References / Further reading / Web links
185(2)
Networks, telecommunications and the Internet
187(70)
Learning outcomes / Management issues
187(1)
Links to other chapters
187(1)
Introduction
188(1)
Introduction to computer networks
188(3)
Mini case study: PepsiCo UK saves time and money through video conferencing
191(2)
Network components
193(16)
Case study 5.1: Where high-speed acess is going mainstream
209(1)
The evolution of networking technology
210(2)
The Internet
212(9)
Mini case study: The Mecalux extranet
221(4)
Focus on how the Internet works - Internet standards
225(6)
Focus on new access devices
231(3)
Mini case study: Guinness uses SMS to reach a young audience
234(3)
Mini case study: Sharwood's tests interactive TV as marketing channel
237(1)
Other wide-area networks
238(1)
Mini case study: The virtual organisation
239(1)
Focus on EDI
240(2)
Mini case study: Flymo and EDI
242(2)
Smaller-scale networks
244(5)
Specifying and building networks
249(8)
Summary
250(1)
Exercises
251(2)
References / Further reading / Web links
253(4)
Business applications of information systems
257(52)
Learning outcomes / Management issues
257(1)
Links to other chapters
257(1)
Introduction
258(1)
Operational information systems
258(3)
Mini case study: Retail applications of TPS by Sainsbury's
261(1)
Focus on office automation systems (OAS)
262(5)
Mini case study: Boeing uses EDMS for managing technical information
267(3)
Process control systems
270(5)
Management information systems
275(2)
Mini case study: Analysis techniques available for a salesforce management problem
277(2)
Mini case study: Pareto Partners use expert systems to manage over £130 million in global financial markets
279(9)
Focus on Business Activity Monitoring (BAM)
288(1)
Functional and departmental applications
289(2)
Case study 6.1: Cambridge Consultants reduce costs through e-procurement
291(18)
Summary
302(1)
Exercises
302(1)
References / Further reading / Web links
303(6)
PART 2 BUSINESS INFORMATION SYSTEMS DEVELOPMENT
An introduction to acquiring and developing BIS
309(40)
Learning outcomes / Management issues
309(1)
Links to other chapters
309(1)
Introduction
310(1)
How and why are information systems acquired?
310(6)
Case study 7.1: Direct Line reviews systems acquisition approaches
316(2)
Bespoke development of the traditional waterfall model
318(7)
Focus on the waterfall model and SSADM
325(4)
Purchase of an off-the-shelf package
329(4)
Case study 7.2: Lascelles Fine Foods
333(3)
Rapid applications development (RAD)
336(1)
Case study 7.3: Lloyds Bank Insurance Services applies RAD
337(12)
Summary
344(1)
Exercises
344(2)
References / Further reading / Web links
346(3)
Initiating systems development
349(34)
Learning outcomes / Management issues
349(1)
Links to other chapters
349(1)
Introduction
350(2)
Reasons for project initiation
352(2)
Different aspects of the feasibility study
354(11)
Risk management
365(2)
Acquisition choices and methods
367(1)
Focus on techniques for comparing systems
368(1)
Mini case study: Feature checklist for comparing three different groupware products
368(6)
Case study 8.1: The Passport Office project - what should have been done differently?
374(9)
Summary
377(1)
Exercises
377(2)
References / Further reading / Web links
379(4)
BIS project management
383(38)
Learning outcomes / Management issues
383(1)
Links to other chapters
383(1)
Introduction
384(1)
The project management process
385(1)
Case study 9.1: Project management issues for an e-business portal
386(2)
Case study 9.2: Why projects fail
388(3)
Steps in project management
391(9)
Focus on a project management methodology: Prince
400(8)
A project management tool: network analysis
408(13)
Summary
415(1)
Exercises
416(1)
References / Further reading / Web links
417(4)
Systems analysis
421(46)
Learning outcomes / Management issues
421(1)
Links to other chapters
421(1)
Introduction
422(1)
Identifying the requirements
422(8)
Documenting the findings
430(4)
Case study 10.1: IFD drawing - a student records system
434(18)
Focus on soft systems methodology
452(5)
Systems analysis - an evaluation
457(1)
Software tools for systems analysis
458(1)
Case study 10.2: ABC case study
458(9)
Summary
460(1)
Exercises
461(2)
References / Further reading / Web links
463(4)
Systems design
467(70)
Learning outcomes / Management issues
467(1)
Links to other chapters
467(1)
Introduction
468(1)
Aims of system design
469(1)
Case study 11.1: Design headaches for banks
469(2)
Constraints on system design
471(1)
The relationship between analysis and design
472(1)
Elements of design
473(2)
