List of Figures |
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xiii | |
List of Tables |
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xv | |
Preface |
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xvii | |
Introduction to Marketing Strategy |
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xxi | |
Author |
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xxix | |
1 Marketing Strategy Road Map |
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1 | (6) |
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1.1 Planning toward Strategy |
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1 | (1) |
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1.2 Planning Your Marketing Strategy |
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2 | (5) |
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1.2.1 Performing Market Research |
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2 | (2) |
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1.2.1.1 Planning Your Data Collection |
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3 | (1) |
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1.2.1.2 Overview of Market Research Tools |
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3 | (1) |
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4 | (1) |
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1.2.2.1 Internal Analysis |
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4 | (1) |
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1.2.2.2 External Analysis |
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4 | (1) |
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1.2.3 Developing a Marketing Strategy |
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5 | (1) |
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1.2.4 Implementation and Control Mechanisms |
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5 | (1) |
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6 | (1) |
2 Overview of Market Research |
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7 | (22) |
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2.1 Basic Market Research Concepts |
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8 | (3) |
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2.1.1 Primary and Secondary Market Research |
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8 | (1) |
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2.1.2 Quantitative and Qualitative Data |
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8 | (2) |
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2.1.3 Miles-Wide versus Deep Dive Research |
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10 | (1) |
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2.2 Preparing Your Market Research Plan |
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11 | (1) |
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2.3 Collecting Data-Primary Research |
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12 | (5) |
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2.3.1 Data Collection Methods |
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13 | (4) |
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2.3.1.1 In-Depth Interviews |
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13 | (1) |
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14 | (2) |
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16 | (1) |
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17 | (8) |
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2.4.1 Active Secondary Research |
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18 | (4) |
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2.4.1.1 Popular Sources of Data Online |
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19 | (1) |
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2.4.1.2 Using Search Engines to Look for Information |
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20 | (2) |
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2.4.2 Passive Secondary Research |
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22 | (2) |
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2.4.3 Internal Secondary Data |
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24 | (1) |
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2.5 A Few Words on Ethics and Market Research |
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25 | (1) |
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26 | (3) |
3 Situation Analysis |
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29 | (62) |
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30 | (10) |
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3.1.1 Assessing Your Corporate Vision and Mission Objectives |
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31 | (1) |
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3.1.2 Assessing Your Current Capabilities |
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32 | (2) |
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3.1.3 Assessing Your Company's Business Model |
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34 | (5) |
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3.1.4 Some Final Notes on Internal Situation Analysis |
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39 | (1) |
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40 | (45) |
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40 | (17) |
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3.2.1.1 Understanding the Customer's Decision-Making Process |
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41 | (3) |
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3.2.1.2 The Client Ecosystem |
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44 | (6) |
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3.2.1.3 What Does My Customer Want?-Using the Kano Model to Understand Your Customer |
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50 | (2) |
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3.2.1.4 Identifying Customer Behavior |
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52 | (2) |
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3.2.1.5 Building Customer Profiles |
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54 | (1) |
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3.2.1.6 Some Final Notes on Customer Behavior |
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55 | (2) |
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3.2.2 Competitor Analysis |
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57 | (11) |
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58 | (3) |
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3.2.2.2 Identify Key Competitors |
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61 | (1) |
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3.2.2.3 Evaluate Your Competitors |
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61 | (5) |
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3.2.2.4 Getting Information on Competition |
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66 | (2) |
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3.2.2.5 Final Notes on Competition |
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68 | (1) |
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68 | (8) |
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3.2.3.1 Market Size Estimation-The TAM-SAM-SOM Model |
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68 | (5) |
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3.2.3.2 Market Forecasting |
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73 | (3) |
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3.2.3.3 Final Notes on Market Analysis |
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76 | (1) |
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3.2.4 Environmental Analysis |
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76 | (9) |
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3.2.4.1 Microenvironment-Porter's Five Forces |
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77 | (3) |
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3.2.4.2 Macro-Environment-The SLEPT Model |
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80 | (2) |
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3.2.4.3 Building a SLEPT Model |
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82 | (3) |
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3.3 Classifying Outputs: From SWOT to TOWS |
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85 | (5) |
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85 | (6) |
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3.3.1.1 The Four Elements of a SWOT Model |
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86 | (2) |
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3.3.1.2 Developing Strategy Applications-From SWOT to TOWS |
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88 | (2) |
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90 | (1) |
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90 | (1) |
4 Developing a Marketing Strategy |
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91 | (54) |
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4.1 Selecting Your Marketing Strategy Vision |
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91 | (4) |
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4.1.1 Strategic Commitment |
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92 | (1) |
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4.1.2 Strategic Opportunism |
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93 | (2) |
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4.1.3 Strategic Adaptability |
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95 | (1) |
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4.2 Choosing Your Marketing Model-What Type of Company Are You? |
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95 | (6) |
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4.2.1 The Classical Company Models |
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96 | (3) |
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4.2.1.1 The Production Model |
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96 | (1) |
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4.2.1.2 The Product-Focused Model |
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97 | (1) |
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4.2.1.3 The Selling Model |
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97 | (1) |
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4.2.1.4 The Marketing Model |
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98 | (1) |
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4.2.2 Modern Marketing Concepts |
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99 | (2) |
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4.2.2.1 Relationship Marketing |
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99 | (1) |
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4.2.2.2 Integrated Marketing |
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100 | (1) |
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4.2.2.3 Internal Marketing |
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100 | (1) |
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4.3 Creating, Adapting, and Implementing Strategy |
