|
|
ix | |
|
|
xi | |
About the Editors |
|
xiii | |
|
|
xv | |
|
1 Introduction Axel Uhl (SAP) and Lars Alexander Gollenia (SAP) |
|
|
1 | (4) |
|
2 Transformation Management Survey: Current State of Development and Potential of Transformation Management in Practice |
|
|
|
Gerrit Lahrmann (BMW Group), Robert Winter (University of St. Gallen), Axel Uhl (SAP) |
|
|
5 | (12) |
|
3 Chief Innovation Officer: A New and Exciting Field of Activity for CIOs |
|
|
|
Axel Uhl (SAP), Kim MacGillavry (DHL Freight), Lars Gollenia (SAP) |
|
|
17 | (10) |
|
4 The Transformational CIO |
|
|
|
Axel Uhl (SAP), Lars Gollenia (SAP), Uli Muench (IBM) |
|
|
27 | (12) |
|
5 Digital Renewal of 130 Years of World Class Music |
|
|
|
Axel Uhl (SAP), Alexander Schmid (SAP), Robert Zimmermann (Berlin Phil Media) |
|
|
39 | (11) |
|
Berliner Philharmoniker: A Comment by Axel Uhl |
|
|
50 | (1) |
|
6 The Downturn of a Battleship: How the Proud British Automotive Industry Failed to Transform |
|
|
|
Till Schauen, Axel Uhl (SAP) |
|
|
51 | (10) |
|
7 Lean Transformation at Mercedes-Benz |
|
|
|
Joachim Follmann (Mercedes-Benz), Sebastian Laack (Mercedes-Benz), Helmut Schutt (Mercedes-Benz), Axel Uhl (SAP) |
|
|
61 | (12) |
|
It's All About Culture! A Comment on the Mercedes-Benz Case by Andreas Schonherr (Zurich Insurance Company Ltd) |
|
|
73 | (2) |
|
Simply the Best: A Comment on the Mercedes-Benz Case by Axel Uhl (SAP) |
|
|
75 | (2) |
|
8 Smart Mobility: An Up-and-Down Ride on the Transformation Roller Coaster |
|
|
|
John Ward (Cranfield University), Paul Stratil (SAS Automotive Systems), Axel Uhl (SAP), Alexander Schmid (SAP) |
|
|
77 | (16) |
|
Smart's Backward Loop Into the Future: A Comment on the Smart Case by Axel Uhl (SAP) |
|
|
93 | (2) |
|
9 Pro3 at Allianz: A New Dimension of Customer Centricity |
|
|
|
Axel Uhl (SAP) and Oliver Hanslik (Former SAP) |
|
|
95 | (16) |
|
A Promise is a Promise: A Comment on the Allianz Case by Axel Uhl (SAP) |
|
|
111 | (2) |
|
10 Who's the Leader? Financial IT Integration at a Global Insurance Company |
|
|
|
Gabriel Giordano (Ohio University), Annabelle (Lamy) Giordano (Ohio University), Tomasz Janasz (SAP) |
|
|
113 | (12) |
|
Sometimes You Don't Have to Be a Prophesier: A Comment on the Lukas Financial Services Case by Axel Uhl (SAP) |
|
|
125 | (2) |
|
11 Vodafone Answers Call to Transformation |
|
|
|
Michaela Kresak† (SAP), Lilian Corvington (Vodafone), Frits Wiegel (Vodafone), Guido Wokurka (SAP), Stephanie Teufel (University of Fribourg), Peter Williamson (University of Cambridge) |
|
|
127 | (18) |
|
Think Global, Adapt Local: A Comment on the Vodafone Case by Werner Schultheis (Randstad Deutschland) |
|
|
145 | (2) |
|
12 Shell Human Resources Transformation |
|
|
|
Dominic Houlder (London Business School), Guido Wokurka (SAP), Robert Gunther (SAP) |
|
|
147 | (9) |
|
Right Moment, Right Governance: A Comment on the Shell Case by Paola Bielli (Bocconi University) |
|
|
156 | (3) |
|
13 A Global HR Transformation: How a Leading Company Leveraged the Innovative Power of IT |
|
|
|
Theresa Schmiedel (University of Liechtenstein), Jan vom Brocke (University of Liechtenstein), Axel Uhl (SAP), Stefanie Zeitz (SAP) |
|
|
159 | (14) |
|
HR Is Just a Different Animal: A Comment on the Global HR Transformation Case by Axel Uhl (SAP) |
|
|
173 | (2) |
|
14 Titoni Ltd.: An Independent Swiss Watch Brand in China |
|
|
|
Matthias Messmer (Titoni) |
|
|
175 | (13) |
|
Everything Remains Different: A Comment on the Titoni Case by Axel Uhl (SAP) |
|
|
188 | (1) |
|
15 The Evolution of SAP Services |
|
|
|
Oliver Muller (University of Liechtenstein), Jan vom Brocke (University of Liechtenstein), Thomas von Alm (SAP), Axel Uhl (SAP) |
|
|
189 | (12) |
|
"Walking the Talk": Difficult but Essential: A Comment on the SAP Services Case by Robert Winter (University of St. Gallen) |
|
|
201 | (2) |
|
16 How Hilti Masters Transformation |
|
|
|
Jan vom Brocke (University of Liechtenstein), Martin Petry (Hilti), Theresa Schmiedel (University of Liechtenstein) |
|
|
203 | (11) |
|
IT Innovation is a Social Process: A Comment on the Hilti Case by Beate Bruggemann and Rainer Riehle (Institute for International Social Research (INFIS)) |
|
|
214 | (2) |
|
Slowing Down Speeds Up Growing Success: A Comment on the Hilti Case by Paul Stratil (SAS Automotive Systems) |
|
|
216 | (3) |
|
17 Enterprise Architecture and Transformation: The Differences and the Synergy Potential of Enterprise Architecture and Business Transformation Management |
|
|
|
Robert Winter (University of St. Gallen), Simon Townson (SAP), Axel Uhl (SAP), Nils Labusch (University of St. Gallen), Joerg Noack (SAP) |
|
|
219 | (14) |
|
18 BTM2 and ASAP: SAP's Perfect Match |
|
|
|
Axel Uhl (SAP), Jan Musil (SAP), Tammy Johnson (SAP), Lisa Kouch (SAP) |
|
|
233 | (12) |
Index |
|
245 | |