| Introduction |
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xix | |
| Preview |
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xix | |
| Core Message |
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xx | |
| Statement of Aims |
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xx | |
| Chapter Synopses |
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xxiii | |
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Part I Strategic Overview |
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1 | (22) |
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Chapter 1 Organizational Strategy and Organizational Behavior |
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3 | (20) |
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3 | (1) |
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Learning Objective #1 Major Features of the Strategic Management Model |
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4 | (4) |
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Learning Objective #2 Strategic Management as a Process |
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8 | (3) |
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Learning Objective #3 The Meaning of the Term "Strategy" |
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11 | (1) |
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Learning Objective #4 Differences between the Three Levels of Strategy |
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12 | (2) |
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Learning Objective #5 The Relationship between the Strategy Formulation Planning Process and the Strategy Implementation Process |
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14 | (1) |
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Learning Objective #6 Meaning of the Terms Formalization and Informal |
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15 | (2) |
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Learning Objective #7 Organizational Size and Formalization |
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17 | (2) |
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Learning Objective #8 Purpose and Functions of Management Systems, Work Processes and Organizational Policies |
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19 | (4) |
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Part II Operational Issues |
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23 | (118) |
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Chapter 2 Strategy Implementation and the Organization |
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25 | (26) |
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25 | (2) |
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Learning Objective #1 List and Explain the Factors that Make Up the Strategy Implementation Process |
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27 | (3) |
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Learning Objective #2 Describe How the Strategy Formulation Process and the Strategy Implementation Process Are Top-Down and Bottom-Up Processes |
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30 | (3) |
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Learning Objective #3 Identify and Explain the Reasons Why the Strategy Implementation Process Leads to Challenges |
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33 | (2) |
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Learning Objective #4 Explain the Link between Strategy and Strategic Goals and Operational Objectives |
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35 | (2) |
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Learning Objective #5 Discuss the Association between the Increasing Systemization of the Strategy Implementation Process and Increasing Operational Success |
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37 | (3) |
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Learning Objective #6 Identify and Describe How the Implementors Are Organized |
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40 | (4) |
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Learning Objective #7 Discuss the Role of Each Manager Type in the Strategy Implementation Process |
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44 | (1) |
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Learning Objective #8 Identify and Explain the Use of Performance Indicators and Performance Review Process during the Strategy Implementation Process (SMART Objectives) |
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45 | (2) |
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Learning Objective #9 Identify and Explain the Purpose of the Reporting Process during the Strategy Implementation Process |
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47 | (1) |
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Learning Objective #10 State and Discuss the Features of a Policy |
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48 | (3) |
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Chapter 3 Management Systems |
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51 | (20) |
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51 | (1) |
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Learning Objective #1 Explain the Purpose and Function of a Management System |
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52 | (1) |
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Learning Objective #2 Identify and Describe the Elements of a Management System |
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53 | (2) |
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Learning Objective #3 Identify and Explain the Use of Categories of Management Systems |
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55 | (2) |
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Learning Objective #4 Identify and Describe the Primary Purpose and Functioning of Decision-making and Information Management Systems |
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57 | (2) |
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Learning Objective #5 Identify, Describe and Explain the Process for Creating a Management System |
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59 | (2) |
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Learning Objective #6 Describe the Networking of an Organization's Management Systems |
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61 | (2) |
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Learning Objective #7 Explain the Difference between Primary Management Systems and Support Management Systems |
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63 | (2) |
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Learning Objective #8 Identify and Describe the Functioning of a Process for Assessing the Performance of a Management System |
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65 | (1) |
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Learning Objective #9 Explain the Role of Policy in the Creation and Ongoing Management of a Management System |
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66 | (1) |
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Learning Objective #10 Explain the Role of Work Processes within a Management System |
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67 | (4) |
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71 | (20) |
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71 | (1) |
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Learning Objective #1 Identify and Explain Weick's Theory of Organizing and Work Processes |
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72 | (1) |
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Learning Objective #2 Describe and Explain How a Work Process Functions |
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73 | (3) |
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Learning Objective #3 Identify and Describe the Criteria for identifying a Work Process |
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76 | (2) |
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Learning Objective #4 Identify and Describe the Methods Used to Evaluate a Work Process Performance |