Mini case study: SAP uses object-oriented structure for its R/3 ERP product
475(3)
System or outline design
478(3)
Mini case study: Use of flow process charts for design of workflow systems
481(6)
Detailed design (module design)
487(1)
Focus on relational database design and normalisation
488(17)
Design of input and output
505(2)
User interface design
507(1)
Focus on user-centred design for e-business applications
508(13)
Input design
521(2)
Output design
523(1)
Designing interfaces between systems
523(4)
Defining the structure of program modules
527(1)
Security design
527(1)
Design tools: CASE (computer-aided software engineering) tools
528(1)
Error handling and exceptions
528(1)
Help and documentation
529(8)
Summary
529(1)
Exercises
530(2)
References / Further reading / Web links
532(5)
System build, implementation and maintenance
537(40)
Learning outcomes / Management issues
537(1)
Links to other chapters
537(1)
Introduction
538(1)
Mini case study: Where system errors cost lives
538(1)
Key system build activities
539(4)
Mini case study: Insurance - testing, testing
543(5)
Mini case study: Code error floors bank network
548(1)
Change management
549(4)
Case study 12.1: Barclays Bank implements customer system using the `big bang' approach
553(6)
Case study 12.2: BPM - the latest TLA for BPR
559(7)
Maintenance
566(2)
Mini case study: Project closure summary for a software house
568(9)
Summary
569(1)
Exercises
570(1)
References / Further reading / Web links
571(6)
PART 3 BUSINESS INFORMATION SYSTEMS MANAGEMENT
BIS strategy
577(60)
Learning outcomes / Management issues
577(1)
Links to other chapters
577(1)
Introduction
578(1)
The productivity paradox
578(1)
Information systems investment appraisal
579(1)
The strategic context
580(2)
Introduction to BIS strategy
582(5)
Strategy process models
587(1)
Tools for strategic analysis and definition
588(9)
Mini case study: Applying the value chain to a manufacturing organisation
597(3)
IS and business strategy integration
600(3)
Determining investment levels for information systems in an organisation
603(4)
Locating the information systems management function
607(4)
Outsourcing
611(3)
Case study 13.1: Outsourcing is no licence to save money, DVLA learns
614(5)
Mini case study: Lloyds/TSB staff say `yes' to strike action
619(1)
Pulling IT together: IT governance and CobiT
620(6)
Case study 13.2: The NHS national programme for IT
626(1)
Focus on IS/IT and SMEs
627(10)
Summary
628(1)
Exercises
629(2)
References / Further reading / Web links
631(6)
Managing e-business
637(50)
Learning outcomes / Management issues
637(1)
Links to other chapters
637(1)
Introduction
638(1)
E-business strategy
638(3)
Strategic analysis
641(11)
Strategic objectives
652(5)
Strategy definition
657(2)
Case study 14.1: E-business in football
659(12)
Strategy implementation
671(2)
Managing e-business infrastructure
673(14)
Summary
679(1)
Exercises
680(1)
References / Further reading / Web links
681(6)
Managing information security
687(36)
Learning outcomes / Management issues
687(1)
Links to other chapters
687(1)
Introduction
688(1)
The need for controls
688(6)
Case study 15.1: Hacking and organised crime
694(3)
Control strategies
697(2)
Types of controls
699(1)
Some techniques for controlling information systems
700(4)
Focus on malware
704(5)
Case study 15.2: Who writes a computer virus?
709(1)
Threats related to Internet services
710(13)
Summary
715(1)
Exercises
716(2)
References / Further reading / Web links
718(5)
End-user computing - providing end-user services
723(28)
Learning outcomes / Management issues
723(1)
Links to other chapters
723(1)
Introduction
724(1)
End-user IS services
724(1)
Managing network services
725(5)
End-user computing
730(2)
The IT help desk
732(1)
Mini case study: Press Delete for IT time wasters
733(2)
Mini case study: A snapshot of the role of the IT help desk in the modern organisation
735(1)
Case study 16.1: The 21st century help desk
736(3)
End-user development
739(5)
Managing EUC as part of IS strategy
744(7)
Summary
745(1)
Exercises
746(2)
References / Further reading / Web links
748(3)
Ethical, legal and moral constraints on information systems
751(37)
Learning outcomes / Management issues
751(1)
Links to other chapters
751(1)
Introduction
752(1)
Professionalism, ethics and morality
752(1)
Codes of conduct
753(4)
Social issues
757(6)
Legal issues
763(4)
Case study 17.1: Can spam really be wiped out in two years?
767(7)
Focus on software piracy
774(2)
Case study 17.2: Anti-piracy vigilantes stalk file sharers
776(12)
Summary
782(1)
Exercises
783(2)
References / Further reading / Web links
785(3)
Glossary 788(28)
Index 816