Muutke küpsiste eelistusi

Management of Tourism [Kõva köide]

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  • Formaat: Hardback, 384 pages, kõrgus x laius: 246x189 mm, kaal: 880 g
  • Ilmumisaeg: 18-Nov-2004
  • Kirjastus: SAGE Publications Inc
  • ISBN-10: 0761940219
  • ISBN-13: 9780761940210
Teised raamatud teemal:
  • Formaat: Hardback, 384 pages, kõrgus x laius: 246x189 mm, kaal: 880 g
  • Ilmumisaeg: 18-Nov-2004
  • Kirjastus: SAGE Publications Inc
  • ISBN-10: 0761940219
  • ISBN-13: 9780761940210
Teised raamatud teemal:
Countering increasing specialization in academic courses on travel/ tourism, Pender, a freelance writer/lecturer, and Sharpley (tourism, Hull U.) compile 20 international perspectives on the application of management theory and practice to this field. Themes discussed include globalization, business integration, sustainable development, technological developments affecting marketing, the impact of terrorist and natural disasters, low-cost business models, and quality management. The text includes discussion questions, suggested further reading, case studies, and a Global Code of Ethics as a framework for sustainable, responsible tourism. Annotation ©2004 Book News, Inc., Portland, OR (booknews.com) Instructors: Please click here to request a review copy of this title for adoption consideration.Desk copies are available by calling 1-800-818-7243.The Management of Tourism considers and applies management concepts, philosophies and practices to the business of tourism. The book goes beyond a conceptual discussion of tourism, to cover management perspectives both in operational and strategic terms. It has been written to provide students with an understanding of the fundamental business management aspects of tourism, together with the specific techniques required for successful management of the variety of tourism businesses. The text places the management of tourism in a structured framework, ordered around four principal themes: - Managing the Tourism System - Managing Tourism Businesses - Managing Tourism in its Environment - Contemporary Issues in Tourism Management Each chapter is written by an acknowledged subject specialist, and highlights current challenges and appropriate management responses to its particular arena. At the same time, each chapter also includes an illustrative case study, and provides suggestions for further reading that offers a more general perspective.
List of Figures
xiv
List of Tables
xvi
List of Abbreviations
xviii
List of Contributors
xxi
Preface xxiv
Part 1: Managing the Tourism System
1(84)
Introduction
1(13)
Lesley Pender
Chapter objectives
1(1)
Chapter contents
1(1)
Introduction: Aims and objectives of the book
2(1)
The scope, scale and significance of tourism
2(2)
Definitions, concepts and structure of tourism
4(2)
The tourism system
6(2)
The impacts of travel and tourism
8(1)
Key themes
9(1)
Management issues
10(2)
Structure of the book
12(1)
Conclusion
13(1)
Discussion questions
13(1)
Suggested further reading
13(1)
The accommodation sector: managing for quality
14(14)
Richard Sharpley
Chapter objectives
14(1)
Chapter contents
14(1)
Introduction: quality and the accommodation sector
14(3)
The accommodation sector: overview and challenges
17(3)
The Accor Group
18(2)
Tourism accommodation: the role of quality
20(2)
Tourism accommodation: managing for quality
22(2)
Human resources and quality management
24(2)
Hotel employee attitudes in Cyprus
25(1)
Conclusion
26(1)
Discussion questions
27(1)
Suggested further reading
27(1)
Airlines, airports and international aviation
28(19)
Keith G. Debbage
Chapter objectives
28(1)
Chapter contents
28(1)
Introduction
28(2)
Air transport and tourism
30(1)
Air transport policy: competing philosophies and the emergence of contestability
31(1)
US-style airline deregulation
32(5)
European-style liberalisation
37(3)
Strategic alliance networks
40(3)
The Oneworld Alliance conundrum
42(1)
Conclusion: the aftermath of September 11, 2001 and future directions
43(2)
Discussion questions
45(1)
Suggested further reading
46(1)
Tour operations management
47(20)
Sandra (Carey) Gountas
Chapter objectives
47(1)
Chapter contents
47(1)
Introduction
47(1)
The UK tour operating industry
48(3)
The tour operating value chain
51(1)
Tour operators' strategies
52(10)
The consumer
62(3)
First Choice - stuck in the middle?