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78 | (1) |
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Learning Objective #5 Identify and Explain the Process for Creating a Work Process |
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79 | (2) |
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Learning Objective #6 Describe and Explain the Difference between Primary and Secondary Work Processes |
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81 | (2) |
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Learning Objective #7 Describe and Explain the Maturation Process of a Work Process (Different Iterations) |
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83 | (1) |
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Learning Objective #8 Identify and Describe Common Work Process Problems |
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84 | (1) |
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Learning Objective #9 Identify and Describe the Management Methods for Resolving Work Process Problems |
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85 | (1) |
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Learning Objective #10 Explain the Relationship between Organizational Values and Work Processes |
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86 | (1) |
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Learning Objective #11 Describe the Relationship between Technology and Work Process Functioning |
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87 | (4) |
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Chapter 5 Organizations, Policy and the Policy-Making Process |
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91 | (21) |
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91 | (1) |
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Learning Objective #1 Explain the Purpose and Function of a Policy |
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92 | (2) |
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Learning Objective #2 Identify and Describe the Elements of a Policy |
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94 | (2) |
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Learning Objective #3 Identify and Describe the Criteria to Identify a Good Policy |
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96 | (2) |
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Learning Objective #4 Identify and Describe the Policy Design Process |
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98 | (1) |
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Learning Objective #5 Identify, Describe and Explain the Policy Implementation Process |
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99 | (2) |
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Learning Objective #6 Identify and Describe Methods for Identifying Effective Organizational Policies |
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101 | (1) |
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Learning Objective #7 Identify and Explain the Limitations of Organizational Policy |
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102 | (1) |
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Learning Objective #8 Explain the Relationship between an Organization's Policies and Organizational Culture |
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103 | (1) |
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Learning Objective #9 Describe the Design and Implementation of Training Programs Covering Organizational Policies |
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104 | (3) |
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Learning Objective #10 Describe the Purpose and Importance of a Policy and Procedures Manual |
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107 | (1) |
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Learning Objective #11 Identify and Describe Common Types of Categories of Organizational Policies |
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108 | (4) |
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Chapter 6 Organizational Design |
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112 | (29) |
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112 | (2) |
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Learning Objective #1 Explain the Purpose and Function of Organizational Design |
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114 | (3) |
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Learning Objective #2 Identify and Describe the Factors that Influence Whether to Centralize or Decentralize Decision-Making Authority |
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117 | (2) |
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Learning Objective #3 Describe How the Size of an Organization Influences the Design of an Organization's Structure |
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119 | (2) |
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Learning Objective #4 Describe How the Range of Products and the Diversity of Markets Influences the Design of an Organization's Structure |
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121 | (5) |
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Learning Objective #5 Describe How External Factors Influence the Design of an Organization's Structure |
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126 | (1) |
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Learning Objective #6 Explain now Management systems Influence the Design of an Organization |
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127 | (2) |
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Learning Objective #7 Identify and Describe the Major Types of Organizational Structures |
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129 | (2) |
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Learning Objective #8 Identify, Describe and Explain the Consequences of an Organization's Structural Limitations |
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131 | (2) |
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Learning Objective #9 Identify and Describe the Management Methods Used to Supplement an Organization's Structural Limitations |
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133 | (2) |
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Learning Objective #10 Explain the Relationship between an Organization's Structure and Performance Management |
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135 | (1) |
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Learning Objective #11 Describe and Explain the Role of Organizational Structure in Innovation Management |
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136 | (5) |
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Part III Management Initiatives |
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141 | (94) |
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Chapter 7 Organizational Culture |
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143 | (20) |
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143 | (2) |
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Learning Objective #1 Define Organizational Culture and Discuss the Importance of Organizational Culture |
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145 | (1) |
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Learning Objective #2 Identify and Describe the Role and Source of Values to an Organization's Culture |
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145 | (3) |
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Learning Objective #3 Identify and Describe the Dimensions of an Organization's Culture and the Impact of Culture on an Organization's Performance |
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148 | (2) |
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Learning Objective #4 Identify and Describe the Different Levels of an Organization's Culture |
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150 | (1) |
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Learning Objective #5 Identify and Examine the Different Approaches to Create and Maintain an Organization's Culture |
