This book integrates people management trends, practices, concepts, and principles from an experienced lens, with theoretical and practical aspects of managing the employee experience in the workplace. It brings a fresh perspective of managing employees with relevant case-lets, snippets, exercises, fireside chats with industry experts, and self-assessment tools, all set in varying contexts.
This volume is meticulously designed through an input-output approach, addressing the methodological process of managing employee experience. This diverse content reflects the multifaceted challenges encountered in real-world scenarios. Adopting a simple, engaging conversational tone, it makes even the most complex topics accessible to readers, especially those with little to no background in people management. The book acts as a bridge, connecting theoretical knowledge with practical application, thereby equipping future leaders with the necessary skills to excel in the dynamic landscape of employee experience management.
This volume would be an indispensable resource for students, researchers, practitioners, and teachers specializing in Employee Engagement, Talent Management, Human Resource Management, Organizational Behaviour, and General Management. Its comprehensive approach not only educates but also prepares readers for real world challenges, making it an essential tool for aspiring business managers and corporate leaders.
This book integrates people management trends, practices, concepts, and principles from an experienced lens, with theoretical and practical aspects of managing the employee experience in the workplace.
PART I- INTRODUCTION
1. Employee Experience Management: Concept &
Practice
2. Linking strategy to Employee Experience Management PART II-
STAGES OF EMPLOYEE EXPERIENCE
3. Recruitment: Employee acquisition and
attraction
4. Onboarding: Integration and socialisation
5. Development:
Training, performance, and mentoring
6. Retention: Compensation, rewards, and
recognition
7. Exit: Separation PART III- ENVIRONMENT AND EMPLOYEE EXPERIENCE
8. Work environment: Job design, structure, and top management practices
9.
Psychological environment: Culture and values, meaningful work, well-being
and safety
10. Digital environment: Technologies and tools, feedback and
communication PART IV- CONTEMPORARY ISSUES IN EMPLOYEE EXPERIENCE
11.
Measuring employee experience: Survey, trends and industry practices
12.
Socio-technical changes: Industry 5.0, generative AI and geopolitics
13.
Emerging workforce dynamics: Gig workforce, moonlighting, expatriates, global
citizens, and regular employees
Shikha Bhardwaj is Professor of Organisational Behaviour and Human Resource Management at the Indian Institute of Management Sambalpur and serves as an Associate Editor of the Journal of Managerial Psychology (ABDCB). She holds a PhD in Management, an MSc in Industrial Psychology, and a PGDM in HR, with over 20 years of experience in teaching, research, training, and consultancy. Her research examines peoplestrategyorganization linkages, with a focus on technology, policy, and geopolitical influences in emerging economies. She has published in leading journals including Journal of Business Research, Technovation, and Technology Forecasting and Social Change, and is a recipient of the Chief of Army Staff Commendation Card.
Shivani Sharma is Assistant Professor in the Communication Area at the Indian Institute of Management (IIM) Indore. Holding a PhD from the Indian Institute of Technology (IIT) Gandhinagar, she brings extensive experience in both research and teaching. Her research spans organisational communication, sustainability communication, and diversity and inclusion, specifically focusing on how meaning-making, narratives, and communication practices shape contemporary organisations. She has published in reputable international journals and edited volumes.
