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xi | |
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xii | |
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xiii | |
Series Editor Foreword |
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xiv | |
Acknowledgments |
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xvi | |
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PART I The Profession of Technical Communication |
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1 | (82) |
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1 The Nature of Technical Communication |
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3 | (21) |
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3 | (2) |
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Boundaries of Technical Communication |
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5 | (4) |
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Distinctiveness in Technical Communication |
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6 | (2) |
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8 | (1) |
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9 | (1) |
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Theoretical and Research Bases of Technical Communication |
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9 | (5) |
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Theories in Technical Communication |
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9 | (3) |
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Research Base of Technical Communication |
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12 | (1) |
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13 | (1) |
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Technical Communication and Related Roles |
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14 | (4) |
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Job Titles in Technical Communication |
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14 | (1) |
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Synergies with Other Roles and Professions |
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15 | (3) |
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18 | (2) |
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18 | (1) |
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Who Should Read this Book? |
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19 | (1) |
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20 | (1) |
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21 | (1) |
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21 | (3) |
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2 Technical Communication Education and Professional Development |
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24 | (30) |
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24 | (1) |
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Development of Technical Communication Education |
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25 | (4) |
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Practicing Without Academic Qualifications |
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25 | (3) |
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The Value of Education for the Profession |
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28 | (1) |
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International Education and Training Programs |
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29 | (1) |
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Finding and Choosing a Study Program |
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29 | (8) |
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29 | (2) |
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Academic Degrees: Certificate, Master's, and PhD |
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31 | (2) |
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Choosing a Program: A Vignette |
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33 | (2) |
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35 | (1) |
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Examples of Education Paths |
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36 | (1) |
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Program Spotlight: Communication and Media Management at the University of Applied Sciences, Karlsruhe, Germany |
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37 | (4) |
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Alternatives and Supplements to Formal Education |
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41 | (4) |
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Examples of Training and Professional Development |
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43 | (1) |
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44 | (1) |
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Certification in Technical Communication |
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45 | (2) |
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The STC Certification Model |
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46 | (1) |
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The Tekom Europe Certification Model |
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46 | (1) |
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Certification Limitations |
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47 | (1) |
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Education and Training Projects in Technical Communication |
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47 | (3) |
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Technical Communication Body of Knowledge |
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47 | (1) |
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48 | (2) |
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50 | (1) |
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51 | (1) |
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52 | (2) |
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3 Technical Communication Communities |
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54 | (29) |
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54 | (1) |
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55 | (1) |
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Professional Identity and Communities |
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55 | (2) |
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Professional Associations |
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57 | (10) |
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Features and Benefits of Professional Associations |
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57 | (2) |
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Professional Associations in Technical Communication |
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59 | (8) |
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Online Communities in Technical Communication |
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67 | (6) |
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68 | (1) |
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69 | (1) |
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70 | (1) |
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71 | (1) |
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Academic/Practitioner Communities |
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71 | (2) |
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73 | (4) |
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Team Configurations in Technical Communication |
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74 | (2) |
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76 | (1) |
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Challenges and Limitations of Communities |
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77 | (2) |
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79 | (1) |
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79 | (1) |
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80 | (3) |
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PART II The Practice of Technical Communication |
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83 | (100) |
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4 Technical Communication Activities, Tools, Genres, and Artifacts |
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85 | (40) |
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85 | (1) |
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86 | (4) |
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Research and Projects about Competencies and Skills |
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86 | (1) |
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Frequently Cited Competencies and Skills |
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87 | (2) |
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89 | (1) |
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90 | (13) |
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90 | (2) |
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Information /Content Development |
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92 | (6) |
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98 | (1) |
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98 | (2) |
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100 | (1) |
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Content Strategy and Information Architecture |
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101 | (1) |
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102 | (1) |
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Tools and Technical Skills |
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103 | (6) |
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Range and Variety of Tools |
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103 | (2) |
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Common Tools and their Functions |
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105 | (2) |
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Other Technical Competencies |
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107 | (1) |
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108 | (1) |
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Vignette: A Day in the Life of a Technical Communicator |
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109 | (3) |
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Technical Communication Genres |
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112 | (4) |
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113 | (1) |
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113 | (1) |
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114 | (1) |
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Typical Genres in Technical Communication |
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115 | (1) |
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Common Technical Communication Artifacts |
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116 | (5) |
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116 | (1) |
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117 | (1) |
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117 | (1) |
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118 | (1) |
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Training and E-Learning Content |
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118 | (1) |
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119 | (1) |
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119 | (1) |
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120 | (1) |
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121 | (1) |
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121 | (1) |
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122 | (1) |
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122 | (3) |
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5 Technical Communication Workplaces |
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125 | (28) |
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125 | (1) |
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Workplace Cultures, Sectors, and Environments |
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126 | (7) |
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Workplace Cultures in Technical Communication |
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126 | (2) |
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Industry Sectors in Technical Communication |
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128 | (3) |
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Work Environments in Technical Communication |
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131 | (1) |