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151 | (2) |
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Learning Objective #6 Discuss How an Organization's Culture Impacts an Organization's Performance |
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153 | (2) |
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Learning Objective #7 Describe and Explain the Levers Used to Change an Organization's Culture |
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155 | (1) |
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Learning Objective #8 Discuss the Relationship between Leadership and Organizational Culture |
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156 | (2) |
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Learning Objective #9 Discuss the Application of the Lewin Model in Creating Changing an Organization's Culture |
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158 | (1) |
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Learning Objective #10 Identify and Describe the Management Methods Used for Maintaining an Organizational Culture |
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159 | (4) |
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Chapter 8 Change Management in Organizations |
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163 | (22) |
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163 | (2) |
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Learning Objective #1 Define, Explain and Discuss the Issues of Change and Change Management |
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165 | (1) |
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Learning Objective #2 Identify and Describe the External Environmental Factors that Trigger the Need for Organizational Change |
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166 | (2) |
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Learning Objective #3 Identify and Discuss Internal Organizational Factors that Initiate the Need for Organizational Change |
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168 | (1) |
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Learning Objective #4 Identify, Describe and Discuss the Types of Changes that Require the Application of a Change Management Model |
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169 | (2) |
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Learning Objective #5 Discuss Why Change Management Involves Following a Process Approach to Apply Change Management |
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171 | (2) |
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Learning Objective #6 Identify and Review the Major Change Management Models and the Themes of the Models |
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173 | (3) |
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Learning Objective #7 Identify the Different Forms of Resistance and Explain the Reasons Why Individuals Resist Change |
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176 | (1) |
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Learning Objective #8 Identify and Describe the Organizational Barriers to Change and Provide Examples of Management Methods Used to Overcome Organizational Barriers |
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177 | (2) |
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Learning Objective #9 Identify and Describe Traditional Management Methods Used to Overcome an Individual's Resistance to Change |
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179 | (1) |
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Learning Objective #10 Discuss the Issues Pro-active Change Management and Reactive Change Management |
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180 | (2) |
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Learning Objective #11 Identify and Examine the Reasons for Less than Expected Results from Change Management Practices in Organizations |
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182 | (3) |
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Chapter 9 Leadership and Leadership Development |
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185 | (26) |
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185 | (2) |
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Learning Objective #1 Define and Describe the Meaning of the Term "Leadership" |
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187 | (1) |
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Learning Objectives #2 Discuss the Importance of Leadership in Organizations |
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188 | (2) |
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Learning Objective #3 Identify and Describe the Major Leadership Theories |
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190 | (2) |
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Learning Objective #4 Identify and Describe the Primary Leadership Styles |
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192 | (2) |
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Learning Objective #5 Discuss the Process to Follow and Subjects to Consider in Identifying Individuals Who Represent Leaders |
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194 | (1) |
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Learning Objective #6 Identify and Describe the Process for Identifying Individuals Who Are Potential Leaders |
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195 | (2) |
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Learning Objective #7 Discuss the Leader-Follower Relationship |
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197 | (2) |
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Learning Objective #8 Discuss the Role of a Leader as a Change Agent |
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199 | (2) |
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Learning Objective #9 Identify and Describe Andragogy, an Important Adult Learning Theory Helpful in Designing a Leadership Development Training Program |
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201 | (1) |
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Learning Objective #10 Identify and Explain the Three-stage Leadership Development Process Model for Developing Leaders |
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202 | (1) |
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Learning Objective #11 Identify and Describe the Stages in the Process for Designing a Leadership Development Training Program |
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203 | (2) |
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Learning Objective #12 Identify and Describe Instructional Methods Associated with Leadership Development Training Programs |
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205 | (6) |
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Chapter 10 Organizational Development and Training |
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211 | (24) |
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211 | (1) |
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Learning Objective #1 Identify and Describe Organizational Development: The Definition and Role of Organizational Development |
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212 | (2) |
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Learning Objective #2 Identify, Describe and Explain the Organizational Development Models |
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214 | (1) |
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Learning Objective #3 Identify and Describe the Knowledge, Skills and Personal Abilities Needed by an Organizational Development Consultant |
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215 | (2) |
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Learning Objective #4 Identify and Explain the Objectives of Organizational Development |
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217 | (1) |
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Learning Objective #5 Identify, Describe and Explain the Core Values Associated with Organizational Development |