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101 | (13) |
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4.3.1 Determining Your Target Market-Segmentation |
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101 | (1) |
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4.3.2 Strategies Based on Products and Market |
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102 | (8) |
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4.3.2.1 Market Penetration |
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103 | (2) |
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4.3.2.2 Market Development |
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105 | (2) |
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4.3.2.3 Product Development Strategies |
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107 | (1) |
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4.3.2.4 Product Diversification |
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108 | (2) |
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4.3.3 Marketing Strategies Based on Competitive Advantage |
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110 | (4) |
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111 | (1) |
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112 | (2) |
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4.3.3.3 Cost and Differentiation Focus |
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114 | (1) |
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4.4 Developing the Marketing Mix |
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114 | (24) |
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115 | (6) |
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4.4.1.1 Key Product Decisions |
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115 | (1) |
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4.4.1.2 Measuring Product-Market Fit |
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116 | (1) |
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4.4.1.3 Making Key Product Decision- The ICE Score |
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117 | (2) |
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4.4.1.4 Building a Better Product-The Hook Model |
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119 | (2) |
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121 | (5) |
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4.4.2.1 Cost-Based Pricing |
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121 | (1) |
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4.4.2.2 Competitive-Based Pricing |
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121 | (1) |
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4.4.2.3 Customer Value-Based Pricing |
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122 | (1) |
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122 | (1) |
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123 | (1) |
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4.4.2.6 Other Considerations for Your Pricing |
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123 | (3) |
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126 | (6) |
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4.4.3.1 Objectives of Your Promotion Strategy |
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126 | (1) |
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4.4.3.2 Promotional Tools |
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127 | (2) |
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4.4.3.3 Choosing Your Promotional Message and Channel |
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129 | (1) |
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4.4.3.4 Choosing Your Promotional Tools: The Bullseye Framework |
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130 | (2) |
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4.4.4 Distribution Strategy |
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132 | (6) |
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4.4.4.1 Factors to Choose Your Distribution Strategy |
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133 | (1) |
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4.4.4.2 Different Types of Distributions |
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134 | (4) |
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4.4.4.3 Specific Considerations for Distribution in Life Sciences |
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138 | (1) |
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4.5 The Role of Digital Marketing |
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138 | (4) |
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139 | (1) |
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4.5.2 Selling Products Online |
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140 | (1) |
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4.5.3 Digital Marketing in Action-The Pirate Metrics: "AARRR!" |
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141 | (1) |
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142 | (3) |
5 Marketing Strategy Implementation and Control |
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145 | (10) |
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146 | (5) |
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5.1.1 Implementation versus Strategy |
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146 | (1) |
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5.1.2 Implementation Plan |
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147 | (2) |
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5.1.3 Barriers to Successful Implementation of Marketing Strategy |
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149 | (2) |
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5.1.3.1 External Pressures of the Organization |
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149 | (1) |
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5.1.3.2 Internal Pressures of the Marketing Function |
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150 | (1) |
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151 | (4) |
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5.2.1 Implementation of Control Processes |
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152 | (1) |
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5.2.2 Barriers to the Successful Implementation of Control Procedures |
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153 | (1) |
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5.2.2.1 Inadequate Monitoring |
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153 | (1) |
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5.2.2.2 Inadequate Targets |
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153 | (1) |
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5.2.2.3 Management by Exceptions |
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153 | (1) |
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5.2.2.4 Cost and Complexity |
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153 | (1) |
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5.2.3 A Word of Caution on Control Systems |
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154 | (1) |
6 Marketing Metrics |
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155 | (16) |
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156 | (1) |
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6.2 Some Pre-revenue Ratios |
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156 | (4) |
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6.2.1 Sales Force Coverage |
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156 | (1) |
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6.2.2 Break-Even Analysis |
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157 | (3) |
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6.3 Ratios to Measure Sales Effectiveness |
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160 | (4) |
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160 | (1) |
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6.3.2 Advertising-to-Sales Ratio |
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160 | (1) |
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6.3.3 Customer Acquisition Cost |
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161 | (1) |
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6.3.4 Marketing Percentage of CAC |
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161 | (1) |
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6.3.5 Average Retention Cost |
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162 | (1) |
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6.3.6 Lifetime Customer Value |
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162 | (2) |
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6.4 Digital Marketing Metrics |
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164 | (4) |
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164 | (2) |
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6.4.1.1 Overall Site Traffic |
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165 | (1) |
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6.4.1.2 Monitoring the Source of Web Traffic |
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165 | (1) |
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6.4.1.3 Monitoring the Paid Traffic |
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166 | (1) |
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166 | (2) |
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168 | (1) |
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168 | (3) |
7 Discussion on Unique Perspectives |
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171 | (14) |
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7.1 Marketing in Life Sciences |
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171 | (3) |
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7.2 Marketing Health-Care Services |
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174 | (5) |
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7.2.1 Difference between Services and Products |
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174 | (1) |
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7.2.2 Developing Marketing Strategies for Health-Care Services |
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175 | (4) |
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7.3 Marketing Health-Care Digital Products |
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179 | (5) |
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7.3.1 Developing Marketing Strategies for Digital Products |
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180 | (2) |
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7.3.2 Issues with Health-Care Digital Products |
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182 | (2) |
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184 | (1) |
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184 | (1) |
8 Final Thoughts |
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185 | (4) |
Bibliography and Further Reading |
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189 | (4) |
Index |
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193 | |