64(1)
The future
65(1)
Conclusion
65(1)
Discussion questions
66(1)
Suggested further reading
66(1)
Managing tourism distribution
67(18)
Lesley Pender
Chapter objectives
67(1)
Chapter contents
67(1)
Introduction: the importance of successful distribution in tourism
68(1)
Problems in relation to the distribution of tourism services
69(1)
The role of information in tourism distribution
69(1)
Intermediaries in tourism
70(1)
Distribution channels
70(2)
Mark Warner and distribution of the specialised holiday product
71(1)
Channel management issues
72(3)
Industry restructuring and its effect on the management of distribution
75(3)
Value chain approaches
78(1)
Outsourcing distribution in the airline industry
78(2)
Managing hotel reservations systems
80(1)
Managing the costs of distribution
80(2)
easyJet cuts the costs of airline distribution
80(2)
Conclusion
82(1)
Discussion questions
83(1)
Suggested further reading
83(2)
Part 2: Managing Tourism Businesses
85(76)
Human resource management in tourism
85(17)
Tom Baum
Jithendran Kokkranikal
Chapter objectives
85(1)
Chapter contents
85(1)
Introduction
86(1)
The characteristics of tourism as a sector and their impact on the management of human resources
87(2)
Tourism's image as an employer
89(1)
Skills shortages in tourism
90(1)
Education and training in tourism
90(1)
Flexibility and innovation in the management of human resources
91(1)
Recruitment, retention and turnover
92(1)
Rewards, benefits and compensation
92(1)
Managing quality through human resources
93(1)
The impact of globalisation
94(2)
Cultural contexts
96(1)
The emergence of `aesthetic labour'
97(1)
The impact of information and communications technologies
98(2)
Pret a Manger
99(1)
Conclusion
100(1)
Discussion questions
101(1)
Suggested further reading
101(1)
Marketing management for tourism
102(17)
Jackie Clarke
Chapter objectives
102(1)
Chapter contents
102(1)
Introduction
102(3)
At the core lies consumer behaviour
105(2)
Segmentation in the museum sector
105(2)
Managing the strategic-tactical tension
107(2)
The London Eye
108(1)
Stirring around the marketing mix
109(4)
The marketing process and the marketing plan
113(2)
Branding as a focus for marketing effort
115(2)
A brief probe into the loyalty question
117(1)
Conclusion
117(1)
Discussion questions
117(1)
Suggested further reading
118(1)
Strategy for tourism
119(16)
John Tribe
Chapter objectives
119(1)
Chapter contents
119(1)
Introduction
119(1)
Mission and stakeholders
120(2)
Strategic analysis
122(4)
Strategic choice
126(3)
Strategic implementation
129(2)
Conclusion
131(2)
easyJet plc
131(2)
Discussion questions
133(1)
Suggested further reading
134(1)
Managing finance for tourism
135(15)
Tony Blackwood
Chapter objectives
135(1)
Chapter contents
135(1)
Introduction
136(1)
Long-term investment decisions
137(1)
Investment appraisal methods
137(3)
Net present value in investment decisions -- hotel vending equipment
139(1)
Dealing with risk
140(4)
Risk in the travel and tourism industry
141(1)
Sensitivity analysis in investment decisions
142(2)
Positive aspects of risk and uncertainty
144(1)
Wider issues for consideration in investment decisions
145(1)
Financing decisions
146(2)
Conclusion
148(1)
Discussion questions
149(1)
Suggested further reading
149(1)
The law and tourism
150(11)
David Grant
Richard Sharpley
Chapter objectives
150(1)
Chapter contents
150(1)
Introduction: the law and tourism
150(2)
The Package Travel Regulations 1992: provisions and responses
152(7)
Club Tour Case
154(2)
Mawdsley v. Cosmosair
156(2)
Hone v. Going Places
158(1)
Conclusion
159(1)
Discussion questions
160(1)
Suggested further reading
160(1)
Part 3: Managing tourism in its environment
161(56)
Managing urban tourism
161(14)
Richard Sharpley
Lesley Roberts
Chapter objectives
161(1)
Chapter contents
161(1)
Introduction: urban tourism within tourism studies
161(2)
Urban tourism: key themes and issues
163(6)
Tourism and urban regeneration in Glasgow
166(3)
A framework for managing urban tourism
169(1)
Marketing urban tourism: place versus territory
170(4)
Marketing Prague as a tourism destination
172(2)
Conclusion
174(1)
Discussion questions
174(1)
Suggested further reading
174(1)
Managing the countryside for tourism: a governance perspective
175(13)
Richard Sharpley
Chapter objectives
175(1)
Chapter contents
175(1)
Introduction: rural tourism
175(2)
Tourism in the countryside: challenges
177(1)
Tourism in the countryside: management responses
178(2)
The governance of the countryside
180(2)
Rural governance and tourism: competing ideologies
182(2)
The Windermere Speed Limit
183(1)
The rural governance model: management implications
184(2)
The impact of the 2001 Foot and Mouth Outbreak on Rural Tourism
185(1)
Conclusion
186(1)
Discussion questions
187(1)
Suggested further reading
187(1)
Managing tourism for development
188(14)
David J. Telfer
Chapter objectives
188(1)
Chapter contents
188(1)
Introduction
188(1)
The nature of tourism in development
189(3)
Nature of the destination
192(4)
Casino Niagara
195(1)
Community tourism development in Bangunkerto, Indonesia
195(1)
Government regulatory framework for development optimisation
196(2)
Industry management decisions for development optimisation
198(2)
Conclusion
200(1)
Discussion questions
201(1)
Suggested further reading
201(1)
Site and visitor management at natural attractions
202(15)
Chris Ryan
Chapter objectives
202(1)
Chapter contents
202(1)
Introduction
202(1)
The management task
202(3)
Operational techniques
205(9)
Footpath protection at Housesteads Fort and Museum, Hadrian's Wall, UK
209(5)
Conclusion
214(1)
Discussion questions
215(1)
Suggested further reading
215(2)
Part 4: Contemporary Issues in Tourism Management
217(104)
The role of government in the management of tourism: the public sector and tourism policies
217(15)
C. Michael Hall
Chapter objectives
217(1)
Chapter contents
217(1)
Introduction
218(2)
The role of government in tourism
220(9)
Tourism as an election issue in New Zealand
224(3)
Why should government fund tourism promotion?