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218 | (2) |
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Learning Objective #6 Describe and Explain the Systems Perspective Associated with Organizational Development |
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220 | (1) |
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Learning Objective #7 Describe and Explain How Organizational Development is Meant to Impact Individuals, Groups or Teams, and the Organization |
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221 | (1) |
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Learning Objective #8 Identify, Describe and Explain the Benefits of Training |
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222 | (1) |
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Learning Objective #9 Identify, Describe and Explain the Ross Instructional Systems Design Process Model (RISDP) |
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223 | (2) |
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Learning Objective #10 Identify, Describe and Explain the Ross Structured Training Program Design Model (RSTPD) |
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225 | (1) |
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Learning Objective #11 Identify, Describe and Explain the Kirkpatrick Four-level Model for Evaluating the Effectiveness of Training |
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226 | (2) |
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Learning Objective #12 Identify, Describe and Explain the Importance of Instructional Methods |
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228 | (1) |
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Learning Objective #13 Identify and Describe the Benefits of Training for the Individual and the Organization |
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229 | (1) |
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Learning Objective #14 Identify, Describe and Explain the Best Types of Subjects to Cover in Training |
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230 | (5) |
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235 | (66) |
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Chapter 11 Team Development and Team Management |
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237 | (20) |
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237 | (2) |
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Learning Objective #1 Define and Explain the Differences between Groups and Teams |
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239 | (1) |
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Learning Objective #2 Identify and Describe the Skills Associated with Team Development |
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240 | (1) |
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Learning Objective #3 Identify and Describe Team Management Requirements |
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241 | (1) |
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Learning Objective #4 Identify, Describe and Explain the Problems in Creating and Managing Teams |
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242 | (2) |
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Learning Objective #5 Identify and Describe Strategies for Resolving Team Development and Team Management Problems |
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244 | (1) |
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Learning Objective #6 Identify and Describe Management Methods for Improving Team Performance |
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245 | (1) |
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Learning Objective #7 Identify and Describe the Important Issues in Successfully Managing a Team Meeting |
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246 | (1) |
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Learning Objective #8 Explain the Role and Importance of Team Leadership |
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247 | (2) |
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Learning Objective #9 Identify and Describe the Process for Teaching Teamwork Skills |
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249 | (1) |
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Learning Objective #10 Identify and Describe the Circumstances that Can Determine the Need to Create a Team |
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250 | (1) |
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Learning Objective #11 Describe the Different Types of Cultures and How Culture Can Impact Team Performance |
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251 | (3) |
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Learning Objective #12 Identify and Describe Tuckman's Teamwork Theory about the Stages of Team Development |
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254 | (3) |
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Chapter 12 Group and Individual Decision-Making |
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257 | (22) |
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257 | (1) |
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Learning Objective #1 Define and Explain the Terms Decisions, Decision-making and the Decision-Making Process |
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258 | (1) |
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Learning Objective #2 Identify, Describe and Explain the Different Types of Decisions |
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259 | (1) |
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Learning Objective #3 Identify and Describe Different Types of Decision-making Models |
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260 | (2) |
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Learning Objective #4 Identify, Describe and Explain the Different Types of Decision-making Techniques |
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262 | (1) |
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Learning Objective #5 Identify and Describe the Stages of the Structured Decision-making Process |
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263 | (2) |
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Learning Objective #6 Describe and Explain the Evolutionary Process in the Formalization of a Decision-making Process |
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265 | (1) |
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Learning Objective #7 Describe and Explain the Relationship between Centralization, De-centralization and Decision-making |
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266 | (1) |
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Learning Objective #8 Identify and Explain the Reasons Making Decisions Do not Ensure a Successful Outcome |
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267 | (2) |
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Learning Objective #9 Identify and Describe the Levels of Decision-Makers in an Organization |
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269 | (2) |
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Learning Objective #10 Describe the Relationship between Time and the Decision-Making |
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271 | (2) |
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Learning Objective #11 Identify and Discuss the Issues Associated with Managing the Decision-making Process |
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273 | (2) |
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Learning Objective #12 Identify, Describe and Explain the Relevance of the Steps, Problem Identification and Problem-solving, with Decision-making |
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275 | (4) |
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Chapter 13 Motivation and Effective Work Performance |
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279 | (22) |
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279 | (2) |
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Learning Objective #1 Describe and Explain the Term Motivation and Its Importance to an Organization |
