Jones (Middle Tennessee State University) and Schilling (an organizational design manager) present a process for developing a set of measures that gauge team effectiveness and provide feedback for improvement. A step-by-step approach is taken to aligning team performance with customer needs and the organizational strategy. An accompanying CD-ROM features an automated measurement system that can be customized for use by individual teams. ^ Annotation c. Book News, Inc., Portland, OR (booknews.com)
So, you've empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It's a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach--including the winners of Xerox's coveted X-Award--illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.
