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Reference Architecture for the Telecommunications Industry: Transformation of Strategy, Organization, Processes, Data, and Applications 1st ed. 2017 [Kõva köide]

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  • Formaat: Hardback, 253 pages, kõrgus x laius: 235x155 mm, kaal: 5384 g, 153 Illustrations, black and white; XXII, 253 p. 153 illus., 1 Hardback
  • Sari: Progress in IS
  • Ilmumisaeg: 06-Feb-2017
  • Kirjastus: Springer International Publishing AG
  • ISBN-10: 3319467557
  • ISBN-13: 9783319467559
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Reference Architecture for the Telecommunications Industry: Transformation of Strategy, Organization, Processes, Data, and Applications 1st ed. 2017Suurem pilt
  • Formaat: Hardback, 253 pages, kõrgus x laius: 235x155 mm, kaal: 5384 g, 153 Illustrations, black and white; XXII, 253 p. 153 illus., 1 Hardback
  • Sari: Progress in IS
  • Ilmumisaeg: 06-Feb-2017
  • Kirjastus: Springer International Publishing AG
  • ISBN-10: 3319467557
  • ISBN-13: 9783319467559
Teised raamatud teemal:
Püsilink: https://www.kriso.ee/db/9783319467559.html
Märksõnad:
This book reflects the tremendous changes in the telecommunications industry in the course of the past few decades - shorter innovation cycles, stiffer competition and new communication products. It analyzes the transformation of processes, applications and network technologies that are now expected to take place under enormous time pressure.The International Telecommunication Union (ITU) and the TM Forum have provided reference solutions that are broadly recognized and used throughout the value chain of the telecommunications industry, and which can be considered the de facto standard. The book describes how these reference solutions can be used in a practical context: it presents the latest insights into their development, highlights lessons learned from numerous international projects and combines them with well-founded research results in enterprise architecture management and reference modeling. The complete architectural transformation is explained, from the planning and s

et-up stage to the implementation. Featuring a wealth of examples and illustrations, the book offers a valuable resource for telecommunication professionals, enterprise architects and project managers alike.

