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Business Information Systems: Technology, Development and Management for the E-Business 4th edition [Pehme köide]

(Uuem väljaanne: 9780273736455)
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  • Formaat: Paperback / softback, 736 pages, kõrgus x laius x paksus: 265x195x26 mm, kaal: 1360 g, Illustrations
  • Ilmumisaeg: 21-Aug-2008
  • Kirjastus: Financial Times Prentice Hall
  • ISBN-10: 027371662X
  • ISBN-13: 9780273716624 (Uuem väljaanne: 9780273736455)
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Business Information Systems: Technology, Development and Management for the E-Business 4th editionSuurem pilt
  • Formaat: Paperback / softback, 736 pages, kõrgus x laius x paksus: 265x195x26 mm, kaal: 1360 g, Illustrations
  • Ilmumisaeg: 21-Aug-2008
  • Kirjastus: Financial Times Prentice Hall
  • ISBN-10: 027371662X
  • ISBN-13: 9780273716624 (Uuem väljaanne: 9780273736455)
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9780273716624.html
Märksõnad:
A comprehensive introduction to the technology, development and management of business information systems. The book assumes no prior knowledge of IS or IT, so that new concepts and terms are defined as clearly as possible, with explanations in the text, and definitions at the margin. In this fast-moving area, the book covers both the crucial underpinnings of the subject as well as the most recent business and technology applications. It is written for students on any IS, BIS or MIS course from undergraduate to postgraduate and MBA level within a Business or Computer Science Department.
Preface xiii
Guided tour xx
Plan of the book xxii
About the authors xxiii
Acknowledgements xxiv
Publisher's acknowledgements xxv
Part 1 INTRODUCTION TO BUSINESS INFORMATION SYSTEMS
Basic concepts - understanding information
5(30)
Links to other chapters
4(1)
Learning outcomes
Management issues
5(1)
Introduction
6(1)
Data and information
6(2)
Creating information
8(3)
Qualities of information
11(3)
Letters to the dead and other tales of data dereliction
14(1)
The business environment
15(2)
Managerial decision making
17(5)
Supply chain: demand for more data has wide impact
22(4)
Focus on knowledge management
26(3)
Summary
29(1)
Exercises
30(2)
References
Further reading
Web links
32(3)
Basic concepts - an introduction to business information systems
35(30)
Links to other chapters
34(1)
Learning outcomes
Management issues
35(1)
Introduction
36(1)
Introduction to systems
36(5)
Different types of systems
41(1)
Business information systems
42(1)
Resources that support BIS
43(3)
Categories of business information system
46(1)
E-business systems
46(3)
Enterprise systems
49(1)
BIS and strategic advantage
50(1)
Volvo Trucks' valuable early warning system
51(6)
Mini case study: Capital One develops information leadership
57(1)
Airport check-in: board your flight by mobile phone
57(1)
Summary
58(1)
Exercises
59(3)
References
Further reading
Web links
62(3)
Hardware
65(56)
Links to other chapters
64(1)
Learning outcomes
Management issues
65(1)
Introduction
66(1)
Components of a computer system
66(2)
Major categories of computers
68(3)
Types of microcomputers
71(4)
Mini case study: Panalpina uses network computers to reduce costs
75(1)
Input devices
75(2)
Mini case study: Optical mark recognition
77(2)
Mini case study: Technology learns to lend an ear
79(2)
When systems converge but people don't
81(2)
Mini case study: Video in the workplace: visual messages escape confines of the classroom
83(1)
Selecting input devices
84(2)
Output devices
86(3)
Selecting output devices
89(1)
Focus on printers
90(4)
Storage devices
94(8)
Selecting storage devices
102(1)
Processors
103(3)
Did IT work? How Wall Street is eradicating downtime
106(2)
Other components of a personal computer
108(4)
Focus on managing technological change
112(2)
Summary
114(1)
Exercises
115(2)
References
Further reading
Web links
117(4)
Software
121(62)
Links to other chapters
120(1)
Learning outcomes
Management issues
121(1)
Introduction
122(1)
Categories of software
122(4)
Document production software
126(2)
Cutting out paper speeds up the process
128(4)
Graphics packages
132(1)
Spreadsheets - office software for processing numerical information
133(5)
Databases - software for storage and retrieval of information
138(9)
Mini case study: How to get rid of `devil customers'
147(2)
Mini case study: Are modern analytics `rewriting the rules of competition'
149(1)
Management applications of productivity software
149(3)
Multimedia software
152(1)