227(2)
The changing dimensions of central government involvement in tourism
229(1)
Conclusion
230(1)
Discussion questions
230(1)
Suggested further reading
230(2)
Information and communication technologies for tourism
232(14)
Dimitrios Buhalis
Chapter objectives
232(1)
Chapter contents
232(1)
Introduction: eTourism -- demand and technology-driven revolution
232(1)
eTourism and the tourism industry -- strategic and tactical functions
233(2)
eTourism impacts on the marketing mix
235(1)
eAirlines
236(2)
eHospitality
238(1)
eTour operators
239(1)
eTravel agencies
240(2)
eDestinations
242(2)
lastminute.com
243(1)
Conclusion
244(1)
Discussion questions
245(1)
Suggested further reading
245(1)
Destination marketing and technology: the case of web-based data mining
246(13)
Chris Ryan
Chapter objectives
246(1)
Chapter contents
246(1)
Introduction: destination marketing
246(2)
Use of websites in destination marketing
248(1)
Identifying visitors
249(1)
Forms of web-based data mining
250(3)
Conclusion
253(4)
The Purenz.com website
255(2)
Discussion questions
257(1)
Suggested further reading
258(1)
Tourism and the environment
259(16)
Richard Sharpley
Chapter objectives
259(1)
Chapter contents
259(1)
Introduction: tourism and the environment
259(2)
What is the tourism environment?
261(3)
Tourism development in Bhutan
262(2)
Tourism and environment conflicts: the context
264(3)
Managing the tourism--environment relationship
267(3)
Managing the tourism environment: a systems approach
270(2)
Implications of a systems approach to tourism environmental management
272(1)
Cyprus: tourism, development and the environment
273(1)
Conclusion
273(1)
Discussion questions
274(1)
Suggested further reading
274(1)
International tourism: the management of crisis
275(13)
Richard Sharpley
Chapter objectives
275(1)
Chapter contents
275(1)
Introduction: crisis and international tourism
275(3)
From disaster and crisis to tourism in crisis
278(3)
The impact of SARS on international tourism
279(2)
What is a tourism crisis?
281(2)
The Bali bombing: impacts and responses
282(1)
Towards a framework for tourism crisis management
283(1)
Principles of tourism crisis management
284(1)
Managing a tourism crisis: a framework
285(2)
Conclusion
287(1)
Discussion questions
287(1)
Suggested further reading
287(1)
Ethics in tourism management
288(17)
Harold Goodwin
Lesley Pender
Chapter objectives
288(1)
Chapter contents
288(1)
Introduction
288(2)
The problem of implementation
290(1)
Conflicts surrounding ethics
290(1)
Tourism Concern and Myanmar
290(1)
Ethical and responsible business
291(3)
Radisson Hotels and Resorts
293(1)
A plethora of codes
294(5)
Responsible travel
299(1)
Market trends
299(1)
Tour operators
300(2)
Responsible tourism in destinations
302(1)
Conclusion
303(1)
Discussion questions
304(1)
Suggested further reading
304(1)
Managing the heritage enterprise for liveable host communities
305(16)
Frank Go
Ronald M. Lee
Antonio Paolo Russo
Chapter objectives
305(1)
Chapter contents
305(1)
Introduction: tourism in the age of globalisation
306(1)
Tourism, culture and host community: a complex relationship
307(1)
Information and communication technology and tourism
308(3)
The deconstruction of mass tourism
311(4)
The heritage enterprise: managing confidence
315(1)
The role of the heritage enterprise
316(3)
Venice and Bologna, Italy
317(1)
Tourismus & Congress GMbH & The BONNTICKET system, Germany
318(1)
Conclusion
319(1)
Discussion questions
320(1)
Suggested further reading
320(1)
Conclusion
321(3)
Globalisation
321(1)
Integration
321(1)
Sustainable development
321(1)
Technological developments
322(1)
Disasters and crises
322(1)
Low-cost strategies
323(1)
Quality management
323(1)
Conclusion
323(1)
References 324(20)
Index 344