Introduction.- Understanding Today"s Telecommunication Industry.- Understanding the Methodical Principles.- Planning the Architecture Transformation.- Designing the Architecture Solution.- Implementing the Architecture Solution.- Operating and Improving the New Architecture.- Conclusions and Outlook.
1 Addressing the Transformational Needs of Telecommunications Operators
1(16)
1.1 What Is the Structure of This Book?
2(1)
1.2 What Are the Major Findings of This Book?
3(6)
1.3 Which Sources Were Used?
9(2)
1.4 Who Could Benefit from This Book?
11(1)
1.5 How Is the Content Used in Real-Life Projects?
12(5)
References
13(4)
2 Understanding Today's Telecommunications Industry
17(38)
2.1 Telecommunications Market
20(19)
2.1.1 Price Decrease and Cost Pressure
21(3)
2.1.2 Emergence of Over-the-Top (OTT) Providers
24(3)
2.1.3 Growth Potential in Vertical Markets
27(8)
2.1.4 A New Role for Regulators
35(4)
2.2 Telecommunications Products and Services
39(5)
2.2.1 Interrelation Between Commercial Products and Technical Services
39(3)
2.2.2 Customer Experience Management
42(2)
2.3 Telecommunications Value Chain
44(11)
2.3.1 Erosion of the Traditional Telecommunications Value Chain
45(2)
2.3.2 The Operator Partnering Imperative
47(3)
References
50(5)
3 Understanding the Methodical Principles
55(48)
3.1 Fundamentals of Information Systems Modeling
57(3)
3.2 Enterprise Architecture
60(10)
3.2.1 Introduction to Enterprise Architecture
61(2)
3.2.2 Enterprise Architecture Frameworks
63(4)
3.2.3 Enterprise Architecture Management
67(1)
3.2.4 The Open Group Architecture Framework
68(2)
3.3 Reference Modeling
70(8)
3.3.1 Introduction to Reference Modeling
71(1)
3.3.2 Types of Reference Models
72(2)
3.3.3 Development and Usage of Reference Models
74(4)
3.4 Reference Models in the Telecommunications Industry
78(14)
3.4.1 TM Forum Business Process Framework (eTOM)
80(5)
3.4.2 TM Forum Information Framework (SID)
85(3)
3.4.3 TM Forum Application Framework (TAM)
88(3)
3.4.4 IT Infrastructure Library (ITIL)
91(1)
3.5 Introduction to Enterprise Transformation
92(11)
References
95(8)
4 Designing the Architecture Solution
103(100)
4.1 Overview of Reference Architecture
105(18)
4.1.1 Layers of Reference Architecture
107(8)
4.1.2 Defining Architecture Domains
115(4)
4.1.3 Defining Reference Process Flows
119(4)
4.2 Structuring the Architecture Solution
123(18)
4.2.1 Structuring the Process Layer
125(4)
4.2.2 Structuring the Organizational Mapping
129(5)
4.2.3 Structuring the Data Layer
134(3)
4.2.4 Structuring the Application Layer
137(4)
4.3 Detailing the Customer-Centric Domain
141(20)
4.3.1 Reference Process Flows of the Customer-Centric Domain
141(4)
4.3.2 Organizational Mapping of the Customer-Centric Domain
145(8)
4.3.3 Data Layer of the Customer-Centric Domain
153(2)
4.3.4 Application Layer of the Customer-Centric Domain
155(5)
4.3.5 Summary of the Customer-Centric Domain
160(1)
4.4 Detailing the Technology Domain
161(23)
4.4.1 Reference Process Flows of the Technology Domain
162(4)
4.4.2 Organizational Mapping of the Technology Domain
166(8)
4.4.3 Data Layer of the Technology Domain
174(4)
4.4.4 Application Layer of the Technology Domain
178(4)
4.4.5 Summary of the Technology Domain
182(2)
4.5 Detailing the Product Domain
184(13)
4.5.1 Reference Process Flows of the Product Domain
184(2)
4.5.2 Organizational Mapping of the Product Domain
186(4)
4.5.3 Data Layer of the Product Domain
190(3)
4.5.4 Application Layer of the Product Domain
193(2)
4.5.5 Summary of the Product Domain
195(2)
4.6 Detailing the Customer Domain and the Support Domain
197(6)
4.6.1 Reference Process Flows of the Customer Domain
197(1)
4.6.2 Reference Process Flows of the Support Domain
198(1)
References
199(4)
5 Planning and Implementing the Architecture Solution
203(46)
5.1 Architecture Solution Map
205(21)
5.1.1 Map Element 1: Architecture Diagnostics
209(3)
5.1.2 Map Element 2: Strategic Alignment
212(2)
5.1.3 Map Element 3: Architecture Framework
214(2)
5.1.4 Map Element 4: Architecture Ownership
216(2)
5.1.5 Map Element 5: Architecture Design
218(2)
5.1.6 Map Element 6: Training and Awareness
220(2)
5.1.7 Map Element 7: Change Management
222(1)
5.1.8 Map Element 8: Architecture Implementation
223(3)
5.2 Transformation Types and Organizational Responsibility
226(5)
5.3 Transformation Project Examples
231(7)
5.4 Detailed Example Cases
238(11)
5.4.1 Case Study 1---Introduction of an OSS (Customer Orientation)
238(3)
5.4.2 Case Study 2---Introduction of an OSS (NGN-Based)
241(2)
5.4.3 Case Study 3---Introduction of a CRM System
243(2)
5.4.4 Case Study 4---Introduction of Process Architecture
245(2)
References
247(2)
Index 249
Both authors have extensive experience in the telecommunications industry. They have been involved in more than 50 transformation projects of telecommunications operators worldwide. Prof. Dr. Christian Czarnecki works as a professor at the University of Applied Sciences, which is part of the Deutsche Telekom Group (Hochschule für Telekommunikation Leipzig, Germany). His lectures and research focus on information systems and the telecommunications industry. He has a broad practical experience in different consulting companies and has managed numerous transformation projects of telecommunications operators in Europe, North Africa and the Middle East. In the TM Forum he is involved in the further development of the enhanced Telecom Operations Map (eTOM). He received a doctorate of engineering from the University of Magdeburg for his research in the field of enterprise architecture and reference models.





Christian Dietze is based in Abu Dhabi and works as regional director inthe international telecommunications industry. He has held various leading positions in the telecommunications industry and has been responsible for the management and quality assurance of significant restructuring projects in the Middle East/North Africa, Central Africa/South Africa, Europe and Asia for more than a decade. Most recently he has been supporting several chief executives of leading international telecommunications operators to successfully establish their digital business units. In the TM Forum he has a leading position in the further development of eTOM. He received his Master´s in Computer Science from the University of Koblenz-Landau, Germany.