Software for using the Internet
152(16)
Mini case study: Unilever rolls out a fresh identity
168(1)
Focus on software distribution models
169(3)
Did IT work: putting Linux on desktops
172(3)
Mini case study: Tailored software becomes key to Saas model's success
175(1)
Summary
176(2)
Exercises
178(1)
References
Further reading
Web links
179(4)
Networks, telecommunications and the Internet
183(48)
Links to other chapters
182(1)
Learning outcomes
Management issues
183(1)
Introduction
184(1)
Introduction to computer networks
184(3)
Mini case study: Executives agree video conferencing gives an edge
187(1)
Network components
188(9)
Mini case study: Bluetooth proves naysayers wrong
197(1)
Focus on RFID Tags
198(1)
Finders keepers
199(1)
The Internet
200(4)
Mini case study: Wal-Mart expands `$4 drugs' promotion
204(1)
Mini case study: Record lables rush to get in da ringtone club
204(1)
Mini case study: Feeding eBay
205(3)
Mini case study: Get control of your web site
208(1)
Mini case study: Amex puts venues under the hammer
209(1)
Focus on how the Internet works - Internet standards
210(4)
Focus on mobile or wireless access devices
214(1)
The all-in-one thingumajig
215(1)
Other wide-area networks
216(2)
Focus on EDI
218(1)
Smaller-scale networks
219(3)
Mini case study: on the move with a Skype connection
222(1)
Specifying and building networks
223(1)
Summary
224(1)
Exercises
225(2)
References
Further reading
Web links
227(4)
Enterprise and functional BIS
231(48)
Links to other chapters
230(1)
Learning outcomes
Management issues
231(1)
Introduction
232(1)
Enterprise systems
232(2)
Mini case study: Did it work? Huge benefits from tidying up
234(1)
Mini case study: Workforces complain of too little training
235(1)
Mini case study: SMEs: how Oracle and SAP are moving down `the tail'
236(5)
Mini case study: The supply chains that could bind unsuspecting managers
241(1)
IT near its limits in satisfying customers
242(2)
Mini case study: Lloyds TSB banks on SAP SRM
244(1)
Operations information systems
245(3)
Retail applications of TPS by Sainsbury's
248(1)
Focus on office automation systems (OAS)
248(10)
Management information systems
258(6)
Departmental applications
264(6)
Summary
270(1)
Exercises
271(1)
References
Further reading
Web links
272(7)
Part 2 BUSINESS INFORMATION SYSTEMS DEVELOPMENT
An introduction to acquiring and developing BIS
279(40)
Links to other chapters
278(1)
Learning outcomes
Management issues
279(1)
Introduction
280(1)
How and why are information systems acquired?
280(6)
Bespoke development and the traditional waterfall model
286(7)
Focus on the waterfall model and SSADM
293(4)
Purchase of an off-the-shelf package
297(2)
Licensing: how buyers can flex their muscles
299(4)
Lascelles Fine Foods
303(2)
Rapid applications development (RAD)
305(2)
Lloyds Bank Insurance Services applies RAD
307(5)
Use of waterfall v. agile methods at Mellon Financial
312(2)
Summary
314(1)
Exercises
315(1)
References
Further reading
Web links
316(3)
Initiating systems development
319(24)
Links to other chapters
318(1)
Learning outcomes
Management issues
319(1)
Introduction
320(1)
Reasons for project initiation
320(3)
The feasibility study
323(6)
Risk management
329(2)
Acquisition choices and methods
331(1)
Focus on techniques for comparing systems
332(1)
Mini case study: Feature checklist for comparing three different groupwave products
333(5)
Sedgemoor District Council
338(1)
Summary
338(1)
Exercises
339(1)
References
Further reading
Web links
340(3)
BIS project management
343(30)
Links to other chapters
342(1)
Learning outcomes
Management issues
343(1)
Introduction
344(1)
Putting an all-inclusive price tag on successful IT
344(1)
The project managment process
345(2)
Lessons for business from the public sector
347(3)
Steps in project management
350(8)
Focus on a project management methodology: PRINCE2
358(4)
A project management tool: network analysis
362(6)
Summary
368(1)
Exercises
369(1)
References
Further reading
Web links
370(3)
Systems analysis
373(44)
Links to other chapters
372(1)
Learning outcomes
Management issues
373(1)
Introduction
374(1)
Identifying the requirements
374(9)
Focus on requirements determination in a lean or agile environment
383(1)
Documenting the findings
383(4)
IFD drawing - a student records system
387(18)
Focus on soft systems methodology
405(4)
Systems analysis - an evaluation
409(1)
Software tools for systems analysis
410(1)
ABC case study
410(2)
Summary
412(1)
Exercises
413(1)
References
Further reading
Web links
414(3)
Systems design
417(48)
Links to other chapters
416(1)
Learning outcomes