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281 | (1) |
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Learning Objective #2 Identify and Describe Examples of the Most Common Motivation Theories |
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282 | (2) |
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Learning Objective #3 Describe the Relationship between Motivation and Work Performance |
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284 | (1) |
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Learning Objective #4 Identify and Describe the Antecedent Conditions that Influence Motivated Employee Work Performance |
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285 | (2) |
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Learning Objective #5 Describe, Explain and Compare Intrinsic Motivation with Extrinsic Motivation |
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287 | (3) |
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Learning Objective #6 Identify and Describe the Levels of Motivation in an Organization |
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290 | (1) |
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Learning Objective #7 Describe and Explain the Relationship between Organizational Culture and Motivation |
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291 | (2) |
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Learning Objective #8 Discuss the Relationship between Self-worth and Motivation |
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293 | (2) |
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Learning Objective #9 Describe Motivation as a Goal and the Process Factors Associated with Achieving the Goal |
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295 | (2) |
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Learning Objective #10 Discuss the Link between the Performance Management System, the Reward System and Motivation |
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297 | (4) |
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Part V Special Organizational Topics |
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301 | (42) |
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Chapter 14 Communication Management |
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303 | (21) |
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303 | (1) |
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Learning Objective #1 Describe and Explain Communication and the Elements of a Two-Way Communication Process |
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304 | (2) |
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Learning Objective #2 Identify and Describe the Major Communication Channels |
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306 | (1) |
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Learning Objective #3 Identify and Describe the Process for Creating Communication Strategies |
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307 | (2) |
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Learning Objective #4 Identify, Describe and Explain the Barriers to Effective Communication |
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309 | (1) |
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Learning Objective #5 Identify and Describe the Strategies for Creating Effective Verbal and Written Communication |
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310 | (1) |
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Learning Objective #6 Identify and Describe the Organizational Strategies to Improve the Major Communication Skills |
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311 | (1) |
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Learning Objective #7 Identify and Explain the Concept of Information Flows that Move Downward and Upward Through Levels of an Organization; Flows that Move Horizontally within and between Units on the Same Level and Diagonally through the Organization |
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312 | (2) |
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Learning Objective #8 Describe and Explain the Concept of Communication Networks within an Organization and Among Organizations and Individual Stakeholders |
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314 | (2) |
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Learning Objective #9 Explain the Importance of an Organization's Information System in Facilitating Formal Reporting of Organizational Activities |
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316 | (3) |
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Learning Objective #10 Identify and Describe the Important Role of Communication Management within the Organization |
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319 | (1) |
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Learning Objective #11 Identify, Describe and Explain the Different Types of Communication Theories |
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320 | (4) |
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Chapter 15 Technology and the Organization's Workforce |
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324 | (19) |
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324 | (2) |
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Learning Objective #1 Define and Explain the Meaning of the Term "Management of Technology" |
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326 | (1) |
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Learning Objective #2 Describe the Scope of the Management of Technology Process |
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326 | (2) |
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Learning Objective #3 Identify, Describe and Explain the Differences between Supply-push and Demand-pull Influences on the Management of Technology |
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328 | (1) |
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Learning Objective #4 Discuss the Differences between Creativity, Innovation, R&D, Science and the Management of Technology |
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329 | (1) |
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Learning Objective #5 Identify and Describe the Purpose and Function of the Innovation Management System and the People-Technology Interface |
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330 | (2) |
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Learning Objective #6 Identify, Describe and Explain the Differences between Process Technology, Product Technology and Innovation Technology |
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332 | (1) |
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Learning Objective #7 Identify and Describe the Role of the People Technology in the Knowledge Management System |
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333 | (1) |
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Learning Objective #8 Identify and Describe the Role of People-Technology and the Performance Management System |
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333 | (2) |
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Learning Objective #9 Discuss the Meaning of the Term "Creative Destruction" and the Relevance to the Management of Technology |
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335 | (1) |
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Learning Objective #10 Describe and Explain the Impact of Technology on the Workforce |
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336 | (1) |
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Learning Objective #11 Identify, Describe and Explain the Role of Human Resources in the Management of Technology |
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337 | (2) |
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Learning Objective #12 Discuss and Explain the Impact of Technology and Social Relations in an Organization |
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339 | (4) |
| Index |
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343 | |