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Vignette 1: The Content Writing Team Member |
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132 | (1) |
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Global and Globalized Features of Contemporary Work |
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133 | (9) |
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133 | (3) |
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Vignette 2: The Contractor who Works from Home |
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136 | (1) |
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137 | (1) |
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Organizational Practices that Impact Technical Communication |
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138 | (3) |
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Vignette 3: The Lone Writer |
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141 | (1) |
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Professional Outlook for Technical Communication |
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142 | (7) |
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Job Satisfaction in Technical Communication |
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142 | (2) |
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Factors that Cause Dissatisfaction |
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144 | (1) |
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Labor Market Trends in Technical Communication |
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145 | (4) |
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149 | (1) |
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150 | (1) |
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150 | (3) |
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6 Technical Communication Futures |
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153 | (30) |
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153 | (1) |
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The Future of Work and Professions |
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154 | (15) |
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155 | (1) |
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The Implications of "The End of an Era" for Technical Communication |
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155 | (1) |
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Transformation by Technology |
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156 | (1) |
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The Implications of "Transformation by Technology" for Technical Communication |
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157 | (2) |
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Emerging Skills and Competencies |
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159 | (1) |
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The Implications of "Emerging Skills and Competencies" for Technical Communication |
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159 | (2) |
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Professional Work Reconfigured |
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161 | (1) |
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The Implications of "Professional Work Reconfigured" for Technical Communication |
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161 | (1) |
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162 | (1) |
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The Implications of "New Labor Models" for Technical Communication |
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163 | (1) |
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More Options for Recipients |
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163 | (1) |
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The Implications of "More Options for Recipients" for Technical Communication |
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164 | (1) |
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Preoccupations of Professional Firms |
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164 | (1) |
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The Implications of "Preoccupations of Professional Firms" for Technical Communication |
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165 | (1) |
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166 | (1) |
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The Implications of "Demystification" for Technical Communication |
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166 | (1) |
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The Implications of Covid-19 for the Future of Work |
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166 | (2) |
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The Implications of Covid-19 for the Future of Technical Communication |
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168 | (1) |
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Durable and New Competencies |
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169 | (10) |
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Durable Competencies in Technical Communication |
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169 | (1) |
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New Competencies in Technical Communication |
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170 | (7) |
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How Technical Communicators are Preparing for the Future |
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177 | (2) |
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179 | (1) |
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180 | (1) |
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180 | (3) |
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PART III Theories and Methods |
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183 | (51) |
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7 Theories of Professions and Practice |
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185 | (25) |
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185 | (1) |
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Profession and Practice: A Broad Perspective |
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186 | (2) |
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Defining the Field and Habitus |
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186 | (1) |
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The Importance of "Capital" |
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187 | (1) |
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Professions and Professionalization |
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188 | (3) |
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188 | (1) |
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189 | (1) |
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Technical Communication Professionalization |
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189 | (2) |
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Problems with the Appeal to Professionalization for Technical Communication |
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191 | (1) |
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Alternative Approaches to Studying Occupations |
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191 | (4) |
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The Symbolic Interactionist Perspective |
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192 | (1) |
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Professionalism and Professional Identity |
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193 | (2) |
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Outcomes of Professionalization for Technical Communication |
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195 | (1) |
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The Practice Turn in Theory and Research |
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196 | (4) |
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197 | (1) |
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197 | (1) |
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198 | (1) |
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199 | (1) |
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Practice Studies in Technical Communication |
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200 | (4) |
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Variation in Technical Communication Practice |
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200 | (1) |
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Practice Narratives in Technical Communication |
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200 | (2) |
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Research Studies of Workplaces and Practices |
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202 | (1) |
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Education and Practice Intersections |
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203 | (1) |
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204 | (1) |
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205 | (1) |
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205 | (5) |
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8 Data Gathering and Analysis |
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210 | (17) |
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210 | (1) |
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Background: Why I Conducted this Study |
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211 | (2) |
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212 | (1) |
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Taking a Global Perspective |
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212 | (1) |
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Phase 1 Planning the Study |
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213 | (5) |
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213 | (1) |
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214 | (3) |
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217 | (1) |
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Phase 2 Gathering the Data |
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218 | (4) |
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218 | (1) |
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219 | (2) |
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221 | (1) |
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Phase 3 Analyzing and Reporting the Practice Narratives |
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222 | (2) |
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Qualitative Analysis: Categorizing and Coding the Practice Narratives |
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222 | (1) |
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223 | (1) |
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Limitations of this Project |
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224 | (1) |
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225 | (1) |
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225 | (1) |
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225 | (2) |
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9 Conclusions and Future Directions |
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227 | (7) |
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227 | (1) |
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Insights about the Profession and Practice of Technical Communication |
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227 | (1) |
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Persistent Concerns: Strategic and Research Directions |
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228 | (5) |
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Strengthening our Professional Identity |
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230 | (1) |
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Research of/with /within International Contexts |
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231 | (1) |
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Practice- and Practitioner-focused Engagement |
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232 | (1) |
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233 | (1) |
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Appendix A Profession and Practice Resources |
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234 | (4) |
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Appendix B Ethics Committee Documentation |
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238 | (4) |
Index |
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242 | |