Management issues
417(1)
Introduction
418(1)
Aims of system design
418(1)
Beaverbrooks the Jewellers
419(1)
Constraints on system design
420(1)
The relationship between analysis and design
421(1)
Elements of design
421(2)
System or outline design
423(7)
Detailed design (module design)
430(1)
Focus on relational database design and normalisation
430(16)
Design of input and output
446(3)
User interface design
449(1)
Focus on web site design for B2C e-commerce
450(2)
Input design
452(2)
Output design
454(1)
Designing interfaces between systems
454(1)
Defining the structure of program modules
454(1)
Security design
455(1)
Design tools: CASE (computer-aided software engineering) tools
456(1)
Error handling and exceptions
456(1)
Help and documentation
456(1)
Focus on object-oriented design (OOD)
457(2)
Summary
459(1)
Exercises
460(2)
References
Further reading
Web links
462(3)
System build, implementation and maintenance: change management
465(42)
Links to other chapters
464(1)
Learning outcomes
Management issues
465(1)
Introduction
466(1)
System build and implementation
466(4)
Mini case study: Jim Goodnight: crunching the numbers
470(5)
Maintenance
475(1)
Change management
476(9)
Applying performance goals to business-process management drives growth and innovation
485(6)
Service-oriented architecture (SOA)
491(6)
Summary
497(2)
Exercises
499(1)
Reference
Further reading
Web links
500(7)
Part 3 BUSINESS INFORMATION SYSTEMS MANAGEMENT
Information systems strategy
507(30)
Links to other chapters
506(1)
Learning outcomes
Management issues
507(1)
Introduction
508(1)
The strategic context
508(1)
Introduction to BIS strategy
509(5)
Tools for strategic analysis and definition
514(10)
IS and business strategy integration
524(5)
Focus on IS/IT and SMEs
529(2)
Agile development can make business quick and light
531(1)
Summary
532(1)
Exercises
533(1)
References
Further reading
Web links
534(3)
Information systems management
537(34)
Links to other chapters
536(1)
Learning outcomes
Management issues
537(1)
Introduction
538(1)
The Productivity paradox
538(1)
Information systems investment appraisal
539(1)
Determining investment levels for information systems in an organisation
540(3)
Locating the information systems management function
543(4)
Outsourcing
547(2)
Mini case study: Customers admit blame for outsourcing failures
549(6)
Beyond strategic information systems - the importance of IS capability
555(3)
Focus on IT infrastructure flexibility
558(1)
Pulling it all together: IT governance and COBIT
558(6)
Why do public-sector projects fail?
564(2)
Summary
566(1)
Exercises
566(1)
References
Further reading
Web links
567(4)
Managing information security
571(36)
Links to other chapters
570(1)
Learning outcomes
Management issues
571(1)
Introduction
572(1)
The need for controls
572(2)
Mini case study: Oops! Wrong key...
574(4)
Russia - a happy haven for hackers
578(3)
Control strategies
581(2)
Types of controls
583(1)
Some techniques for controlling information systems
584(4)
Focus on malware
588(5)
The computer virus comes of age
593(2)
Threats related to internet services
595(4)
Summary
599(2)
Exercises
601(2)
References
Further reading
Web links
603(4)
End-user computing - providing end-user services
607(26)
Links to other chapters
606(1)
Learning outcomes
Management issues
607(1)
Introduction
608(1)
End-user IS services
608(1)
Managing network services
609(2)
Mini case study: Cyberslacking: employees surf nonwork-related web sites
611(2)
End-user computing
613(2)
The IT help desk
615(2)
Mini case study: A snapshot of the role of the IT help desk in the modern organisation
617(1)
The 21st-century help desk
618(2)
End-user development
620(5)
Managing EUC as part of IS strategy
625(1)
Time to call the help desk?
626(2)
Summary
628(1)
Exercises
628(2)
References
Further reading
Web links
630(3)
Ethical, legal and moral constraints on information systems
633(34)
Links to other chapters
632(1)
Learning outcomes
Management issues
633(1)
Introduction
634(1)
Professionalism, ethics and morality
634(1)
Codes of conduct
635(4)
Social issues
639(5)
Online prank rouses fears over privacy
644(2)
Legal issues
646(4)
Can spam really be wiped out in two years?
650(7)
Focus on software piracy
657(5)
Summary
662(1)
Exercises
663(2)
References
Further reading
Web links
665(2)
Glossary 667(29)
Index 696
Paul Bocij is an international IS consultant and is author of over 20 books. Andrew Greasley is Lecturer at the Business School, Aston University. Simon Hickie is Lecturer in Business Information Systems at the University of Derby.